Kitplug Avaliações 95

O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Order #20251232 was paid for over two weeks ago, and I still have not received my jersey. I have sent multiple emails to customer support asking for an update on my order, but nobody has respond... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had couple of issues : / I paid already international delivery fees but they sent using Royal Mail, and my national post asked for extra fees for delivery/pick-up! Kitplug said they would refund... Ver mais

Avaliado com 5 de um total de 5 estrelas

It’s a great little business, offer different shirts from your retro ones to the more modern ones! Complete mystery until you open your box, which is a really cool idea! (but don’t worry you can selec... Ver mais

Avaliado com 5 de um total de 5 estrelas

I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shi... Ver mais

Detalhes da empresa

  1. Loja de futebol

Escrito pela empresa

Independent online store connecting football fans with original football shirts. Specialising in shirts from the 90s to 2020s.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

95 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 4 de um total de 5 estrelas

Get in there!!

Awesome quality jersey to add to the collection! I'll definitely be buying some more. Thanks, KitPlug guys!!

16 de abril de 2024
logotipo da Kitplug

Resposta da Kitplug

Glad to be of service Che, thank you for the review!

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Took numerous attempts via chat and email to return my son’s order. Eventually got a shipping label. Now no response to emails or chat regarding the update of the refund.
Returned package was received by this company on 21.03.24
My son has sent chat messages, emails and contacted via the online form everyday since 25.03.24 with no response whatsoever.
28.03.24 .. they have sent another return label … they received the return on 21.03.24 …. Obviously don’t read emails

At last received a response … just awaiting refund now

31.03.24. Refund showing in account at long last

28 de março de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Just wondered if someone could contact…

Just wondered if someone could contact us please about a shirt that has been returned. We have emailed several times but had no response. Thankyou. Refund now been recieved. Thankyou for your response.

19 de janeiro de 2024
Avaliação não solicitada
logotipo da Kitplug

Resposta da Kitplug

Hi Martin, we apologize for the delayed response. We have replied to your email.

Avaliado com 5 de um total de 5 estrelas

I would like to thank the kitplug for a…

I would like to thank the kitplug for a great service I ordered a top Tuesday night and was here by Friday morning really happy with the quality of it and would highly recommend to anyone who wants retro football tops

12 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Absolutely horrendous

Absolutely horrendous. Bought a top which was in a terrible state and I cannot get hold of anyone to try and return it. I have sent messages over every media platform and waited on their live chat but I cannot get hold of anyone. Do not buy anything from them.

8 de dezembro de 2023
logotipo da Kitplug

Resposta da Kitplug

Hi there, we are sorry to hear about this. We haven't had an email from you could you please try and contact us again?

Avaliado com 5 de um total de 5 estrelas

Got exactly what I was looking for

Got exactly what I was looking for. Communication was good as I was informed every step of the way. The quality was great and the team has kept contact with me due to me reaching out of socials to thank them. They are well managed and just great all around. Will be ordering again soon.

6 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A great experience, and a great product

I can’t speak for other peoples experience, but I was quite hesitant to buy a shirt from Kitplug because I’d read some bad reviews and it’s quite an unknown brand in the world of vintage football shirts, but after doing some research I was convinced enough to give them a go.
Really glad I did! My order arrived within 2 working days, exactly as described and in great condition. I managed to get a shirt I had been looking for for ages and for a lot cheaper than anywhere else was offering. One very happy customer!

13 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Still waiting for a replacement or refund for a damaged shirt

I bought a T-shirt from Kitplug in July 2023. When I received it, I noticed it had some marks on it, so I took their pictures and emailed them to Kitplug. They agreed to replace it, so I returned the T-shirt in August. Since then, I’ve been waiting for them to send me a replacement shirt or refund me. I have been emailing them but have not received any response. Very disappointing.

12 de novembro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Been using these guys for a couple…

Been using these guys for a couple months now and every shirt has been unreal! I would recommend their retro mystery shirt boxes.

1 de setembro de 2023
Avaliação não solicitada
logotipo da Kitplug

Resposta da Kitplug

Glad to be of service Max, thank you for the review!

Avaliado com 5 de um total de 5 estrelas

Brilliant service

Brilliant service and awesome company. Will for sure consider buying from here in the future.

5 de outubro de 2023
Avaliação não solicitada
logotipo da Kitplug

Resposta da Kitplug

Thank you for your review Jacob! It's much appreciated.

Avaliado com 1 de um total de 5 estrelas

Quality didn’t match description, awful customer service

I ordered a kit from this website a few weeks ago. I received it in good time but the quality didn’t match the description at all. They didn’t include the fact that the sponsor was in bad shape, the white on the shirt was discoloured, the badge was falling off and it smelt bad. I asked for a return of the shirt, got a response asking for the reason but I haven’t received any return label or guarantee of my refund yet. I’ve sent 4 emails over the past 2 weeks but no response. I’ve got one week left to return before the 30 days so hopefully a response soon. Definitely would never buy a shirt from here again. 0/10

25 de agosto de 2023
logotipo da Kitplug

Resposta da Kitplug

Hi Max, we are sorry to hear about your shirt not being in the same state as described. The description of the shirt did state that there was “fading to sponsor” and “light discolouring below sponsor” we responded to your email promptly and have sent you a returns label. We apologies for the inconvenience this has caused.

Avaliado com 5 de um total de 5 estrelas

perfect

perfect, ordered two tops came in perfect timing and i love both of them would definitely recommen.

14 de agosto de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hazard 13/14 Chelsea shirt

Shirt came in excellent condition and authentic. Quick delivery. Would 100% buy from again.

1 de maio de 2023
Avaliação não solicitada
logotipo da Kitplug

Resposta da Kitplug

Glad to be of service Tom, thank you for the review!

Avaliado com 5 de um total de 5 estrelas

WOWW!

WOWW!! Couldn't have asked for better shirts. Love them! I've purchase 3 mystery retro shirts from this company and haven't been disappointed. Postage here to Austria was quick too and comes with tracking, which is nice. Thank you Kitplug.

3 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

VINTAGE MONACO KIT

Ordered a vintage Monaco kit fit perfectly and was great quality. Shipping was quick and I was kept updated. Overall a smooth transaction can’t speak highly enough of these guys. Very fair prices aswell compared to other sites and I’ll be ordering again very soon.

26 de março de 2023
Avaliação não solicitada

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