It's definitely one of the best minimalist sneakers I have ever had. The leather is incredibly soft, while the building is really comfortable. Yet the size runs a little large, and the eyelets are... Ver mais
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Veja o que dizem as avaliações
There was a slight error in my order and the customer support team took action and resolved it immediately going above and beyond. I was very impressed and will be sure to come back to Koio for future... Ver mais
I love Koio capri but I have to mention that the quality of the sneakers is definitely declining. I own 3 pairs and the difference in the build quality from the first to the third I received last mont... Ver mais
A empresa respondeu
Jane, Jade, Aakifah, Violet, and the whole Support team are very responsive and helpful. I'm a big fan of the brand, a repeat client (having purchase 6 pairs of shoes now), and will continue to purc... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Informações de contato
Broome Street 407, 10013, New York, Estados Unidos
- koio.co
4,1
Muito Bom
288 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Enough
Your Return policy is impractical.
Followup with the Balance on a Gift Certificate never happens
21 de maio de 2025
Resposta da Koio
Thanks for your feedback, Carter — and we're sorry to hear this felt frustrating.
Just to clarify, we accept returns and exchanges within 14 days of delivery for unworn items. If something made that process feel impractical for you, we'd really like to understand what happened and make it better.
Same goes for the gift certificate balance — that should absolutely be followed up on. Please shoot us a note at hello@koio.co and we’ll make sure it’s resolved quickly.
Excellent product and customer service
Excellent product and customer service. Koio's are the real deal. I have 3 pairs and purchased one more today. Phenomenal Italian white leather sneakers.
3 de junho de 2025
Avaliação não solicitada
Resposta da Koio
We're so happy to hear you're loving your Koios, and are excited for your collection to grow!
Great experience
Great experience. Staff was super helpful
31 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Thanks for coming by!
Staff were very helpful and friendly…
Staff were very helpful and friendly -and the shoes are so comfortable from the minute I tried them
31 de maio de 2025
Avaliação não solicitada
Resposta da Koio
So happy you're loving your Koios! Thanks for stopping by.
Best white sneaker I’ve ever bought
Best white sneaker I’ve ever bought. I’m buying my third pair. I’ve worn them all over Europe and never had any issues. Worth every penny!
31 de maio de 2025
Avaliação não solicitada
Resposta da Koio
We love hearing this! Thanks for choosing Koios for your trip, and we're so glad we kept you in comfort the whole time. Enjoy!
Very helpful and accomodating service
Very helpful and accomodating service. Very efficient and answered all questions i had about the sizing. Will definitely be back!
31 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Glad we could help, thank you!
In person final check did not disappoint!
Been eyeing these shoes online for a while. The shoes were great once I tried them on in person. Super happy with my purchase!
30 de maio de 2025
Avaliação não solicitada
Resposta da Koio
We're so glad you love your new Koios!
Amber and Barbara were extremely…
Amber and Barbara were extremely helpful. My visit at the store was quick and seamless
5 stars!
30 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Thanks for shouting out our team members!
Great store
Great store, August was super helpful finding the correct size.
28 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Thanks for visiting! We're so glad you were able to find the right size.
May need to buy a back-up pair
These look and feel great. Did not have to wait long for shipping and got a promo for a percentage off which was an unexpected plus.
13 de maio de 2025
Resposta da Koio
We’re thrilled to hear you’re loving your Koios! We put a lot of care into making shoes that not only look great but feel amazing right out of the box, so it means a lot to know that came through.
Glad the shipping was smooth and that the promo was a nice surprise — we love being able to add a little extra joy when we can.
Enjoy every step, and don’t hesitate to reach out if we can help with anything down the road.
Resposta da Koio
We're so glad you love your Koios!
Ended up getting 2 pairs of shoes after…
Ended up getting 2 pairs of shoes after Amber and Ryan helped me out. Thank you!
26 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Enjoy your Koios, and thanks for visiting our Soho store!
Great experience
Great service from Amber! Good recommendations and smooth experience.
25 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Thanks so much for your review!
A+ variety & customer service
Incredible variety of color ways with even better service from the floor staff. 10 of 10 would recommended
25 de maio de 2025
Avaliação não solicitada
Resposta da Koio
So glad to hear about your experience at our Soho store! And thanks for appreciating our color selection as well. Enjoy!
I had a great experience with Amber
I had a great experience with Amber. She was very helpful and informative. She made me feel confident in my purchase. I certainly intend to recommend KOIO to my friends after the great time i had in store.
25 de maio de 2025
Avaliação não solicitada
Resposta da Koio
So happy to hear you had a great experience in store! Thanks for visiting us.
Great customer service!!
25 de maio de 2025
Avaliação não solicitada
Resposta da Koio
We're happy to help! Thanks for your review.
Great in store experience
Great in store experience, clean shoes
25 de maio de 2025
Avaliação não solicitada
Resposta da Koio
Thanks for your review!
Great services.
25 de maio de 2025
Avaliação não solicitada
Resposta da Koio
We're glad we were able to help!
Resposta da Koio
Thanks for your feedback! Enjoy your new Koios.
Beautiful shoes
Beautiful shoes. Great packaging too. Made me feel special. Thank you Koio.
12 de maio de 2025
Resposta da Koio
Thanks so much for your kind words, Gary! We believe shopping for quality shoes should not only be about a great product, but the experience as well, and we're so glad yours was special. Have a great day, and enjoy your Koios!
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