Koio Avaliações 287

Amazing customer service

This website appears to be a scam. My preorder was taken and then cancelled within 2 days and a full refund wasn’t given. Why was order taken in the 1st place.

I contacted customer service on the Koop website and received a response by the next morning. Aaliyah supplied me with written and attached photos that answered my questions.
Thank you

The shoes are fine but the customer service is a bit unresponsive. I had some questions about the quality of the paint on the shoes but they didn't respond, so I'll review them as is.
I purchased the Capri Sandstone color. The exterior finish looks plastic or vinyl like, similar to the finish on Adidas. If it wasn't for the suede like leather lining, I could be convinced that the upper is not leather. The plastic like coating inhibits breathing. My feet are so hot in these shoes, to the point of sweating. Then I noticed that the color started to rub off the tongue to reveal the original white color. These shoes have two layers of paint, the original dye and the sandstone paint. There are a few other things but this is the main issue. Since they didn't respond to my question I don't know if this is common or just a one off.
They do look great, however.

Right shoe was defective, team was friendly quick and helpful for a full replacement.

Koio has amazing, high-quality products… and its customer service is top notch. I highly recommend supporting companies like this.

Had great responsiveness from customer service for multiple requests.

Additionally the products from KOIO are top quality!

The shoes ended up not working out after trying two sizes, but the customer support was great and the return process was easy.

Great super comfy and look amazing

I’m extremely disappointed with my experience.
I ordered the Bergamo Leather Boot in Anchor (8 US / 41 EU) and received a clearly mismatched pair: one shoe looked new, while the other was a different color, visibly scratched, and showed obvious signs of prior wear. For an expensive purchase, this is unacceptable.
On top of that, this is the second issue I’ve had—my previous pair of oddly sized boots was also returned. I sent that return back and now I’m dealing with another defective pair. I’ve clearly stated that I do not want to be charged further for items that arrive in this condition.
I reached out to customer service with all the details, including:
Order: EXC-12654721-1
Fulfillment: EXC-12654721-1-F1
Tracking: 1ZH9E0910303694631
Order placed: 2/10/2026
I also provided photos of the mismatched and scratched shoe. No one has followed up or responded.
At this point, I expected at minimum:
A prompt reply
A prepaid return label
Either a correctly matched replacement pair or a full refund
Instead, I’ve had poor quality control and a lack of basic customer service. I will think very carefully before ordering again and cannot recommend this based on my experience so far.

Great customer service.

I've worked with Aakifah on several customer service issues, the service provided has been stellar. Prompt email responses and goes out of the way to please the customer.

Great customer service

Over 50 different emails back and forth, mostly AI canned responses. Jade claims she’s a real person, who knows. Once they start using ai, you never know for sure, that’s on them. Should never have started using it. They don’t give timeframes for out out of stock, just “ once we get we’ll let you know”
It’s been the worst ordering experience for anything I’ve ordered in my entire life. I’m hoping the sneakers themselves will offset this. I had another 3 or 4 in mind, based off of reviews I saw on YT. I should have know, as none of them talk about the ordering and shipping. But we shall see. So far my experience has been horrible. I absolutely will post a glowing review if they deserve it for quality. If you plan a purchase, be ready to wait a longgggg time. Again hoping they’re worth it.

Atrocious customer experience. Misguided shoe sizes and when you go to return or exchange their policies are unflexible and borderline unethical. Despite never wearing the shoes to try them on they were unwilling to allow me to exchange. I would NEVER purchase from this company.

Where do I start. I’ve spent thousands of dollars on your shoes over the years, and this experience with Koio was by far one of the worst.
After placing my order, I waited 10 days with no updates, only receiving information after I personally followed up with customer service. I was then informed that one pair was canceled due to an inventory error. Two days later, the second pair was also canceled for the same reason.
This raises serious concerns about inventory accuracy and order management. If products are not available, customers should not be allowed to purchase them in the first place
Order #: 12646651
Unfortunately, this experience has completely eroded my trust in the brand. I will not be purchasing from Koio again.

Shoes: great quality both in materials and craftsmanship; very comfortable. Customer service: truly excellent! I ordered my second pair a couple of days ago.

Update: It looks as if they are looking to resolve this for me stay tuned and I will update as soon as I receive my shoes.

First off, the shoes are nice. I purchased a pair early in 2025 and I really like them. Great quality. The issue is customer service. I recently purchased a pair of capri leather sneakers in onyx that were delivered on 12/12 order number 12599211. The size was wrong and I returned them requesting a new size. When I purchased the shoes, I bought the Free Returns and Package Protection. The Post Office has had the message of "In Transit to the next facility since December 21". I reached out several times to Koio and their response was for me to reach out to the post office. Since I purchased the free returns and protection package, I expect Koio to be more proactive to help me find out what is going on with my package. I requested to file a claim so we can resolve this issues and send me my shoes with the correct size or give me a refund. As of now, I am concerned about the integrity of Koio and am waiting to see what they do to bring this to a resolution. BEWARE until further notice!!!!!!!!

Update 02/04: This is getting beyond baffling! After my complaint to the BBB, the business responded to the bureau, stating they had FULLY refunded me. However, they only refunded TEN PERCENT of what they owe me! The lengths to which they will go to avoid accountability are just unbelievable! Stay FAR AWAY from this dishonest merchant!
Edit 02/02: I see the reply states how they generously allowed me to return the items but compliance with the consumer protection laws is not an exception, it is mandatory! It also fails to reconcile the $135 they still owe me. This is FAR FROM the cost I paid for shipping! That said, the company is liable for their dishonest practices, the cost of shipping to "try on" the faulty merchandise is their responsibility, not mine. All in all, still trying to evade accountability. Sad, really.
So, Carolyn, if you do really want to help, refund me the money you stole from me!
Original review: Do not buy from this dishonest company!
Koio’s "Standard US" sizing is a hallucination. Their own guide admits their US 9 "standard" is actually the same size as a certified US 10.5 size, per the international ISO standard. This is misleading. I bought a pair of their shoes as a gift and they blamed it on me for not measuring the gift recipient's foot ahead of time and double-checking their size guide! It is exactly the point of "standard sizes" to avoid having to do that! Even after seeking "expert" advice for a replacement with the exact foot measurement this time, the second pair was unwearable and at least a size too small, which they called "personal preference". Really? When you can't even stand up wearing a shoe, it's not a preference, it's customer service failure.

Most importantly, be warned that they may STEAL nearly 30% of your money if you return the shoes, without explanation. They shorted me ~$135 and only refunded a portion of what I paid them! When I challenged the discrepancy, they became combative, labeled my request for a full refund "harassment," and ghosted me. They still owe me $135. Avoid this company at all costs!
The NY Attorney General and the BBB will be investigating them for illegal deceptive business practices and violation of consumer rights.

Aakifah from customer support was excellent and answered all my questions and then some!