Kolekto Avaliações 

Scam!!!

What you get is not the same as they advertise..

I ordered 2 hugs petroleum blue. The paint is just normal blue, and you can not see the tree structure through the paint as the ones they have on their website.

Postet a picture of it in their comments on instagram.. Now they have removed the comment and blocked me.

Have also sent them a mail..

Stay away!

I purchased Hug No. 1, it is a class piece of artwork. I'll be back.

Nu har jeg købt fra dem af flere omgange, og har været tilfreds hver gang.

Rigtig fine og unikke produkter de har.

Fik min levering hurtigt og sikkert, og da jeg pakkede træsnittet og skakspillet ud, levede de til fulde op til mine forventninger.
Det er virkelig dejligt at der findes firmaer som Kolekto, der laver noget som både er flot og samtidig bæredygtigt! Vildt at de laver det hele i hånden, man kan se at det ikke bare er et samlebåndsprodukt fra Kina

Ordered 4 Backgammon games for gifts, all personally engraved. The games look fantastic, they are quite heavy and really looks and feels like a quality product.

Super-fast customer service as well, the lid of one game got damaged during the shipping, no problem we send a new engraved lid right away.

Highly recommendable, and a great personal gift.

Only recommendation is for Kolekto is to improve the Packaging, which is not up to standard.

Thoughtfully, and uniquely crafted products with the most personal service!

I am really stunned by the high craftsmanship of the unique product range that Kolkecto offers, and the personal service that the team provides is a big cherry on top

Inden jul lagde jeg en ordre hos Kolekto. Jeg fik ingen bekræftelsesemail.

Tirsdag den 28. dec. trak Kolekto 1200kr fra min konto. Jeg fik stadig ingen bekræftelsesemail.

3. januar har jeg stadig hverken modtaget nogen kommunikation eller pakke. Dette på trods af, at Kolekto skriver:

"During busy periods, we will do our best to ship your order within 3 business days from the time you place an order.

Once your order has been shipped, you will receive a confirmation email."

Det er meget skuffende.

OPDATERING:
Kan nu se svar fra Kolekto. Det viser sig, at Kolekto åbenbart slet ikke sendte varen mellem jul og nytår, på trods af, at de allerede trak pengene fra mig dér og på trods af, at det var en "arbejdsgiver" jul, hvor de havde mere end rigeligt tid til at sende pakker ud. Det er en helt utrolig langsom levering og slet ikke i tråd med de "3 hverdage under travle perioder", som de skriver.

Samtidig er det tydeligt fra deres svar, at de ikke mener der er noget galt med dette.

I recently bought three items online and I have received them within the timeframe as per the terms they indicated on the website. If you want to be able to track the delivery and progress of the order, you won't be able to view it on their website. The only updates you will get will be the ones you received on the day that you order the items. They will reply to you though if you reach out to them via email or give them a call. The products are of average quality and it has something to do with the condition of the wood that affected the artwork itself. One frame (hug no 2) had a bit of a smudge in the "white" part of artwork which is inherent with the wood that was chosen. It would have been fine if it enhanced the artwork itself but in this case, it de-valued the quality a bit as it then becomes the center of attention. I would've expected that these sort of things are checked and considered especially since the site prides itself in the quality of the products. The key house was fine but I guess the feeling I got was a bit under-whelmed when I saw it in actuality. Hug No 1 was the one I got which had the "best quality". I think it was fine overall. Their engraving service was good because there were no errors on the request so I think this one is a plus. Overall I would give it a 3 based on the entire experience (buying online, delivery time, product quality, price, customer service).

5. marts bestiller jeg to påskeæg med samme indgravering. 8. marts modtager jeg følgende mail.
KOLEKTO
Hej Lis,
pludselig slår det mig, at jeg kun har puttet et æg i din pakke. Jeg beklager meget fejlen og sender det andet æg til dig i morgen.
Venlig hilsen Rikke
12. marts skriver jeg til Kolekto, for at spørge hvad tid jeg kan forvente mit andet æg. Da jeg hverken har modtaget æg eller traking nr.
Jeg ringer 15. marts og snakker med Rikke. Hvor hun fortæller at mit æg stadig ligger hos dem. Jeg får ingen undskyldning eller beklagelse af, at mit æg ikke er afsendt som lovet.
Lis

Jeg oplevede desværre, at der manglede en vare i min ordre. Efterfølgende sendte firmaet hurtigt den rigtige ordre, og jeg fik endda to ekstra super flotte plakater med i købet som kompensation. Super god service og hurtig levering!

Jeg var uheldig med lidt fejl i første sending, men jeg fik hurtigt et nyt billede helt uden problemer - og jeg fik lidt pynt med, som erstatning :-) God service, fornuftig leveringstid og flot design.

Virkeligt fine produkter og billig indgravering.

Super service og hurtig levering - kan varmt anbefales - har sendt coronakram til hele familien

I ordered online and paid for home delivery yet the delivery was done at a pick up shop. I flagged this to customer service and was responded that they are busy and that’s what they do November and December. Well I wish this was better stated while ordering.

Kolekto var maks et par dage senere med levering end varslet og alligevel var de så søde at vedlægge et ekstra stykke kunst. Mine varmeste anbefalinger herfra. Fremragende kundeservice!