KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass Avaliações 

50
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Trying to contact this company for 2 days now no one’s picking up the phone or replying to email, placed an order for flooring 5 days ago and only half got delivered, my floor was meant to be placed t... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I contacted Komscape because the smallest size carpet they sold on eBay was 2 x 2m, but I only needed enough for a car boot. They were kind enough to cut me a piece just the right size, which luckily... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is a brilliant company to buy from fantastic product and top class service all at a really great price. I'd just like to thank them as it cant be easy to try and keep prices decent during these d... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We have purchased 3 carpets to date from Komscape Ltd and have been very happy with the quality and colour of the carpets. Delivery time has also been excelent, the same as their communication. Komsc... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Carpetes
  2. também em
  3. Loja de Pisos
  4. Loja especializada em pisos de linóleo

Escrito pela empresa

KOMSCAPE UK Carpet, Vinyl & Artificial Grass Suppliers. Quality Flooring for Competitive Prices. Contact us for a free, no-obligation quotation today! E: sales@komscape.co.uk T: 0121 544 2970


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

50 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(50)

2 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service and advice

Great service and advice!
Thank you for your advice and speed of delivery on the red carpet bought for my niece’s wedding day. Quality is great as is the “tomato red” colour. She’s thrilled and it has added that little bit extra to what is already going to be an exciting day. Thank you!

14 de outubro de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you very much for your order and fantastic feedback, we really appreciate it and it has been a pleasure dealing with you. Very pleased that you were happy with the carpet for your niece's wedding. We hope to deal with you again in the future, Komscape Ltd

Avaliado com 5 de um total de 5 estrelas

Great service and prices.

Great service and prices.
Recommended.
Thanks.

7 de outubro de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and feedback. We hope to deal with you again in the future. Many thanks, Komscape Ltd

Avaliado com 5 de um total de 5 estrelas

Wow!

Wow ! Great service , good communication, fast delivery and fab product. Carpet looks great . Thank you very much. Highly recommended.

23 de setembro de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and fantastic feedback. We hope to deal with you again in the future. Many thanks, Komscape Ltd

Avaliado com 5 de um total de 5 estrelas

brilliant friendly and speedy service…

brilliant friendly and speedy service at a very good price, highly recommended

7 de setembro de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you very much for your order and fantastic feedback. We are so glad you are happy with your vinyl and we hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service by such…

Absolutely fantastic service by such lovely people. I was treated very well it was a pleasure to be in their company and to feel welcome. I was shown samples and given great advice they cudn,t do enough and i was so happy. My order was taken and I collected yesterday. It was all ready for me as promised and was even put in car for me. Absolutely great service I would recommend these people 100% they know their stuff and they go above and beyond to satisfy the customer. Will definitely use them again and have got family and friends to also. Thank you guys your just the BEST.xx💕

13 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your amazing feedback and your order. We are so glad you are happy with your new outdoor carpet - we hope to deal with you again in the future. All the best, Komscape Ltd

Avaliado com 5 de um total de 5 estrelas

I recently bought carpet from this…

I recently bought carpet from this supplier and was very happy with the whole experience, firstly the carpet was of very good quality, secondly the delivery was excellent, over all I would highly recommend this company to anybody considering buying carpet, it cost's nothing to take a look at what this company has to offer.

10 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and amazing feedback. It has been a pleasure dealing with you and we hope to deal with you again in the future. Best wishes, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Fantastic company

This is a brilliant company to buy from fantastic product and top class service all at a really great price. I'd just like to thank them as it cant be easy to try and keep prices decent during these difficult times so massive gold star to you KOMSCAPE

9 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and amazing feedback, we really appreciate this. It has been a pleasure dealing with you and we hope to deal with you again in the future. Best wishes, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

We have purchased 3 carpets to date…

We have purchased 3 carpets to date from Komscape Ltd and have been very happy with the quality and colour of the carpets. Delivery time has also been excelent, the same as their communication.
Komscape will be our first port of call when we want to purchase again

9 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and fantastic feedback. It has been a pleasure dealing with you on all 3 occasions, and we hope to deal with you again in the future. Best wishes, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Great itean great communication fast…

Great itean great communication fast delivery

9 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you for your order and great feedback. It has been a pleasure dealing with you and we hope to deal with you again in the future. Best wishes, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

An absolutely brilliant service from…

An absolutely brilliant service from start to finish, a great product and a great price.
Communication was excellent I can’t recommend this company enough.
Thank you again and I will be back.
Fantastic fantastic fantastic
Lennie

9 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and amazing feedback Lennie! It has been a pleasure dealing with you and we hope to deal with you again in the future. Take care, the team at KOMSCAPE.

Avaliado com 1 de um total de 5 estrelas

Absolute scammers

Absolute scammers. I have only gave them 1 star as I can't leave them anything less but -0 would be more appropriate I ordered lino flooring with a delivery tracking to be delivered on 3rd August. I Contacted Komscape on the 3rd August and the company show me a photo with a roll of lino 4m high flooring left standing up outside a house I've never seen which was said to be delivered on Thursday 29th July when I was 75 miles away at a dentist appointment. Komscape suggests this was left outside a neighbours house 2 doors down from me because I was not at home, when I asked which neighbour this was and which number this was left outside they can not advise. There was no calling card at my address to say it was left with anyone, no signature and they have gave no refund for the £82+ spend on the flooring. Absolute disgusting service, I am an elderly lady living on esa(support group) because of a heart condition and Ill health and this is how I've treated by these scammers that think a photo of a 4mx3m flooring outside a property in wet weather and you do not recognise is classed as delivered and this is Komscape and I advise not to use the company or tuffnells couriers that they use because you will never see what you supposed to of purchased only in a photo. Disgusting!
Further to Komscapes reply further below I suffer from panic attacks and can not speak to anyone on a phone and as already mentioned I am in Ill health, they suggest the flooring was left with a neighbour outside their home but can not say which neighbour it was left with, the driver from tuffnells just dropped it outside a house took a photo of it leaning up against a property which was not mine or any of my neighbours, but can not tell me where it was delivered up untill today 09/08/21. I was never told that the item was arriving just a delivery date expected 03/08/21.
Absolute liars at this company, I suggest you really take my advice and pay your money to a company that will deliver your items with care and a courier company with a much better rate of excellence,who do not leave deliveries anywhere especially a 4m high roll of lino left up against the side of a house.Komscape is not sorry at all, no refund has been offered to me, just a photo of someone else's home with a roll of 4m high lino balanced up against an open window. Absolutely disgusted with this company.I have not been abusive at all in any of my messages or my reviews, I think your views on your courier company leaving a photo of someone else's home with a roll of 4mx3m lino left up against their open window and that classed as delivered to "alternative location" that I do not recognise totally wrong. The rules of covid changed from 17th July and I think everyone who orders from you or anybody else wouldn't like an item they've paid £82 for left somewhere else, with no explanation of where it was left and no signature and they should receive a refund because they've received nothing or a replacement, but I really would not recommend a replacement because there may be another "alternative location" tuffnells may leave it in. I want a full refund and I will take this matter further untill I receive one. The money paid to yourself was a dwp loan for floor covering because I am in Ill health and I am left now with nothing because of both yours and your couriers negligence.

9 de agosto de 2021
Avaliação não solicitada
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Hi Carol, we are very sorry to hear your feedback. We have tried to help you on numerous occasions to the best of our ability and our director did offer to speak with you directly on the phone which you refused. Due to restrictions with Covid-19, delivery is contactless at the moment which I am sure you can appreciate given your own ill health. The third party couriers that we use (Tuffnells courier service) have a GPS tracking system which tells us where the item was delivered to, and we have received photographic evidence of the roll delivered to your neighbour (no signature required as explained above) - we can see by the photo which house it was delivered to in your street (confirmed by Google maps satellite). Tuffnells usually deliver direct to the customers house however as you were away when your delivery was scheduled they left it in the safest nearby place and took a picture as proof of delivery (to prevent any re-delivery / extra charges). There is also an option to leave delivery instructions when placing an order, so if we had known the period you were away, we could have delayed delivery to make sure it was made when you were home to prevent this happening. You placed this order via eBay - eBay do give you an estimated delivery time which was 3rd August however we updated eBay with your tracking number when we dispatched your roll (27th July). This would have told you when to expect delivery, so if you had let us know at this point that you were not going to be home, we could have let the courier know in advance. As stated in your review, the roll of vinyl is 3m x 4m so not a small item, so the delivery driver must have had permission by your neighbour to leave this in a safe place outside their house. As for bad weather, we do wrap our rolls in polythene covering for protection. We believe that we have given the best service possible considering you will not speak to us directly and unfortunately every attempt to deal with this situation has been met with abusive messages and now abusive reviews. We have only ever received positive feedback on our customer service so we are sorry to hear you feel this way. Sincerely, KOMSCAPE Ltd.

Avaliado com 5 de um total de 5 estrelas

Great service

Very helpful over the phone, sent out samples and from ordering the carpet it was with me in days.

22 de julho de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you for your order and great feedback. It's been a pleasure dealing with you and supplying you with carpet - we hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you for your order and great feedback. We are so glad that you are happy with your order, and we hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Good quality products at very competitive prices delivered promptly .Excellent support. Highly recommended.

14 de junho de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and fantastic feedback. We are so pleased that you are happy with your flooring and we hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service, thanks

6 de junho de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you very much for your order and great feedback! We hope to deal with you again in the future.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service; nothing was too much trouble. I would highly recommend them.

27 de maio de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and great feedback. We are so glad that you are happy with your order and we hope to deal with you again in the future. Many thanks

Avaliado com 5 de um total de 5 estrelas

Komscape are an easy to use

Komscape are an easy to use, good price organisation , and answer queries quickly and politely ..

10 de maio de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you for your order and great feedback! We are so glad you are happy with your order and experience with us. We hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Efficient and effective

2 de maio de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you very much for your order and great feedback. We are very glad that you are happy with your order and we hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Great flooring /fitter and great price and quality. Thanku to Kelly Sarah and Owen.

26 de abril de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you so much for your order and great feedback Alyson. It has been a pleasure dealing with you, and we are so glad that you are happy with your vinyl. We hope to deal with you again in the future. All the best, the team at KOMSCAPE.

Avaliado com 5 de um total de 5 estrelas

Nice Stuff and a good service I…

Nice Stuff and a good service I recommend everyone to buy good service

23 de abril de 2021
logotipo da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Resposta da KOMSCAPE Ltd | Carpet | Vinyl | Artificial Grass

Thank you for your order and great feedback Abraham! We hope to deal with you again in the future. Many thanks, the team at KOMSCAPE.

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