Subpar food, bad company
**Update** 1/24/25
I had a direct conversation with the owner of Kooshi, giving him a chance to rectify my service experience. We discussed customer service, food quality, and the billing system. He fixed the billing issue immediately and promised to further investigate the quality and customer service problems I suffered. As a gesture of goodwill, he offered me a credit in hopes to rekindle my affection for Kooshi. I'll update my review once I've had a chance to re-utilize the service.
In June 2024, I initially ordered Kooshi for a two-week period and was thoroughly impressed with the experience. Despite some negative reviews and the substantial cost of $32 per meal, I was convinced by the balanced and well-crafted meals. However, my experience took a significant turn for the worse in January 2025. Upon re-enrolling for service, I encountered numerous issues that marred the entire Kooshi experience and I will tell everyone I know what a despicable company they are.
Firstly, the product quality drastically declined. Out of the ten meals delivered, I had to discard three, resulting in a loss of $100 worth of food. Notably, the first meal was vegan, a category that was not included in their signature plan prior to this order. When I requested a credit or refund, I received a series of canned responses that were inadequate and unhelpful. One such response stated, “The signature menu has always included Vegan options. We can update upon request. We understand the challenges you’re facing, and in support of our community during these difficult times, we are happy to donate any meals you are unable to enjoy to the hardworking firefighters."
I suspect that some customers attempting to cancel or request refund for deliveries due to the wildfires encountered difficulties, which is unscrupulous considering several areas in Los Angeles were engulfed in flames. Instead of acknowledging the customer’s request for a credit or refund, I received tone-deaf and dismissive customer service responses from Ramsey (the only customer service representative). Furthermore, I received a raw ahi tuna wrap that was comparable to the grade typically found at Ralph’s sushi counter. Upon taking a bite, I was violently ill and vomited. These issues collectively made my experience with Kooshi extremely disappointing. A branzino dish rolled with cheese arrived, but it was so unpleasant that I discarded it. The other meals I received were noticeably smaller in portion size, approximately 30% less than before. They were also excessively salty and lacked taste. Surprisingly, when I thought my week of meals was complete, I received an email from Kooshi informing me that they had charged me for another week’s worth of meals. I promptly contacted Kooshi, and Ramsey promptly canceled the order and issued a refund. I received an email with a reverse charge credit. However, on Sunday evening, January 19, I received a text message indicating that a delivery from Kooshi was in progress. I promptly emailed Ramsey, who responded on Monday, January 20, with this response: “We have canceled your subscription per your request. Your last day is scheduled for this Friday.” I was understandably upset since they decided to charge me another week after my canceling service on January 17 via phone and email. I filed a claim with my credit card company this morning. Please beware, this company provides subpar individual meals for $32-35 each and Kooshi as a company is unethical, unscrupulous, and unkind. I wish them the karma they deserve.