kovessentials.com Avaliações 

86
O TrustScore é 3 de um total de 5

3,2

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

I love what Kov stands for - inclusive sizing, high quality, and functional and cute design. I am happy to support local businesses, especially one like Kov that produces such great products. I've bou... Ver mais

Avaliado com 5 de um total de 5 estrelas

I love my Kōv clips -- they're beautiful, sturdy, and actually hold my dense, damaged hair. The Soul clip in particular is such a unique shape. I experienced some shipping delays due to the holidays w... Ver mais

Avaliado com 1 de um total de 5 estrelas

Clip broke after 5 months - the spring is cheap and rusted over time, leading to breakage. This was merely from coming into contact with damp hair on occasion - it was never submerged in water. In add... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I bought the daily clip a bit less than a year ago and I really liked it at first because it held my hair well. But it quickly warped and became less tight fitting than when I first purchased it. Then... Ver mais

Detalhes da empresa

  1. Loja de produtos para cabelo

Escrito pela empresa

Redefining hair essentials


Informações de contato

3,2

Bom

O TrustScore é 3 de um total de 5

86 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,2

Todas as avaliações

(86)

3 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Worth it worth it worth it

I bought the daily clip in a recent archival sale (sign up for their emails they are always sending out offers and advertising new styles and colors!) in size L and XL and these clips are so worth it! the daily clip is the perfect name because I really have been using this every day and I never leave the house without it. The difference in quality than you can feel compared to store bought hair clips is amazing. I have also had accidents of dropping this out of my hands or knocking it off a table (which is how I have broken many other cheap clips) and there is no damage to the kov clips at all. The XL is also larger than any size clip I have been able to find in stores and actually fits all of my long and thick hair without being too tight and uncomfortable. Definitely recommended placing that order if you have been debating buying a kov clip it is worth it.

8 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LOVE!!!

Absolutely LOVE my newest additions. I recently purchased the Soul Clip, and two sizes of the Daily Clip (M & L). When I tell you I’m OBSESSED!! I have long straight hair and they work great. They are a little pricy, but honestly worth it - they also usually have little promos going on, which is a plus!

I’ve also ordered from them in the past, and within the warranty guarantee, my clip snapped. I reached out to customer support and they replaced my clip, no charge, no problems.

Definitely recommend this company!

26 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I LOVE their Daily Clips and Soul…

I LOVE their Daily Clips and Soul Clips. I own 3 Daily Clips and I have just purchased my 3rd Soul Clip recently. They are the only claw clip that can hold in place for my thick, long hair 22in hair. I use them at the gym on the treadmill for my daily walks and they don’t come out! I will be planning to use these at my clinicals since they really keep my hair in place!!!!

10 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

KOV!

I just received my clips and they are gorgeous. So excited to use them this summer. Happy I was able to get some stuff from their archive sale. I had problems with my order and customer service helped me solve the issues :)

2 de maio de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Scrunchies are PERFECTION!

I bought the scrunchies & i am absolutely obsessed with them! So stylish & cute. I will be getting these in every colour! <3
Delivery time was not the best, the carrier doesn’t update the tracking very often, I didn’t know what date it was being delivered & it took a while to get out to the west coast but that is not a reflection KOV. Still a solid 5 star experience, despite shipping delays that are outside of their control! :)

1 de abril de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Most expensive hair accessoires

I bought two products from kov. One hair clip and one scrunchie. The scrunchie seems fine and soft for the hair. But my hair clip is clicking when I open it and there are dents and scratches on the surface.
I would also not recommend you to buy from there if you live outside of American or Canada. You most likely have to pay for customs duty on top of the expensive shipping. I had to pay 10 euro shipping plus 13 euro customs duty. That was the most expensive shipping I ever had to pay.
Never again!
I don't get it. If you have to pay that much for shipping, why can't you guarantee that there would be no additional charge for your customer?

10 de março de 2023
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Hi Laura,

Thank you for taking the time to write a review. It's always best to reach out to our support team if you have any issues with products in your order. We checked on your support ticket regarding customs charges but noticed there was no mention of any concern with your hair clip.

We encourage our international customers to check our Shipping & Returns page prior to purchase as all information regarding potential import duties and taxes are listed on this page. Unfortunately we're unable to control these charges as they are at the discretion of your issuing border authority.

Avaliado com 5 de um total de 5 estrelas

Large Soul Clip WILL HOLD YOUR HAIR!

I ordered the large soul clip. When I opened my package, I was skeptical. There was no way that was going to fit my 31 inches of hair. I was delighted to be proven wrong. Incredible clip, decently fast arrival time even though they've recently gone viral on tiktok. I just ordered a 2nd clip & won't be purchasing clips from anywhere else from now on.

6 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love this company

Love this company! Super pleased with their products and the time they take to answer any questions their customers have. I have super long and thick hair and their L-XL Daily Clips are the only durable claw clips that keep my hair up without breaking after a couple uses. Highly recommend:)

13 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I love everything from this brand

I love everything from this brand. I have the daily clip in medium, large, and XL. XL can hold my entire long, thick, straight hair up with no movement or slip! It’s so comfortable I’ve fallen asleep with it in. I always get compliments on it too!
The paddle brush is also incredible. It gets down to my scalp-something 99% of other brushes can’t do, and goes through the entire length. I never feel like it’s pulling my hair or the brush itself will break.
Bonus: the brand is woman owned!

5 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kov’s customer service has been great

Kov’s customer service has been great! They respond super quick to emails, and they have been overall helpful!

2 de agosto de 2022
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Thanks for the feedback, Kate! We'll be sure to let Lexi know that you were pleased with her service x

Avaliado com 5 de um total de 5 estrelas

Best hair clips!

I have bought more than one clip from this company. These are the only claw clips I trust holding up my hair. I work with children all day and never need to readjust the clip. It stays in all day! The customer service and treatment the company has towards their clients is amazing! As a consumer, this makes me feel heard. Thank you KOV!

2 de agosto de 2022
Avaliação não solicitada
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Resposta da kovessentials.com

Hi Mariana,

Thank you so much for your kind words! We're so happy to hear you love your clips :)

Avaliado com 5 de um total de 5 estrelas

Quality Clip and Customer Service

I received my order super quickly!! Customer service was super helpful and responsive when I reached out about my order! The clip is great and holds all my hair!

1 de agosto de 2022
Avaliação não solicitada
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Resposta da kovessentials.com

Hi Alana,

Thank you so much for your review - beyond happy to hear you love Kōv Essentials! Thank you for your support x

Avaliado com 1 de um total de 5 estrelas

Never received my order, no refund, no further assistance. Don’t buy!

I purchased 3 pieces from you in May which have never been delivered even though it seems delivered on their side.
I was in contact with Lexi and Kelsie however they are not able to refund, resend my order or assist any further.
Last email I received was we cannot assist any further. I am out of money&my order.
Wanted sincerely support a small business but should’ve gone with bigger brands that you can actually trust.

30 de julho de 2022
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Hi there!

Thank you for taking the time to write a review - we appreciate your feedback! Kelsie and Lexi were happy to make an exception to our policies and offer a replacement to be sent to an alternative address, but by failing to provide one within a 50+ day span, we had to close your ticket.

Avaliado com 2 de um total de 5 estrelas

I bought a Cloud clip in March and the…

I bought a Cloud clip in March and the coating started peeling after only very minimal use. When I contacted customer service, they only offered a 10% discount on a future purchase. These products are not worth the money, in my opinion. Don't buy into the TikTok hype.

22 de julho de 2022
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Hi Charlotte,

Thank you for taking the time to write a review! We appreciate all feedback as we continue to strive to do better. We recommend following our Care Instructions to extend the lifetime of your clip! x

Avaliado com 1 de um total de 5 estrelas

Lost my order, terrible customer service

I have had a terrible experience with Kov. I ordered three clips and paid extra for first class mail shipping, totaling around $70. My order has been sitting in the same USPS warehouse since June 16th (12 days now). I have reached out to customer service team multiple times, and spoke with a representative named “Kelsie”. She seemed pleasant enough at first; but her only response has been “we don’t know anything, but I will let you know when we do”. That was over six days ago, and now no one has even responded to my last email. There was no offer to resend the order, or to provide a refund. I fully understand this may be an issue more with the shipping partner than Kov (which they were quick to point out to me when trying to deny accountability), but you would think Kov would try to make it right for the paying customer? I am now having to dispute the charge with my credit card company since no one at Kov can provide any information or solution. Really frustrating and disappointing, especially from a small company that should appreciate the business.

28 de junho de 2022
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Hi Sarah,

Thank you for taking the time to write a review; we appreciate all feedback as we are always working to do better.

Rest assured, in the case of a lost parcel, you will always be issued either a replacement or refund; we would never leave an issue like this unresolved. An item is deemed as lost after 30 days without a tracking update, but we have indeed reached out to USPS on this matter and are waiting a response. Given that this is an issue on their end and not yet at 30 days, we have to wait for a status update from the carrier as there is a possibility that your order is still en-route but tracking updates are failing to trigger.

Customer service is a priority of ours, and it appears as though Kelsie has responded to all emails regarding your inquiry within 1 business day. Kindly note that our customer service team works Monday-Friday only, and not on holidays or weekends.

We really appreciate your patience on this Sarah, looking forward to making this right for you. x

Avaliado com 1 de um total de 5 estrelas

Horrible, do not buy!

Horrible. My clip broke three days after I got it and even though their website says 30 day free warranty they wouldn’t replace it. They said the warranty doesn’t cover the WAY my clip broke, I should have bought the extended warranty. For a hair clip. Also the biggest clip didn’t hold my hair and so I can’t imagine it working for others my hair is very average. Rude and unhelpful customer service. DO NOT WASTE YOUR MONEY!!!

In response to your reply. This is my name and this is my email and I have one review written. I did leave reviews on different platforms because of the big waste of time and money this was I wanted other people to know. I can leave as many bad reviews as I want, that’s my right. I’ve left one on this platform. Seems fair.

4 de maio de 2022
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Hi Hannah,

Thanks for taking the time to write a review! We were able to review your order from January 2022 and can confirm that your Daily Clip in size Large was broken due to a personal incidental; it was not a manufacturing defect or a concern with a defective product.

We have been informed by our server provider that your email address has been flagged due to harassment - multiple fake profiles have been made within review platforms and on social apps by yourself.

We appreciate honest feedback as we always strive to do better.

Avaliado com 3 de um total de 5 estrelas

Delivery time

The product itself is just as beautiful as expected. The only thing I wasn't satisfied with was the delivery time. I live in Europe and on theyre website is only one delivery time noted. I was informed of the extended shipping time only after I already paid.
I don't expect them to be as fast as Amazon, but at least write it on your website, if your are already shipping outside the USA..

15 de fevereiro de 2022
logotipo da kovessentials.com

Resposta da kovessentials.com

Hi Laila,

Thank you for taking the time to write a review! We're unfortunately unable to locate an order with this name or email address but I would be happy to provide more clarification on our shipping times. Our international shipping times are 10-20 business days which is listed on the shipping name during checkout. We're always striving to do better and are hoping to expedite our international shipping times as we continue to grow! xx

Avaliado com 2 de um total de 5 estrelas

Loved it for a few months….

I purchased the mega clip in October and I LOVED it. I do use the clip frequently and I have long thick hair. I follow the care instructions to a T and never jump/stomp/drop the clip like they show on TikTok. Unfortunately it broke at the seem where the claw piece is connected to the the part you that has the hinge while I was just walking through the grocery store. I didn’t realize there was only a 30 day warranty, but for the price and the supposed quality I would expect a longer warranty for a product that will have regular use and is supposed to be “indestructible”.
I also wrote a review on the site, but it has not been approved yet and the link they sent for a review no longer works.

20 de dezembro de 2021
Avaliação não solicitada
logotipo da kovessentials.com

Resposta da kovessentials.com

Hey Devon,

I'm so sorry to hear this! Please reach out to our team at support@kovessentials.com as we're unable to locate your order.

Reviews are reviewed once/month to ensure they comply and don't contain inappropriate information - it will be approved at the end of this month x

Avaliado com 5 de um total de 5 estrelas

KOV!!

My wife has been showing me kov for weeks. Finally got her some clips for her birthday and she was over the moon. She wears them more than the $300 bag I got her lol.

17 de julho de 2021
Avaliação não solicitada

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