Kweli.shop Avaliações 

197
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great customer service, I didn't know how Kweli works, so I decided, to reach them out on watsup, they later called me to confirm my order, then they were patient, kept in touch with me till I reached... Ver mais

Avaliado com 4 de um total de 5 estrelas

I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one wh... Ver mais

Avaliado com 5 de um total de 5 estrelas

Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers. The only n... Ver mais

Avaliado com 5 de um total de 5 estrelas

Top notch customer care at Kweli.shop , the staff were so quick to respond to any queries i had. They even called to ask me if I was satisfied with the product.

Detalhes da empresa

  1. Serviço de Comércio Eletrônico
  2. Loja de Eletrodomésticos
  3. Loja de Eletrônicos
  4. Fornecedor de equipamentos para energia solar

Escrito pela empresa

Kweli.shop is a trusted retail platform supplying genuine appliances and solar energy equipment across Uganda and the wider East African region. We operate both online and offline, serving customers in Kampala and nationwide, with regional deliveries across East Africa.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

197 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(197)

25 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Thanks

Thanks, i liked the professionalism, you have the details of most of the products i checked on your website. you have a wide range of products. you communicate/reply quickly to customers.
The only negative side the website is slow to respond compared to other website eg Jumia.

4 de julho de 2025
Avaliado com 4 de um total de 5 estrelas

THANK YOU!

I am grateful for Kweli because I am assured of genuine products at fair prices. The delivery is also really helpful. I would suggest further training of the delivery and installation team: the one who delivered my washing machine insisted that transport bolts had to be left on and in fact tightened them. I knew better and even the manual instructed so. I removed them after he departed.

29 de maio de 2025
Avaliado com 5 de um total de 5 estrelas

Turn around time was good and service…

Turn around time was good and service was good
Lady who called was good the gentleman who delivered was excellent
The communication is on point

15 de maio de 2025
logotipo da Kweli.shop

Resposta da Kweli.shop

Thanks Joseph. We are glad that you like and appreciate the service. We are always trying to do our best

Avaliado com 2 de um total de 5 estrelas

You delivered hours after but also…

You delivered hours after but also refused to install for me asking me money for aot of money for just SWT hing a light on very shame ful I suffered to 2 days without using my cooker just because you were taking advance of not knowing just a button!!!!!!

12 de maio de 2025
logotipo da Kweli.shop

Resposta da Kweli.shop

Hello Winnie, We are sad that you struggled figuring out your new cooker. We did not send you a cooker installer at the time of delivery because you declined that service when offered before the purchase, and our attempts to reach you via phone call and WhatsApp after the delivery were not always successful, as you did not answer the calls. We notified you of this as well in the WhatsApp messages we sent concerning the same.

Regardless, we are glad that you got to use your cooker the right way.

Avaliado com 5 de um total de 5 estrelas

Timely delivery of my products

The timely delivery of my products and the fact that their products are really genuine
Thank you kweli

9 de abril de 2025
logotipo da Kweli.shop

Resposta da Kweli.shop

Thanks, Phiona. It was so much Joy serving you; you are a very kind person.
Enjoy your purchase, and we look forward to serving you again soon.

Avaliado com 1 de um total de 5 estrelas

I ordered a refrigerator

I ordered a refrigerator, made full payment but it was found faulty. Unfortunately the replacement has taken close to a week even when the fault is not mine. I think it's quite unfair to allow such a long delay to deliver a replacement. I have no idea why this is so...but I hope that this can improve.

23 de março de 2025
logotipo da Kweli.shop

Resposta da Kweli.shop

Hello Doreen,
We do acknowledge that this happened and hope it doesn't happen again.
The refrigerator was returned on the day you posted the review

Avaliado com 5 de um total de 5 estrelas

Impressive

Communication was timely, payments were easy. Delivery was to the door and best of all, free. I loved also that the delivery person brought delivery forms to sign and return. Thank you for the wonderful products to help me monitor health, nutrition and wellbeing.

26 de março de 2025
logotipo da Kweli.shop

Resposta da Kweli.shop

Thanks Edith and enjoy your purchase as well

Avaliado com 5 de um total de 5 estrelas

Very good service

I ordered a power backup system with installation, it was delivered on time and installed in the location I wanted, everything was smooth, installer was knew what to do,
Overall it was a good experience, I recommend Kweli to everyone who need their services.

22 de março de 2025
Avaliado com 3 de um total de 5 estrelas

delayed delivery

Being called five days after payment to be told they have been trying to contact me without success was extremely disingenuous.

14 de março de 2025
logotipo da Kweli.shop

Resposta da Kweli.shop

Hello Mr Lumumba,
Thank you for the feedback that you have shared and for choosing Kweli.
It appears that you missed out on some details of the order number 44830. On 10th March, you placed the order via the website at 3.10pm, then went ahead to pay for the order at 5.40pm. At 9am the next day, 11th March, a member of the team reached out via WhatsApp to inform you that we were failing to reach you through your phone number ending with ---2532. Screengrab https://photos.app.goo.gl/CbGxkp8UED9xGmPT6 . The WhatsApp shows that you read the message, but maybe you were busy and forgot about it.

Could it be that you were not with your phone at some points during this period?

Otherwise, we thank you for choosing to shop with us and are glad that your order was fulfilled successfully.

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