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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

A total POSITIVE experience. Im a veteran when it comes to "rebel" the skincare and advanced treatments. Ive order from MANY Korean companies & Laboderm Skin is at the top of the list when it comes to... Ver mais

Avaliado com 5 de um total de 5 estrelas

They are fast delivering the products, around a week. Products are original brands with authenticity seals. I which I was able to pay my import fees when I made the orders but instead FedEx send you a... Ver mais

Avaliado com 5 de um total de 5 estrelas

The company is legit. Easy communication and transaction. Super fast international shipping. I ordered on Sunday morning from NewYork and received on Tuesday afternoon. I couldn’t believe it. I ordere... Ver mais

Avaliado com 3 de um total de 5 estrelas

Overall it was okay experience. I spoke with the team for free shipping option since my order was more than 300 usd. They have the pop sign on their page that with more than 250 usd, the order qualifi... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

145 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

A total POSITIVE experience

A total POSITIVE experience. Im a veteran when it comes to "rebel" the skincare and advanced treatments. Ive order from MANY Korean companies & Laboderm Skin is at the top of the list when it comes to helpfulness & shipping. Someone message with me in real time to answer my questions through whatsapp & my order arrived in 1.5 days from south korea to the northeast region of the US. Prices were great & I was able to use my credit card, NO BANK TRANSFERS! Im already planning my next order!

31 de março de 2026
Avaliado com 5 de um total de 5 estrelas

They are fast delivering the products

They are fast delivering the products, around a week. Products are original brands with authenticity seals. I which I was able to pay my import fees when I made the orders but instead FedEx send you a bill with the import fees that you have to pay.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Misleading Product Page — Tricky and Confusing Design

I ordered what was clearly labeled "Rejuran Tone Booster 3 + 3 Set." The page had "Rejuran" in bold capital letters and every photo showed Rejuran packaging, so I reasonably believed I was buying "Rejuran".

Instead, I received a completely different product— "Vitaran Skin Brightner". What is misleading is that "Vitaran" has its own separate page on their site for $99, while I paid $119 on the Rejuran page. Even in my cart, the product name still said Rejuran, not Vitaran.

I genuinely believe you would have to be someone with expereince in spotting these kinds of design tricks, or already know what "Vitaran" is, to realize what was happening. The listing feels like it's set up to confuse —only a web designer or employee familiar with their internal setup would have noticed this "option" buried in the page.

When I contacted the company, they refused to take responsibility or cover the return shipping, insisting it was my fault for "not reading carefully." I find this dishonest and disappointing. They don't deserve my business or my money.

26 de outubro de 2025
Avaliação não solicitada
logotipo da Laboderm Skin

Resposta de Laboderm Skin

Thank you for your feedback. We would like to clarify that the product listing clearly stated there are two options available for customers to choose from — Vitaran Skin Brightener and Rejuran Tone Up Booster — each with different pricing.

• Vitaran Skin Brightener (shipping included option): $119.99
• Rejuran Tone Up Booster: $149.99 (shipping included)

If you selected and paid $119.99, that corresponds to the Vitaran Skin Brightener with free shipping. The Rejuran Tone Up Booster is priced at $149.99, and unfortunately, we are unable to send that product for the lower $119.99 price. We do have a another product listing with Vitaran skin brightener which is $99.99 + shipping ($129.99 total). The price is the same on all of our product listing.

Our listing clearly displays both product options with their respective pictures and prices, similar to how multiple product options are shown on Amazon and other online shops. The intent is to provide choice, not to cause confusion.

We are always happy to assist with returns or exchanges. If you would like to receive the Rejuran Tone Up Booster, you can return the unopened product and pay the $30 price difference.

Thank you for your understanding.

Avaliado com 5 de um total de 5 estrelas

Parfait

Parfait! Le produit est arrivé conforme et est super pour ma peau.
Livraison rapide et efficace

9 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

It's was great

It's was great, Your products are amazing. I was desperate to fine Dermaline toner.
The only thing is that customers services charges are a little expensive.
I was interest in you Stem Cells Cream but I only want one and the web they put that I have to buy 3 pieces. Can you support me with that, please

10 de setembro de 2025
Avaliado com 5 de um total de 5 estrelas

I love this product

I love this product. Very hard to get but since I got mine I use it twice a day

8 de setembro de 2025
logotipo da Laboderm Skin

Resposta de Laboderm Skin

Thank you for shopping with us. We are glad to have you as a customer. If you need anything please send us a message on whatsapp.

Avaliado com 1 de um total de 5 estrelas

I spent over 250$ and they wouldn’t replace missing item in order

I spent over 250$ on my first order with the company. After receiving I realized I was missing one item. It was the cheapest item I ordered honestly. I emailed customer service to let them know. They requested a picture. I sent the photo showing all contents. They said they would have to check package weight and check with the shipping team. They never again replied to any email. I requested a replacement or a refund. They wouldn’t reply to give either. They lost a valuable customer who is very dedicated to skincare.

5 de setembro de 2025
Avaliação não solicitada
logotipo da Laboderm Skin

Resposta de Laboderm Skin

Hi, dear customer,
We replied to your email twice already but it seems like you did not receive any of our emails. Based on our packing list and the weight of the package, the tips are shipped not sure what went wrong that you missed them. We mention that we will offer a store credit for this matter. Sorry for the inconvenience and we make sure we take photo of every package we ship I the future.
Thank you.

Avaliado com 4 de um total de 5 estrelas

You guys were great

You guys were great. I just wish I knew I was going to have to sign for the package. I ended up having to drive 30 min to pick it up from
fedEx because I wasn’t home when they came.

21 de agosto de 2025
logotipo da Laboderm Skin

Resposta de Laboderm Skin

Signature is always needed for high value package since there are stole packages in the past. You can always call Fedex to request for redelivery or sign the package online before it arrives. Thank you.

Avaliado com 5 de um total de 5 estrelas

Such a great company

Such a great company. The selection is amazing if you are looking for K skin care. It’s hard to find some brands and they have them. I wish the free shipping total was a little lower, but I understand with our tariff issues it causes a lot of problems. They package things beautifully, everything arrived in perfect condition, they even sent a little bag. I’m thrilled with my products. I finally ordered from Laboderm Skin and I will be a customer from now on. Their shipping was very fast and I appreciated them sending me emails regarding my order. Thank you for your great customer service Laboderm. I am certainly gonna tell my friends about them.

26 de agosto de 2025
logotipo da Laboderm Skin

Resposta de Laboderm Skin

Thank you for shopping with us. We are glad to have you as a customer. If you need anything please send us a message on whatsapp.

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