LBT Avaliações 

63
•
O TrustScore é 3 de um total de 5

2,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My experience has always been very positive. I have purchased many dresses with Lady Black Tie, most recently a gift for my niece, the Giselle Dress. I found the email customer service to be helpful w... Ver mais

Avaliado com 1 de um total de 5 estrelas

DO NOT order a gown from ladyblacktie. The dresses are mis sized and the return policy is misleading. You cannot return for your money back - only for store credit. If you pick the perfect dress th... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team reall... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

2,9

Bom

O TrustScore é 3 de um total de 5

63 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,9

Todas as avaliações

(63)

15 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Wow this store is absolutely amazing

Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team really came through for our family and we are forever grateful! This business deserves everything and more! Please support this store any way you can! May God bless them always!

21 de setembro de 2022
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Val,
Thank you so much for sharing your positive experience! We are so glad your daughter found the perfect dress for homecoming :)

Avaliado com 5 de um total de 5 estrelas

Dress was superb

Dress was superb, better than described!

19 de agosto de 2022
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Shaunna, Thank you so much for sharing your positive feedback! We are so happy you love your dress :)

Avaliado com 5 de um total de 5 estrelas

Kind & Hardworking

Lady was very helpful and kind. My favorite prom place!!

28 de abril de 2022
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

thank you for visiting us! We truly appreciate your business. We hope you have a wonderful time at your special occasion!

Avaliado com 5 de um total de 5 estrelas

Lady Black Tie

This was the first dress I have ever ordered online and it was absolutely perfect! I got the lyra gown and it was beautiful! Shipping was extremely fast and the quality of the dress is unreal! I am completely in love Lady Black Tie and will be buying dresses from her from now on.

17 de abril de 2022
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

We are so happy to hear this! Thank you for sharing your positive experience!

Avaliado com 5 de um total de 5 estrelas

I found the perfect Portia and Scarlett…

I found the perfect Portia and Scarlett gown for my daughter’s prom. It arrived In three days and the gown is absolutely beautiful and fits perfect. I am so glad I took a chance on purchasing from this site.

20 de março de 2022
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello Temeka,
Thank you for sharing your positive experience! We're so glad you found a gown you love and we hope your daughter has an amazing time at her prom!
Kindest,
Lady Black Tie

Avaliado com 5 de um total de 5 estrelas

My daughter found a dress in a local…

My daughter found a dress in a local shop that she loved except she wanted it in red and they didn't have it. She found Lady Black Tie online and saw the exact dress she wanted. We ordered the dress on Wednesday and received it Saturday! It is beautiful, exactly what she was looking for and $60 cheaper through Lady Black Tie!! I must admit, I initially had some reservations about ordering after reading some negative reviews but I'm so glad I went forward with the purchase. The dress is exactly what she wanted, fast shipment, and easy tracking through the USPS tracking number I was provided in my confirmation email. No need to download any app. We will definitely order from this shop in the future!!

27 de fevereiro de 2022
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello Jamie, thank you so much for sharing your positive experience! We are so glad your daughter found a dress she loves and feels beautiful in.

We hope she has a great time at prom!

Lady Black Tie

Avaliado com 5 de um total de 5 estrelas

I couldn't be happier!

absolutely blown away with this company! I've never recieved faster shipping, quality dresses that fit perfectly!! and such a beautiful selection of dresses!
ordered my dress Tuesday night and recieved it Friday morning.
I have an athletic build but extremely large breasts. I fit a size 6 pants and a DDD42 on the top (not a blessing it's a curse)! it's damn near impossible to find a dress forgiving to my bust while also eccentuating my 24 inch waist and 30 inch hips. I bought the Khaleesi dress in steel blue and the Giselle dress in mustard yellow in a size ten. The Khaleesi dress was perfect in a ten because I could also adjust the waist to fit while also giving my breasts a comfortable fit (with some serious side boob action) ! as for the mustard yellow Giselle dress it is a bit tight around the bust but loose around the waist but still looks fantastic and is still comfortable. these dresses aren't stretchy so please pay close attention to the size chart.

24 de setembro de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hi Shannon!
we're so glad we could help you find a dress for your special occasion! Thank you for sharing your experience!

Avaliado com 1 de um total de 5 estrelas

Horrible company

Horrible company

Ordered my prom dress 5 weeks before the event and was lied to about the shipment date repeatedly. I contacted them 2 weeks before my prom and told them I needed the dress by the event date and they promised the dress was shipping out that weekend. The dress never arrived and they stopped responding to me. At the last minute I had to buy a another dress for my prom or miss it and the worst part is that they shipped the dress after the prom and now I’m stuck with it.

Stay away from this company or you will be sorry like I was .

****UPDATE: More Lies, I responded to LadyBlackTie through Trust Pilot and provided my full name with order number and never received a reply. SO DECEITFUL

21 de setembro de 2021
logotipo da LBT

Resposta da LBT

Hello Jenni,
We’re really sorry to hear your experience has left you feeling this way. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you - however we can’t find any customers in our system named ‘Jenni Roma’, nor anyone with this last name in our order history. Please reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.
Kindest,
Lady Black Tie

Edit: Thank you for updating to your real name and providing your order number. I see our customer service addressed your concerns when you sent us an email.

Avaliado com 5 de um total de 5 estrelas

Updated review

Very disappointed to have received another customer’s invoice and dress. Now I have to go through the trouble of returning it (no return label) and wait for store credit to get the $140 dress I paid for.

I appreciate the fast shipping, but I would have rather waited another week if it meant receiving what I ordered!

Update: mistakes happen. I’ve been given a return label and my dress will be shipped today. Thank you. Excellent customer service!

18 de setembro de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello N.T!
We're sorry your order was less than perfect! Please reach out to info@ladyblacktie.com so we can escalate your inquiry to a manager. We do cover shipping cost when this occurs & we will get your correct order shipped to you with expedited shipping!

Kindest,
Lady Black Tie

Avaliado com 1 de um total de 5 estrelas

Be sure you don't need to return before buying

Make sure you want the dress or anything from their website before ordering. You have to pay for the return (and the dresses are heavy so $$$$ to return) and they only give you store credit. The dresses are great quality but the two I ordered are made for a specific body type. I'm athletic and have a decent figure but these still bunched and looked so unflattering. I am super disappointed and not have a $225 credit to a website I'll never buy from again.

24 de agosto de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hi Arica,

We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers. We do issue store credit for all returns and we provide a transparent return policy which is directly hyperlinked at checkout in the T&C’s. The store credit never expires and we constantly launch new styles each season! If you need anything else or have questions about sizing or fit of any of our dresses, reach out to us at info@ladyblacktie.com; our team works hard to ensure shopping with us is as fun and easy as possible.

Kindest,
Lady Black Tie

Avaliado com 1 de um total de 5 estrelas

Does not offer full refunds. Horrible customer service.

Horrible customer service. Does not offer a full refund even when item is not listed as described. Makes you pay for shipping returns too which is like $14 dollars.

Worst company I’ve ever worked with. Purchase the same dress from a different site.

UPDATE:
I’ve emailed the site and will update review to say whether or not they have resolved my issue. I also noticed they deleted my review of the dress with my issue on their website.

9 de agosto de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello Lauren,

We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.

Kindest,
Lady Black Tie

Avaliado com 1 de um total de 5 estrelas

Do not purchase from Lady Black Tie...

Do not purchase from Lady Black Tie (especially online). Online, they only offer a store credit, you are required to pay to have the item shipped to you (US$14) and shipped back to the merchant (CA$10).

I unfortunately was not satisfied with the quality of the product. the packaging in which it arrived, the quality of the dress leads you to believe you purchased a dress for $10 on "Wish". The seams we’re not aligned, there were uneven stitching on the back of the dress causing “bumps”.

3 de agosto de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello Victoria,

We’re really sorry to hear your experience has left you feeling this way. We only ever want our customers to love shopping with us, so it’s disappointing that this has not been the case. At this time, we do not offer free shipping to Canada.
We’d love to look into your experience and see what’s gone on, and hopefully work on some resolutions for you. If you can reach out at info@ladyblacktie.com, we’ll have your inquiry escalated and can hopefully turn your experience with us around.

Kindest,
Lady Black Tie

Avaliado com 5 de um total de 5 estrelas

Highly recommended!!

Awesome dresses! so happy with Lady Black Tie! The dresses are like you see! Fast delivery!
I had to exchange the size of the dress I ordered, so I email them because my event was close and I was nervous I wouldn't get it on time, customer service is excellent! They answered me fast back, very helpful, organized an early store credit for return, purchase to get other, and with the excellent work they do, I received it on time! Thank you so much!
Love Lady Black Tie, the dresses are so beautiful and the services awesome!
Definitely I would buy again!
Highly recommended!!

1 de agosto de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

We're so happy to hear this, thank you for sharing! :)

Avaliado com 1 de um total de 5 estrelas

Poor quality

Poor quality. Horrible tailoring. I purchased $369 dress and the dress that was delivered was not even tailored correctly. Horrible customer service and they do not return the money. Store credit for buying poor quality clothes again. Do not recommend them at all

22 de julho de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello Masoud,

We’re sorry to hear that you feel this way. It’s disappointing to hear as we work really hard to design and stock incredible pieces for our customers.
You had sent us a photo of a 1/2 inch thread at the bottom hemline at your dress, which does not affect the wearability of your gown and can easily be cut off without affecting the integrity of the garment. If you have any other questions, we’d love to look into this further and see what we can do to turn your experience with us around, so if you can reach out at info@ladyblacktie.com we can have your inquiry escalated.

Kindest,
Lady Black Tie

Avaliado com 1 de um total de 5 estrelas

Please do not buy the whole experience…

Please do not buy the whole experience was awful! I placed a order at night around 12:00 within a hour that verse same night I sent a email to please cancel .. the next morning I got a email early the next morning saying I'm sorry but your order is already being made my our Designers.. really? So the order was sent as soon as I got it I read their address and and rerun instruction .. so I sent the dress on its Way back to get a credit because they do nor offer exchanges or any sort. I was told I sent the dress to the wrong place I used the address on the site. Sorry I hate to run down business everyone needs to eat in life but ... Please don't buy terrible service. I'm all let $200 out ... no dress no credit ans no means to make this right for me.

26 de maio de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hey Angie!
We always strive to help our customers when there is an issue with shipping or return. The tracking number you sent us was for something you shipped to another state on April 30th, whereas, the dress you purchased from us was delivered to you May 5th, so this could not have been the return tracking info. We hope customer service was able to assist you and if you need anything else for a future order; please reach out at info@ladyblacktie.com
Kindest,
Lady Black Tie

Avaliado com 5 de um total de 5 estrelas

I bought The Celine dress in white

I bought The Celine dress in white, I received the dress in 4 days! The dress was beautiful...the material was exactly was I was hoping for. Perfect! I can’t wait to buy another dress! I have to give credit where credit is due. ❤️ Great experience!

17 de maio de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

So glad you loved your dress! Thank you for sharing :)

Avaliado com 1 de um total de 5 estrelas

Dress didn't ship in time

Dress didn't ship in time. We ordered 3 weeks ahead! Return policy is in store credit only and they would not cancel the order even though we asked before it even left there building! So disappointing!!

2 de maio de 2021
Avaliação não solicitada
logotipo da LBT

Resposta da LBT

Hello Kerry!

We are so sorry to hear about your experience in early 2021. At that time, there were many supply chain and severe shipping delays that impacted our industry, which was not the experience we would have wanted for our customers. We only want our customers to love shopping with us.
Thankfully, these issues no longer impact us and all our dresses ship out in 1 business day from date of order now.
We'd love to exceed your expectations next time if you give us another shot :)

Kindest,
Lady Black Tie

Avaliado com 1 de um total de 5 estrelas

Unprofessional

Unprofessional. Cheap dresses. Wont uphold exchange policy. Buyers beware compete online scam

20 de abril de 2021
Avaliação não solicitada

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