My experience has always been very positive. I have purchased many dresses with Lady Black Tie, most recently a gift for my niece, the Giselle Dress. I found the email customer service to be helpful w... Ver mais
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Veja o que dizem as avaliações
DO NOT order a gown from ladyblacktie. The dresses are mis sized and the return policy is misleading. You cannot return for your money back - only for store credit. If you pick the perfect dress th... Ver mais
A empresa respondeu
Purchased a Christmas gift which was delivered 11/25/25 so it was not tried on until Christmas day the dress is small for what was described in there size chart. They refused a return saying it falls... Ver mais
A empresa respondeu
Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team reall... Ver mais
A empresa respondeu
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Wow this store is absolutely amazing
Wow this store is absolutely amazing! Great quality dresses, super fast delivery and the BEST costumer service ever!!! 10/10 SO thankful for this store, the owner and their costumer service team really came through for our family and we are forever grateful! This business deserves everything and more! Please support this store any way you can! May God bless them always!

Resposta da LBT
Dress was superb
Dress was superb, better than described!

Resposta da LBT
Kind & Hardworking
Lady was very helpful and kind. My favorite prom place!!

Resposta da LBT
Lady Black Tie
This was the first dress I have ever ordered online and it was absolutely perfect! I got the lyra gown and it was beautiful! Shipping was extremely fast and the quality of the dress is unreal! I am completely in love Lady Black Tie and will be buying dresses from her from now on.

Resposta da LBT
Amazing selection of dresses with…
Amazing selection of dresses with amazing quality!

Resposta da LBT
I found the perfect Portia and Scarlett…
I found the perfect Portia and Scarlett gown for my daughter’s prom. It arrived In three days and the gown is absolutely beautiful and fits perfect. I am so glad I took a chance on purchasing from this site.

Resposta da LBT
My daughter found a dress in a local…
My daughter found a dress in a local shop that she loved except she wanted it in red and they didn't have it. She found Lady Black Tie online and saw the exact dress she wanted. We ordered the dress on Wednesday and received it Saturday! It is beautiful, exactly what she was looking for and $60 cheaper through Lady Black Tie!! I must admit, I initially had some reservations about ordering after reading some negative reviews but I'm so glad I went forward with the purchase. The dress is exactly what she wanted, fast shipment, and easy tracking through the USPS tracking number I was provided in my confirmation email. No need to download any app. We will definitely order from this shop in the future!!

Resposta da LBT
I couldn't be happier!
absolutely blown away with this company! I've never recieved faster shipping, quality dresses that fit perfectly!! and such a beautiful selection of dresses!
ordered my dress Tuesday night and recieved it Friday morning.
I have an athletic build but extremely large breasts. I fit a size 6 pants and a DDD42 on the top (not a blessing it's a curse)! it's damn near impossible to find a dress forgiving to my bust while also eccentuating my 24 inch waist and 30 inch hips. I bought the Khaleesi dress in steel blue and the Giselle dress in mustard yellow in a size ten. The Khaleesi dress was perfect in a ten because I could also adjust the waist to fit while also giving my breasts a comfortable fit (with some serious side boob action) ! as for the mustard yellow Giselle dress it is a bit tight around the bust but loose around the waist but still looks fantastic and is still comfortable. these dresses aren't stretchy so please pay close attention to the size chart.

Resposta da LBT
Horrible company
Horrible company
Ordered my prom dress 5 weeks before the event and was lied to about the shipment date repeatedly. I contacted them 2 weeks before my prom and told them I needed the dress by the event date and they promised the dress was shipping out that weekend. The dress never arrived and they stopped responding to me. At the last minute I had to buy a another dress for my prom or miss it and the worst part is that they shipped the dress after the prom and now I’m stuck with it.
Stay away from this company or you will be sorry like I was .
****UPDATE: More Lies, I responded to LadyBlackTie through Trust Pilot and provided my full name with order number and never received a reply. SO DECEITFUL

Resposta da LBT
Updated review
Very disappointed to have received another customer’s invoice and dress. Now I have to go through the trouble of returning it (no return label) and wait for store credit to get the $140 dress I paid for.
I appreciate the fast shipping, but I would have rather waited another week if it meant receiving what I ordered!
Update: mistakes happen. I’ve been given a return label and my dress will be shipped today. Thank you. Excellent customer service!

Resposta da LBT
Absolutely amazing quality & fast…
Absolutely amazing quality & fast shipping! I bought my engagement dress from here and it was just perfect.
Be sure you don't need to return before buying
Make sure you want the dress or anything from their website before ordering. You have to pay for the return (and the dresses are heavy so $$$$ to return) and they only give you store credit. The dresses are great quality but the two I ordered are made for a specific body type. I'm athletic and have a decent figure but these still bunched and looked so unflattering. I am super disappointed and not have a $225 credit to a website I'll never buy from again.

Resposta da LBT
Does not offer full refunds. Horrible customer service.
Horrible customer service. Does not offer a full refund even when item is not listed as described. Makes you pay for shipping returns too which is like $14 dollars.
Worst company I’ve ever worked with. Purchase the same dress from a different site.
UPDATE:
I’ve emailed the site and will update review to say whether or not they have resolved my issue. I also noticed they deleted my review of the dress with my issue on their website.

Resposta da LBT
Do not purchase from Lady Black Tie...
Do not purchase from Lady Black Tie (especially online). Online, they only offer a store credit, you are required to pay to have the item shipped to you (US$14) and shipped back to the merchant (CA$10).
I unfortunately was not satisfied with the quality of the product. the packaging in which it arrived, the quality of the dress leads you to believe you purchased a dress for $10 on "Wish". The seams we’re not aligned, there were uneven stitching on the back of the dress causing “bumps”.

Resposta da LBT
Highly recommended!!
Awesome dresses! so happy with Lady Black Tie! The dresses are like you see! Fast delivery!
I had to exchange the size of the dress I ordered, so I email them because my event was close and I was nervous I wouldn't get it on time, customer service is excellent! They answered me fast back, very helpful, organized an early store credit for return, purchase to get other, and with the excellent work they do, I received it on time! Thank you so much!
Love Lady Black Tie, the dresses are so beautiful and the services awesome!
Definitely I would buy again!
Highly recommended!!

Resposta da LBT
Poor quality
Poor quality. Horrible tailoring. I purchased $369 dress and the dress that was delivered was not even tailored correctly. Horrible customer service and they do not return the money. Store credit for buying poor quality clothes again. Do not recommend them at all

Resposta da LBT
Please do not buy the whole experience…
Please do not buy the whole experience was awful! I placed a order at night around 12:00 within a hour that verse same night I sent a email to please cancel .. the next morning I got a email early the next morning saying I'm sorry but your order is already being made my our Designers.. really? So the order was sent as soon as I got it I read their address and and rerun instruction .. so I sent the dress on its Way back to get a credit because they do nor offer exchanges or any sort. I was told I sent the dress to the wrong place I used the address on the site. Sorry I hate to run down business everyone needs to eat in life but ... Please don't buy terrible service. I'm all let $200 out ... no dress no credit ans no means to make this right for me.

Resposta da LBT
I bought The Celine dress in white
I bought The Celine dress in white, I received the dress in 4 days! The dress was beautiful...the material was exactly was I was hoping for. Perfect! I can’t wait to buy another dress! I have to give credit where credit is due. ❤️ Great experience!

Resposta da LBT
Dress didn't ship in time
Dress didn't ship in time. We ordered 3 weeks ahead! Return policy is in store credit only and they would not cancel the order even though we asked before it even left there building! So disappointing!!

Resposta da LBT
Unprofessional
Unprofessional. Cheap dresses. Wont uphold exchange policy. Buyers beware compete online scam
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