The technician was 5 star. Very quick and efficient and was accurate when predicting arrival time on the day. I can’t give 5 stars as lamona themselves made me jump through many hoops in order t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I had broken one drawer front on my freezer. I purchased a new one from you. It arrived well packaged and fitted perfectly and easily. My fridge- freezer now looks as good as new. Thank you. It to... Ver mais
A empresa respondeu
Good communication and the part did the job, but very expensive with extortionate delivery/postage costs. Almost £40 for a function selector switch when you can buy the complete oven brand new for ar... Ver mais
A empresa respondeu
I received a damaged part for my Howden fridge, but this was sorted out by Lamonaspares efficiently and without fuss.
3,7
Bom
1 mil avaliações
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Resposta da Lamonaspares
Good morning, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Thank you and customer service coming…
Thank you and customer service coming back to me so soon when I had an issue.
Very professional and very good customer service. Very approachable to deal with. Many thanks.
1 de maio de 2026
Avaliação não solicitada
Resposta da Lamonaspares
Hi Clare, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
Ordered a nob for my hob delivery no
Ordered a nob for my hob delivery no
problem ,correct reference given ,sadly it does not fit..Have sent e-mail but no reply....
23 de abril de 2026
Resposta da Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Customer service was excellent…
Customer service was excellent throughout and the engineer was very friendly and helpful.
23 de abril de 2026
Resposta da Lamonaspares
Morning, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Zara.
Resposta da Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
Revived the part without any problem
15 de abril de 2026
Resposta da Lamonaspares
Morning, We are so pleased to read your positive comments, thanks for leaving such a great review. Thanks Zara.
Resposta da Lamonaspares
Good morning, thank you so much for leaving this 5* review. Take care and enjoy your day! Zara.
You can rely on them
The engineers were confident, and explained whats they going to do.
20 de abril de 2026
Resposta da Lamonaspares
Hi Maya, thank you for leaving this positive review - that is great to hear! Take care and enjoy your day. Alexandra
The right piece arrived well packaged…
The right piece arrived well packaged and was easy to fit.Sorry for the delayed review,I was on holiday.
15 de abril de 2026
Resposta da Lamonaspares
Hi John. We are so pleased to read your positive comments, thanks for leaving such a great review. Alexandra
Great engineer, poor warranty service though
I can’t praise the engineer highly enough, really helpful and friendly.
Unfortunately my machine couldn’t be fixed, had to have 4 call-outs and basically the machine rebuilt before it was written off (nearly 9weeks without a washing machine)
16 de abril de 2026
Resposta da Lamonaspares
Thank you for bringing this to our attention Paula. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
I would give Pacifica zero stars if I…
I would give Pacifica zero stars if I could
15 de abril de 2026
Resposta da Lamonaspares
We're sorry you have been disappointed by your experience Lynsey. Please be assured we will share your feedback internally.
Resposta da Lamonaspares
Good morning Nagajan, thanks so much for leaving this 5* review! That is great news. Best wishes. Alexandra
Ease of finding parts on web site
14 de abril de 2026
Resposta da Lamonaspares
Good morning Alex, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
The engineer came at the time quoted…
The engineer came at the time quoted inspected the dishwasher and gave me some advice, I was happy with the visit.
13 de abril de 2026
Resposta da Lamonaspares
Hi Christine, thank you for taking the time to write such a great review. Best wishes, Alexandra.
I found Belgicia service excellent and…
I found Belgicia service excellent and the delivery men pleasant iwould go back
19 de março de 2026
Resposta da Lamonaspares
Good morning Ellen, thank you so much for leaving this 5* review. Take care and enjoy your day! Alexandra
Good products
16 de abril de 2026
Resposta da Lamonaspares
Good morning Ribs, thanks for taking the time out of your day to leave this review. That is really good to hear. Have a lovely day! Alexandra
Terrible service.
I am assuming you are part of Pacifica, and my comments are in reference to their involvement.
First it took you a long time for you to finally send someone examine the machine. The engineer said it was beyond repair. It then took another long break until we contacted the seller who has arranged to supply a replacement machine. They are also going to arrange fitment.
All in all I find your company very unprofessional and will not recommend your servicing to anyone. I would advise people to avoid purchasing Lamona products.
My wife has had to use a local launderette for our washing. This means we have had to pay for cleaning, and lost time in getting our clothes clean!
15 de abril de 2026
Resposta da Lamonaspares
Thanks for getting in touch. Please be assured your comments have been logged and sent to the appropriate team for further investigation. Kind regards, Alexandra
Resposta da Lamonaspares
Good morning Alan, thanks so much for leaving this 5* review! That is great news. Best wish es. Alexandra
£7 delivery for a small bag of…
£7 delivery for a small bag of replacement parts and took 11 days to arrive. Even then it didn't actually arrive - DPD decided to deliver it to a local retail park last minute 'at my request'. £7, 11 days, and not actually delivered to me. Bit of a joke in 2026!
No response from DPD or lamona spares when I asked for help.
16 de abril de 2026
Resposta da Lamonaspares
Thank you for bringing this to our attention. Your feedback has been shared internally with those best placed to review it. Regards, Alexandra
Maintenance check for our Induction…
Maintenance check for our Induction Hob. Great Service by the technician.
15 de abril de 2026
Resposta da Lamonaspares
Thank you for the positive review. All the best, Alexandra
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