Objednaný tovar mi stále nebol doručený…
Objednaný tovar mi stále nebol doručený, namiesto pôvodne oznámených 3 dní na doručenie by mi mala byť zásielka doručovaná až 7.5.2025. Na moje dotazy nikto z vašej spoločnosti nereaguje. Po zaplatení tovaru, som pre vás prestala existovať, neposkytli ste mi žiadnu pomoc a ani len odpoveď. Som veľmi nespokojná.
Resposta da Lampemesteren.sk
Hello,
We are sorry to hear that you have not been satisfied with your Lampemesteren experience.
It is absolutely correct that the standard delivery time from our warehouse to Hungary is usually three days. But the size, shape and weight of the items your ordered required them to be packed on wooden pallets and shipped with a special freight company. We have just checked, and the order is expected to be delivered on 24 April. We can also see that we have been in contact with you via mail several times since you placed the order - most recently on 14 April. (Please note that we were closed for Easter from 17-21 April.)
We have also contacted you directly via email.
Best regards,
Team Lampemesteren
