Lancôme Avaliações 

You spend a lot of money on a premium brand & they use the cheapest slowest courier out there completely ruins the all experience 🤬

Email on 1st September to say my order had been shipped. But the tracking showed it had been passed to the courier. Multiple emails saying its with delivery company (lies). Now 14 Sept today they said my order has been lost by the courier and couldnt be fulfilled and it's been passed on to be reviewed. What!! Youve just said it's not been delivered so why am I not get an immediate refund aftwr waiting 14 days.

Four emails later and they are still trying to find reasons not to let me return my order (wrong mascara). No way to return online. Return button on email is actually to rate the delivery.

Something is going very wrong at Lancôme, sadly.

Do not order direct!

Extremely disappointing delivery and customer service. My order LACC742044 has shown as “out for delivery” for four consecutive days but has still not arrived, leaving me wasting considerable time waiting at home.

When I contacted Lancôme, the representative was rude and dismissive, simply telling me not to call again until 14 days had passed. Other skincare companies have delivered my orders promptly and handled concerns professionally, so this experience falls far below expectations. Lancôme needs to improve both its delivery process and the way customers are treated when something goes wrong.

Placed order July and it’s now August and I Still don’t have the product. I contacted customer services and they claimed that my products have been delivered when I know it had not.

The customer service representative then began patronising me suggesting that I go and speak to all of my neighbours and see if any of them had taken delivery of the package. There is absolutely no evidence that the package was delivered to anybody on my street and I’m not inclined to go begging neighbours for a package they may or may not of received on my behalf.

Furthermore I’ve been opted in to Lancôme aggressive email and SMS marketing campaigns which I explicitly opted out of.

I’m so angry with this company that I started to google it thinking it might be a scam website. It completely and utterly boggles my mind that this is actually a legitimate, real company.

I don’t know if I’ll get my money back or the product I ordered, but at this point I just don’t care. This is a company that I will warn friends and family about if they ever mention wanting to purchase something from them.

Absolute disgrace of a company.

A great example of how to lose customers! Complimentary items delivered with an order were all broken and empty because they were poorly packaged. Would not provide replacements, but apparently their systems wouldn't allow them to. Demonstrates a complete lack of understanding of customer value. Very short-sighted approach that means they had an engaged customer about to place another order, to one who will never deal with this company again.

Reply to lancome im not going to contact their customer servicefor a product which is rubbish and just waste even more time Just this morning the tip of the crayon broke. This product is fast disappearing without me even using it they are just covering their back with their standard reply
: Lancome at boots the chemist in Bristol town centre.Because it was hot I was looking for an alternative to my eye pencil . the representative did a pretty good job an i purchased TLe Stylo water proof in chocolat . Don't bother . this is absolutely awful and expensive. the Stylo doe not glide on your eye lid . The tip is flimsy and breaks easily and the little brush which goes with it does absolutely nothing .Stick to your eye pencil. Plus the rep managed to flog me a Teint Idole Ultra wear when I already have it ( and I had brought the box with me). My fault should have been more careful

Changed the product formula nothing like it was before. Sent them picture of lotion tonique I am still using as opposed to one just purchased. Phoned them when they asked for yet another picture (well a video actually of how watery the product was!! Then was informed they would not have refunded anyway as I had used it! Yes to see if it was anything like the one I am using which it is not. 2 French guys who were totally disinterested. Their automated system states 'your satisfaction is our priority' NOT. Will never purchase Lancome again.

Received a bottle of Tresor as a gift and after opening it discovered it had been leaking, half empty.
Messaged Lancome...no response.
Phoned Lancome and gave them details, said they would look into it. Two weeks later.... nothing.
Not surprised seeing other reviews here.
Very poor customer service.

Dreadful service from Lancome. Ordered online, 3 days later, it hasn't been dispatched. Told by the very disinterested customer service advisor that it takes 3 to 5 days to dispatch and 3 to 5 days to deliver. That's up to 10 days. For a stick of foundation. It would be quicker to drive to Liverpool and buy it! Asked to cancel but you can't do that until you've received it! Unbelievable. Will be cancelling my account with Lancome if I EVER receive what I ordered.

I placed an order (LACC471996) on 9th June 2026 during Lancôme’s 30% off gift sets promotion. However, I was charged at approximately 15% off instead of the advertised 30%, resulting in an overcharge of approximately £65.

I have clear evidence that my order was placed on 9th June 2026, including my order confirmation email from Lancôme and my Monzo banking app, both confirming the transaction date as 9th June 2026.

I have contacted customer service twice by email but have received no response whatsoever. This is extremely disappointing, especially for a first-time customer.

I hope Lancôme will resolve this matter promptly.

⭐☆☆☆☆

Very disappointing experience with the official Lancôme UK website.

I specifically ordered “La Vie Est Belle Vanille Nude” 100ml directly from Lancôme because I expected a premium and reliable shopping experience from the official brand website.

I even paid more than I would have elsewhere because I wanted the exact fragrance version advertised on their website.

However, what I actually received was NOT “La Vie Est Belle Vanille Nude” at all. They sent the standard “La Vie Est Belle Eau de Parfum Refillable” version instead — a completely different fragrance/product.

I have screenshots proving:

- the exact product page and fragrance version I ordered,
- the item that was actually delivered,
- and even cheaper alternative offers available elsewhere at the same time.

What made the experience even worse was the website itself:

- no proper “My Orders” section,
- poor order tracking,
- confusing return process,
- and generally an outdated customer experience for such a premium luxury brand.

Customer service eventually sent a prepaid return label, but honestly this entire situation should never have happened in the first place.

Very frustrating experience and not what I expected from Lancôme / L’Oréal.

Benita has provided me with, with an outstanding level of service !

Extremely poor experience

I placed an order on 23rd March, due for delivery on 26th March. The tracking showed “out for delivery” that day, but no delivery attempt was ever made. Instead, the parcel was marked as being returned to sender.

I contacted customer service immediately to request redelivery, but was told this wasn’t possible as the parcel was already on its way back, and that I would be refunded instead.

I followed up to ask about reordering with the original 25% discount and have since chased again, but have received no response at all.

It is now over two weeks later and I have neither the items nor a refund.

I have been using the same eyeliner for over 20 years and have now completely run out, so this situation has been particularly frustrating.

For a premium brand, this level of service is unacceptable — no delivery attempt, no product, no refund, and no communication.

Visited Sephora Birmingham Bullring on Saturday and left really disappointed.

I came in for foundation colour matching for my wedding. The Huda advisor was great and very helpful, but the experience at Lancôme was poor. The shade I was given was completely wrong and I was told it was “the best she could do,” with no effort to try alternatives.

I was also refused a sample despite seeing another customer receive one, which felt inconsistent and dismissive.

There were plenty of staff on the shop floor, but many were standing around talking rather than helping customers.

I travelled two hours for this visit and expected much better service. Unfortunately, I left feeling frustrated and wouldn’t recommend this store based on my experience.

Ordered 2 items a few days ago. We were abroad. parcel was waiting nicely on the porch when we arrived.
When I opened it I found that out of the 2 items one was missing (the more expensive one) but I was charged for 2 items. Contacted customer services and waiting for the response. Not very happy.

Absolutely appalling customer service.
I placed an order direct with Lancôme based on the fact that I would receive an advertised free gift but when I received my order the free gift wasn’t included. I contacted customer service who told me that the promotion had ended even though it was still advertised on the website the day I received my order. I raised this with them & they came back stating that the promotion ended a week & a half before I placed my order even though I have photographic proof of it being advertised the day I received my order.

Cliente fidèle depuis plus de 10 ans, je suis profondément déçue par le manque de considération et le service après-vente de Lancôme.
J’ai commandé un parfum 100 ml le 28 novembre 2025 lors du Black Friday. Quelques jours après réception, dès la première utilisation, je me suis aperçu que le flacon était fissuré et le parfum a coulait dans mes mains. J’ai immédiatement contacté le service client et renvoyé le produit, qui est resté moins de 10 jours en ma possession.
Au lieu de remplacer le flacon défectueux par le même format (100 ml), on m’a envoyé un 30 ml. C’est inacceptable. On m’a également affirmé que la fissure était due au fait que le parfum serait resté dans ma boîte à gants quelques jours car j’ai envoyé des photos de l’article défectueux prises dans ma voiture
— explication surprenante et peu crédible, sachant que j’ai toujours conservé mes parfums de la même manière ( pas dans ma voiture!) sans jamais rencontrer le moindre problème.
Pour une marque de ce standing, le geste commercial est clairement insuffisant. Je ne recommande pas de commander directement sur leur site : le service après-vente n’est pas à la hauteur.
J’ai déjà contacté le service clients en France mais aucun geste commercial à la hauteur de mes attentes.

Really dreadful experience with Lancome UK Customer Service regarding their new body/hair mist which has a scent profile that dissipates entirely within half an hour. Contacted Customer Service to complain, this product is £34 for 100ml and is outperformed by cheap counterparts available for £2-£3. Terrible product, only matched by the terrible Customer Service experience or lack of. It took 3 emails before they stopped responding with generic cut and paste dialogue that did not reflect my complaint, then I proceeded to be in a loop of patronising responses until I was eventually told that this is how the product is meant to perform. Gone in less than 30 minutes without even a faint trace. I was then advised that it’s against protocol to have my complaint escalated to a Manager despite requesting this five times. All I can say is do not waste your good money on Lancome Hair/Body Mists as they are daylight robbery and god forbid you try to discuss your concerns with someone - they couldn’t care less. Terrible product and terrible service. They don’t deserve the one star but I was unable to rate them a zero

UPDATE : 5 days ago Lancome responded and asked for further information which I sent to only then be ignored again. I have received no further contact so this was perhaps some effort at face saving via TrustPilot with zero follow up. Honestly you couldn’t make this up.

It’s the worst of them all. Do NOT recommend to anyone. Specially the mascara they’re publiciting.