Rockar Land Rover Avaliações 

1.002
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The personal touches, Michael was great from beginning to end and I didn’t feel pressured at any part of the process. Edward was relaxed and very knowledgable. Every part of the part exchange, my new... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

What a poorly run service they called me today after booking a test drive to tell me the cars are out for loans, when i asked do you have any cars i can test drive they said not for saturday which i b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Having purchased a 3.5-sec BMW iX M60 decided it was time to sell my V8 F Type Jag. Very sad day; so went to Landrover garage and test drove a more practical Defender D300 130 X-Dynamic HSE. This got... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent, I bought my Range Rover Evoque from Rockar Land Rover and I have found the whole process from purchase to delivery to be seamless. Helpful, approachable and a refreshing change to other JLR... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Concessionária de veículos motorizados

Escrito pela empresa

Love buying the car you love with Rockar. The exciting new way to buy your car. Set your budget, find your new vehicle, then checkout online. Alternatively, you can pop in and see us at our digital store in Cabot Place, Canary Wharf where you will be able to experience our exciting new space, talk with our friendly experts, explore and test drive the latest Land Rover models. Our team is passionate about finding you the Land Rover you love, and helping you love buying it. Interested? Visit us online today.

Complimentary Home Delivery

Your new Land rover in as little as 1 week

Experience the ultimate in convenience and luxury. When you purchase your new Land Rover with Rockar, we’ll deliver it directly to your doorstep — at no extra cost. Your Land Rover journey starts online and can end with the keys in your hand in as little as 1 week. No showroom queues, no pressure — just a seamless experience backed by expert advice and a premium delivery service. It’s luxury, delivered.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,3

Todas as avaliações

(1.002)

12 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

From Richard confirming the order to…

From Richard confirming the order to Amy arranging delivery & Carolann arranging the paperwork and then Darren’s delivery of our defender the whole experience was faultless
Our defender is everything & more the videos show it to be
Thank you for your fantastic service

30 de novembro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Morning Margaret, thank you for your wonderful feedback! We're delighted to hear that Richard, Amy, Carolann, and Darren all contributed to making your experience seamless and enjoyable. It’s fantastic to know your Defender exceeds your expectations, there’s nothing like seeing it in person! We’ll share your kind words with the team. Thank you for choosing us, and enjoy every moment with your Defender! Rockar

Avaliado com 5 de um total de 5 estrelas

New Range Rover Evouque Autobiography

Dealing with Michael Lake, nothing was too much trouble, called me back promptly whenever I left a message, made the whole process seamless, and came up with a very good deal to match our requirements.
I would highly recommend Rokar Land Rover Canary Wharf.

5 de dezembro de 2024
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Resposta da Rockar Land Rover

Hi Len, thank you so much for your kind words! We’re thrilled to hear about your seamless experience with Michael Lake and that he was able to match your requirements perfectly. We’ll be sure to pass your wonderful feedback on to him - it will mean a lot. Thank you for recommending us and we hope you love your new Evoque. Rockar

Avaliado com 5 de um total de 5 estrelas

Great Service

Great - no hard sell. Super helpful

28 de novembro de 2024
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Resposta da Rockar Land Rover

Hi Ian, thank you for your 5 star review. We hope you love your new Land Rover! Rockar

Avaliado com 5 de um total de 5 estrelas

Chloe outstanding customer service 👏

Chloe outstanding customer service 👏

The sales service I received from Chloe was outstanding. Chloe displayed vast amount of knowledge on the Jaguar I was intrested in and prepared a financial package which suited me. A great asset to Rocker with the rest of the sale and financial team who helped along the way. Thanks a million.

28 de junho de 2024
Avaliação não solicitada
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Mr Gill, thank you for taking the time to leave us a 5 star review. We love the feedback you have left for Chloe and we'll be sure to pass it on and to the team in store. Thank you, Rockar :-)

Avaliado com 1 de um total de 5 estrelas

Utterly appalling after sales service

Utterly appalling after sales service. I April 2024 I bought a new Land Rover Discovery. the sales service was excellent. However they damaged a wheel whilst loading the vehicle to deliver to me and I agreed that they could still deliver it on the promise that a new wheel would be sent to my local LR dealer in a week or so. That was 7 months ago. Since then I have sent numerous emails, made a formal complaint and been completed ignored, not even an acknowledgement of the emails or the formal complaint. I am now forced to waste my time complaining to trading standards and instructing solicitors

15 de novembro de 2024
Avaliação não solicitada
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi there, we're sorry to hear about your experience. Our team has attempted to contact you already today to resolve this matter as quickly as possible. We are committed to ensuring this is addressed and sincerely apologise for the inconvenience caused.

Avaliado com 5 de um total de 5 estrelas

Chloe at Rockar has been very helpful…

Chloe at Rockar has been very helpful to us in buying our new car. Would recommend their service

31 de outubro de 2024
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Resposta da Rockar Land Rover

Hi Bill thank you for taking the time to leave us a 5 star review! We'll be sure to pass the feedback onto Chloe and the team in store. We hope you love your new Land Rover! Rockar :-)

Avaliado com 5 de um total de 5 estrelas

max was great!

4 de novembro de 2024
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Resposta da Rockar Land Rover

Hi Mr Gallifant, thank you for your 5 star review. We'll be sure to pass the feedback onto Max and the Online Experience Team. We hope you love your new Land Rover! Rockar :-)

Avaliado com 5 de um total de 5 estrelas

Made an enquiry

Made an enquiry, no pushy salesman approach. Was talked through the best value for money, the extras to make the car unique to ourselves, given a price and left to think about it. Did the exercise of gaining another price and was more than happy with Rockars price, and ordered the car.
No push on finance or the extras which other garages were pushing, options were given but left for us to make our own minds up. Pain free experience of buying a car!

5 de novembro de 2024
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Resposta da Rockar Land Rover

Hi Nicola, thank you for this wonderful review. We thrilled you enjoyed your Rockar experience. We hope you love your new Land Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Good salesman and easy procedure

Good salesman and easy procedure

27 de outubro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Morning Mr Wijesinghe, thank you for taking the time to leave us a 5 star review. We hope you love your new Range Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

very informative and responsive

very informative, responsive and offered best value compared to other dealers.

25 de outubro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Nick, thank you for taking the time to leave us a 5 star review. We hope you love your new Land Rover :-) Rockar

Avaliado com 1 de um total de 5 estrelas

Complaints ignored

I bought a Discovery 5 from their Canary Wharf branch. On handover the footwells were wet. I was told overzealous valeter.
Over coming weeks it was obvious there were significant issues with water and wind ingress amongst a host of other issues which should’ve been spotted by their “experienced professionals” during their “extensive pre-sale inspections”. They did repair a number of these issues and initially to my satisfaction. However it appears you’re only expected to give them one shot at it; since finding water pooling once again in the footwells of my car, everyone I had dealt with has disappeared! Not left the business (I’ve had that confirmed) but instead ignores emails and phone calls. Even going into the dealership in Canary Wharf, I was promised an escalation and call back - nothing. For all the negative reviews here, Rockar’s Complaints team suggests writing to their Complaints, Aftersales or HelpMe email addresses but all that illicits is an auto-response acknowledgement but no calls or emails. Don’t be fooled into thinking they’re keen to help. From what I have found those addresses are a repository to appear to be interested in helping but in reality you’re on your own.

My case is now with JLR Financial Services. A real shame. It’s a lovely car but this dealership shouldn’t be trusted with selling their products.

14 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

the process was seamless and quite…

the process was seamless and quite interactive. I did not require assistance in the process.

10 de outubro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Okechukwu, thank you for taking the time to leave us a positive review. We'd love to know how we could of made your 4 star review a 5 star one! :-) We hope you love your new Range Rover Evoque. Rockar

Avaliado com 5 de um total de 5 estrelas

It was an easy process to place my Non…

It was an easy process to place my Non built Oder.Hope it will be delivered in two weeks. Am satisfied and happy with my orders

4 de outubro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Morning Richard, thank you for taking the time to leave us a 5 star review. We hope you love your new Land Rover! :-)

Avaliado com 5 de um total de 5 estrelas

Great service

Great service

9 de setembro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Keeley, thank you for taking the time to leave us a 5 star review. We hope you love your new Jaguar! :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Straight forward process helpful salesperson

Talked through the ordering process was straight forward this is the second car I have purchased through Rockar now.

13 de setembro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Andrew, thank you for taking the time to leave us a 5 star review. We're thrilled to hear you've come back for your second car purchase! We hope you love your new Range Rover :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Patience and clarity from Richard was…

Patience and clarity from Richard was very much appreciated 👍🏻

10 de setembro de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Michael, thank you for taking the time to leave us a 5 star review. We'll be sure to pass the comments onto Richard and the Online Experience Team. We hope you love your new Defender! :-) Rockar

Avaliado com 5 de um total de 5 estrelas

Great price

Great price. Easy process.

20 de junho de 2024
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Resposta da Rockar Land Rover

Thank you for your 5 star review. We hope you love your new Land Rover!

Avaliado com 5 de um total de 5 estrelas

5 stars from my side

5 stars from my side. Richard Read is so helpful with all the help and assistance needed.

23 de agosto de 2024
logotipo da Rockar Land Rover

Resposta da Rockar Land Rover

Hi Raj, thank you for taking the time to leave us a 5 star review. We'll be sure to pass the feedback onto the Richard and the Online Experience Team :-) Thank you again and we hope you love your new Land Rover!

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