lansinoh.co.uk Avaliações 

67
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I contacted lansinoh when one of the bottle teats I had purchased split. They replied quickly, were polite and professional, and replaced the faulty item immediately. Great customer service! Their bot... Ver mais

Avaliado com 5 de um total de 5 estrelas

I’ve bought both the manual and electric wearable breast pumps from Lansinoh. The manual ones are great and I can get more milk, however the wearable ones are more convenient, especially during the ni... Ver mais

Avaliado com 5 de um total de 5 estrelas

I had an issue with a wearable pump I ordered from Lansinoh, and Bernie provided amazing customer service from start to finish. She responded quickly, asked all the right questions, and once I sent... Ver mais

Avaliado com 1 de um total de 5 estrelas

I’m really disappointed in Lansinoh. I bought a breast pump from them, and it within weeks it has stopped working despite using replacement parts. Customer service was slow, and although a replaceme... Ver mais

Detalhes da empresa

  1. Loja para gestantes

Escrito pela empresa

For nearly 40 years, new mothers have trusted Lansinoh to support and care for them while they enter the messy magic of motherhood. Born from one mother’s realisation that as they tirelessly care for their babies, parents often go without the support they need and deserve. That’s why Lansinoh proudly stands with mothers all over the world. Our journey started (and continues) with the multi-award winning, healthcare professional recommended HPA Lanolin Nipple Cream. Today, we offer a comprehensive collection of solutions that help new parents navigate pregnancy, birth, breastfeeding, and pumping.


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

67 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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3,8

Todas as avaliações

(67)

23 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

No delivery yet

Ordered online on 3rd July spending over £100. Money taken from my account and confirmation e-mail received. Waited 5 working days, no e-mail regarding delivery. Contacted Lansinoh using the online form on Thursday 11th July. Was told:
Good Morning,
I have chased this and requested immediate delivery for you. You should receive your order by Monday, should you not receive it, please get back in touch so I can chase this further.
Thank you for your patience!
Kind Regards
Corinna

Still no delivery or even an e-mail to confirm items have been dispatched.

16 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I’m not happy with the customer service…

I’m not happy with the customer service or the problem I have faced. I ordered a double breast pump for my 36 week pregnant partner and the item arrived with the shipping package being ok but the problem was inside. I opened it up for the box being ripped and the stuff inside being open and some parts missing. My partner spoke to a women called carina and her customer service was poor. She accused my partner then said the items delivered and that evri said the parcel was in good condition, yes the out side part was but when I opened the box that’s when it was clear. I asked for a replacement ages ago and this women has decided to give a refund instead to spite us as we wanted a replacement and now the item isn’t on sale anymore and she has done that deliberately. She should of asked what we wanted to do first but no she didn’t, she won’t give us her last name so we can report this higher, she has completely stressed my partner out and if anything happens to my baby or my partner il be sueing lansinoh, I have enough Info to take this higher and all this will be put all over social media. So any supervisor or manager needs to get the replacement sent out to my partner and personally apologise please as she is crying and worrying on what to do now as she has no pump for her nearly born baby. Shambles, despicable and down right rude and wrong

3 de junho de 2024
Avaliação não solicitada
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

Hello Brett,
We are extremely sorry for the upset caused, and this no way intentional. One of our senior managers is currently looking into the issue and will be in touch later today.
Kind Regards,
Lansinoh

Avaliado com 5 de um total de 5 estrelas

I love their products

I love their products. Their nipple cream is so great! The storage bags are definitely the best in the market to storage milk to be frozen. It was my first time using the cold/hot pads. Definitely the win brand

1 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick mistake correction

Initially there was a problem with my Amazon delivery, missing part of the Lansinoh pump set. After finding way to speak to costumer service, they resolved the issue immediately and in two days I had the missing part!

1 de março de 2024
Avaliado com 5 de um total de 5 estrelas

professional sample pack

Received a professional sample pack. Amazing product that is a god send for nursing mums. The niplette has helped a friend who was struggling. Super service and fab products.

22 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I did not receive the parcel,

I did not receive the parcel,

I got an email from Evri saying that delivery was not posibile as no one was at home sending me a black picture,

I have one week since I am at home every day and also got CCTV in place in case they were going to try to deliver I would have know. The name of the driver that apparently tried to deliver is Peter.

I don’t find any email adress or link where I can speak with someone from Evri.

I paid for the product on 31st and did not receive anything so far.

1 de fevereiro de 2024
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

We are sorry to hear there has been an issue with your delivery. Please contact our customer support team directly so we can investigate this with Evri.

Kind Regards,
Lansinoh

Avaliado com 5 de um total de 5 estrelas

Great for Breastfed Babies

We have used these bottles since our little one was born. Just purchasing our second lot which have worked so well and have fully complimented our breastfeeding journey.

8 de janeiro de 2024
Avaliado com 4 de um total de 5 estrelas

Box damaged

Product arrived in great time however due to packaging in envelope insread of box, the actual box of my item ended up damaged. If it turns out I cannot express milk then I was hoping to return the item as I'd not be able to use it however because the box is damaged I do not think I would be reimbursed.

3 de outubro de 2023
Avaliado com 3 de um total de 5 estrelas

Post birth bottle is missing

Post birth bottle is missing. The kit says this bottles is included but I didn’t get it !!!
Are you guys to send me one ? I spent over £70 …

21 de setembro de 2023
Avaliação não solicitada
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

Hello,
We are sorry to hear of an item missing from your kit order.
Please contact our customer service team using the link below, who will organise for the missing item to be shipped out.
https://lansinoh.co.uk/pages/contactus
Best Wishes,
Lansinoh

Avaliado com 1 de um total de 5 estrelas

Parcel never received

Parcel never received. Evri sent a picture of the parcel hanging out from the letterbox but there was nothing there.

4 de setembro de 2023
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

Hello,
We are very sorry to hear the courier hasn't delivered your order. We have investigated this issue and re-issued your order with an alternative courier. Please allow up to 3 working days for your re-delivery.
Kind Regards,
Lansinoh

Avaliado com 5 de um total de 5 estrelas

It's great

It's great! Small samples so mums can use the cream and buy more if loved it and the nipple pump is so useful!

4 de setembro de 2023
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

Thank you so much for your feedback!

Avaliado com 5 de um total de 5 estrelas

Excellent customer service!

I have been impressed with the products anyway, but when I messed up my order and contacted customer services they were super prompt and helpful, sorting my problem straight away!

2 de agosto de 2023
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

Thank you for sharing your experience. We are thrilled to hear such lovely comments about our team :-)

Avaliado com 1 de um total de 5 estrelas

Am missing my order and can not contact…

Am missing my order and can not contact them, not answering phone or contact form

30 de julho de 2023
logotipo da lansinoh.co.uk

Resposta da lansinoh.co.uk

We are sorry to hear of this experience. It seems your query is now resolved, if you need anything further please contact our team. Kind Regards, Lansinok

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