Withdrawal sent to wrong wallet, 3 weeks with no response
I had a very serious issue with LapinoPay.
I requested a withdrawal to my own wallet address, which I clearly provided. However, the funds were sent to a completely different wallet address that does not belong to me.
Since then:
It has been more than 3 weeks
I contacted them multiple times by email and Telegram
I initially received one reply saying the case was under review
After that, no solution and no further responses
This involves real funds and a blockchain transaction, so this is not a minor issue. I have all the evidence:
transaction hash on the blockchain, emails, and Telegram conversations.
Because of this situation and the lack of communication, I have completely lost trust in this service and stopped recommending it to my clients.
I am posting this review to warn others to be very careful. A payment service must handle withdrawals correctly and communicate clearly when something goes wrong — which did not happen in my case.