I use their products for a loooong time, especially their Anthelios face sunscreen. But it’s over. After receiving an email to review this product, I did it and then received an email saying my revie... Ver mais
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Veja o que dizem as avaliações
Really horrible customer service. UPS damaged my package I got multiple contradicting emails and then had phone calls with La Roche Posay to get my money back. Their customer service people are incomp... Ver mais
Can't say anything bad about the brand. These products had been thoroughly tested before being released in the market, and what I cherish most - a big diversity of products for different purposes. Y... Ver mais
Website on iPhone doesn’t work. They trick you to the website by offering 20% off, then charge your visa ( multiple times in my case) without the order ever going through. A website message pops up s... Ver mais
Detalhes da empresa
- Loja de Cosméticos
- também em
- Centro de Saúde e Beleza
- Clínica de Dermatologia
- Fábrica de Cosméticos
- Fornecedor de Produtos de Beleza
- Máquina de venda de produtos de cuidados com a pele
Informação fornecida por fontes externas variadas
Recommended by dermatologists worldwide. Our mission, a better life for sensitive skin. Fragrance-free. Paraben-Free. Discover face moisturizers and washes, acne treatments, anti-aging serums, SPF sunscreen and body lotions with La Roche-Posay Thermal...
Informações de contato
10001, New York, Estados Unidos
- laroche-posay.us
2,0
Ruim
23 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Too Many Cons
Don't buy from La Roche-Posay's official website. Buy it from a brick-and-mortar retail store or other online vendors.
1. Once you place an order, you cannot cancel it - even if you ordered just minutes ago. They force you to ship it back to them first.
2. Order Tracking system is "not currently available." It seems to be broken for months now, and La Roche-Posay hasn't bothered to fix it to improve customers' shopping experience.
3. Sign up for an account before checking out! La Roche-Posay won't tell you how to save money. Members get free shipping after spending over a certain amount. Their website doesn't mention free shipping for having an account until AFTER you place an order, or decided to create one before checking out. Shady business practice.
4. Check out other La Roche-Posay websites for other countries/regions. You'll find that the reviews are just as bad, if not worse, than this one. It highly reflects their business practices.
I've heard great things about their sunscreens, but I regret buying them through this website.
Shopping at a third party website will be much better!
10 de junho de 2021
Avaliação não solicitada
They are horrible
They are horrible. 2 min after my purchase I wanted to cancel it and they did not allow it. I have to receive and send the package back. It took more than 30 days from the date of the delivery for them to process my refund. Luckily, I have returned the package by UPS. I had to call them with the UPS tracking number to be able to receive my refund and when they finally found my package I received a partial refund. Now, they are falsely claiming that one product was not returned. So disappointed, I thought they were a serious brand.
27 de abril de 2021
Avaliação não solicitada
20 days waiting,I placed my order on…
20 days waiting,I placed my order on June 22, i sent 3 mails i have spoken with 3 different people and just don't care, the order have been on the warehouse for more that 10 days. So they day the delay due to Covid 19 is 3-5 days, it is just an excuse ti justified their mess. I wish i have read the review before ordered. Now that i decided to cancel because it has been almost 20 days they said that have to check with the warehouse, I ask about a compensation for the time i have spend making the phone calls, waiting to be answer and writing the email...and they offer me a 15% on my next order. I wont be so stupid to order again from them. DO NOT BUY IT ONLINE. In fact now don't even want to use the product, if the quality is like the service it is not wort. Now i understood why there is not review on the website.
10 de julho de 2020
Avaliação não solicitada
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