lasatlantis.com Avaliações 41

O TrustScore é 2.5 de um total de 5

2,3

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I have been playing for a while, sometimes using my own money and sometimes using bonus funds. Last week, I completed the playthrough requirements for a bonus and ended up with about $700. Whe... Ver mais

Avaliado com 4 de um total de 5 estrelas

I’ve had a positive experience with Las Atlantis Casino overall. It took me a little time at first to figure out the best way to receive my payouts, but once I did, everything has gone smoothly and... Ver mais

Avaliado com 4 de um total de 5 estrelas

I've been gambling online for a few years, and I was surprised to see a few slots I'd never come across before on Las Atlantis' website. I was also a big fan of their live blackjack tables a... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I deposited $50.00 using my credit card and on the same day an unauthorized purchase of $250.00 showed up on my credit card history. Of course my bank is giving me a provisional credit for this disput... Ver mais

A empresa respondeu


Informações de contato

2,3

Ruim

O TrustScore é 2.5 de um total de 5

41 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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Avaliado com 1 de um total de 5 estrelas

Las Atlantic casino online is scam They are really bad

They are really bad! When you won money they don’t want to pay you

28 de março de 2024
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Xiuli,

We regret that your experience with our services has led to dissatisfaction, and we apologize for any inconvenience caused.

After reviewing your records, we noticed that this situation has already been discussed with our Support Team. It appears the main confusion occurred due to wagering requirement attached to the bonus on your account. We feel it’s necessary to emphasize that all bonuses at our casino are subject to the wagering requirements, meaning there’s a certain amount you need to bet through before the winnings could be collected. Detailed information about wagering is available in the General Bonus Terms section of our Terms and Conditions and can also be viewed directly under bonus description in the Cashier. Additionally, our Support Team has provided you with specific information about the wagering for the bonus on your account when you contacted them.

We regret that we were unable to resolve the matter to your satisfaction and that our services did not meet your expectations. Your feedback is extremely important to us as it helps us identify areas for improvement and continue delivering exceptional services.

Avaliado com 1 de um total de 5 estrelas

Stay far away!

To make a long story short, deposited 50.00, and received a 260% welcome bonus and 25 free spins. The bonus had a 30x rollover. Hit a sizable jackpot, then had some luck on the gaming tables. Was about about 3K then ended up just over 1K with my rollover satisfied. My average bet on the tables was around 150.00(playing 3 hands).

Decided to withdraw the funds. Sent them all the required information, even though my deposit was bitcoin. They of course slow rolled verification saying they didn't receive some of it, and the process took about 10 days. Finally received an email yesterday that I was good to go.

This morning I wake up to them rejecting my payout, saying that the max bet on that bonus is 10.00. Of course that is nowhere on the main description of the bonus terms and conditions, it is deep in the annals of the house rules. My response was pretty angry with my main point being, why does the system allow a customer to place over a 10.00 with this bonus? I'm sure I will get no reply.

I just wanted to make sure no one else makes this mistake. Oh well, March Madness is almost here, no real reason to be upset.

4 de março de 2024
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello Dave,

We appreciate you taking the time to share your feedback with us. Please know that we value every customer's opinion, and we are committed to providing the best possible experience for our players.

We find it necessary to emphasize that the all information about special bonus requirements and its peculiarities are mentioned in our Terms and Conditions. We want to clarify that we had no intention of concealing the information about the maximum bet limitation from our customers. This information is publicly available on our website, and we strongly encourage our customers to review it before using our services. Moreover, our Support Team would be always happy to answer your questions and clear any misunderstandings related to bonus conditions.

Furthermore, we want to highlight that you received a call from our Customer Care team, where you have been explained the terms of the bonuses. Additionally, it appears that you also received an email about our special bonus terms, those including the restriction on bets exceeding $10 while using bonuses. Thus, we can confirm that you were fully informed about the terms prior to claiming the bonus with your deposit.

Please do not hesitate to contact our Support Team via the Live Chat/phone line should you need any further help.

Avaliado com 1 de um total de 5 estrelas

Was up 2800$

Was up 2800$. Tried to withdrawal and took 3 weeks of back and forth verification and then funds disappeared. STAY AWAY

15 de março de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello Thomas,

We are sorry to hear that your experience with us was frustrating. We appreciate your feedback, as it gives us an opportunity to improve our services.

In the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution.

We feel it's necessary to emphasize that that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. In case any assistance with Terms interpretation is required, our Support Desk is always happy to help you.

We are sorry to learn about your concerns regarding the disappearance of funds and are eager to investigate this matter. To assist you further, we would kindly ask you to provide us with your username.

Kindly reach out to our Support Desk through Live Chat, phone, or email, and we will do our best to resolve this issue promptly.

Avaliado com 1 de um total de 5 estrelas

account locked for no reason

account locked for no reason then every live chat support ends my livechat, then cnnot never get back into a live chat, what a scam

26 de janeiro de 2024
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello,

Thank you for your feedback.

Please be kindly advised there are several reasons for account deactivation. For example, your account could be locked in case you enter your password wrong few times in a row. Also there could be some other security reasons.

We'd kindly ask you to contact our Support Desk over the phone, in chat or via the email mentioned on website. Our agents will gladly assist you in order to clarify the matter.

Avaliado com 1 de um total de 5 estrelas

terrible casino

terrible casino, I won 750 dollars, my account was blocked under a false pretext. Technical support completely zero!!

27 de novembro de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello,

Thank you for your feedback.

We're sorry to hear that. Please kindly specify the reason for account closure and provide us with your casino username, so we could have a closer look into the matter.

Looking forward to hearing back from you.

Avaliado com 1 de um total de 5 estrelas

Absolutely fraudulent in more ways than one

I deposited $50.00 using my credit card and on the same day an unauthorized purchase of $250.00 showed up on my credit card history. Of course my bank is giving me a provisional credit for this disputed amount but the frauds probably absconded with a free $250.00. In addition I was playing Blackjack and after playing a couple of hours the dealer won approximately 17 out of 20 hands and wiped me out. Don't even dream of playing on their site!

26 de setembro de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Mra,

We regret that your experience with our services led to dissatisfaction. We genuinely appreciate your feedback and take your concerns seriously.

Please rest assured that customer security and privacy is our primary concern; therefore, we apply the latest security technology in order to keep the customer's data and personal details safe. We are surprised to receive such feedback, as we have not experienced any similar issues in the past. Therefore, we are committed to conducting a thorough investigation on our end to address any concerns you may have. We would kindly ask you to contact our Support Desk with more details regarding the matter for further assistance.

We feel it’s necessary to point out that Las Atlantis guarantees fair play, which is ensured by the use of the reputable multiplatform game software, based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at Las Atlantis. We make sure that the software itself, as well as all the games presented on the Website are tested on a regular basis by TST (Technical Systems Testing). Moreover, the software received certification and underwent meticulous examination by a commission before we launched it into the market. Las Atlantis doesn’t control the results of the game, and you can always have full confidence that they are completely random.

We do understand that experiencing losses might be deeply disappointing, however it is important to note that playing at any Casino is totally a matter of luck and chance. Please rest assured that winnings and losses in games of chance are absolutely random and cannot be predetermined before the game round starts.

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat.

Avaliado com 1 de um total de 5 estrelas

I am a pretty experienced gambler

I am a pretty experienced gambler. I live in Las Vegas and play a lot online and in person. This casino is indeed a scam, but also legit. I started with $100 and won about $2500. They make it very hard to verified and dont let you withdraw your winnings in one shot. But I have been patient and every 3 weeks I get $300 so I have gotten back about $900 on my $100 investment. Are they great no, but not horrible either. Still, better casinos exist online that wont play around with your withdrawal winnings.

If they paid people out properly, they would make more money in the long run. More people would come back loose. I think once people get the run around, they take what they can and just move on to a more legit casino. They will run out of customers at some point and people will turn to more legit online operations.

14 de junho de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear David,

Thank you for taking the time to share your feedback with us. We greatly appreciate your insights and suggestions. Rest assured, we are committed to enhancing the experience and will do everything possible to address the areas you've highlighted.

In the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. We feel it's necessary to emphasize that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. However, if you have any further questions or concerns, please don't hesitate to reach out to our Support Desk via the Live Chat, phone, or email. We are here to assist you and ensure clarity on all aspects of our services. Your satisfaction is our priority, and we are dedicated to resolving any concerns to your satisfaction.

Looking forward to hearing back from you.

Avaliado com 1 de um total de 5 estrelas

New update These guys are thieves they…

New update These guys are thieves they wouldn't even pay After over a month of run around through verification department they wouldn't even pay it and It was only $500. Ray Tallman is a liar and yeah I would not even waste your time with this casino they are we Liars and will waste your time and not pay you

26 de abril de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Tim,

We are extremely sorry to hear about your negative experience with our services. We appreciate your feedback and would like to thank you for bringing this matter to our attention.

It's disheartening for us to receive such feedback, especially because we take pride in being a legitimate business that always adheres to our obligations. We believe that being transparent with our clients is one of the key factors of building a trusting relationship, which is why the detailed description of our Validation and Payout process is available on the Terms and Conditions page for your reference.

We genuinely care about the satisfaction of our customers, and we would like to address your concerns promptly. In order for us to better understand the situation and to clear any possible misunderstandings, we would kindly ask you to provide us with more details about your experience. This will allow us to investigate the matter thoroughly and provide you with personalized assistance. Your satisfaction is important to us, and we are committed to resolving this matter to ensure only enjoyable memories with our casino.

Please reach out to us through Support Desk, available 24/7 via the Live Chat, phone, or email.

Avaliado com 1 de um total de 5 estrelas

CASHAPP STALL TACTICS ARE PHISHING…

CASHAPP STALL TACTICS ARE PHISHING TACTICS. DONT USE CASHAPP TO DEPOSIT. THEY WONT RETURN IT VIA CASHAPP AFTER YYOUR VERIFIIE D YOUR INFORMATION SEVERAL TIMES. THIS SITE IS PHISHING. They keep asking for information AND have no intention on paying out.

26 de abril de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Jill,

We sincerely apologize for any inconvenience or dissatisfaction caused by the situation. We understand how frustrating it can be when things don't go as smoothly as expected, and we genuinely appreciate you bringing this matter to our attention.

While your preferred BTC exchange service may not be available for withdrawals at the moment, we do offer a variety of alternative options that may better suit your needs. We would like to draw to your attention that we also offer withdrawals via Credit Card, Bank Wire, as well as Bitcoin withdrawals with other exchange services. Please don't hesitate to reach out to our Support Desk if you would like to received assistance in exploring these alternative methods. Your satisfaction is our top priority, and we would be more than happy to assist you in any way we can.

Looking forward to hearing back from you.

Avaliado com 1 de um total de 5 estrelas

Ray tallman is a liar

These guys are ratarded they give you the runaround about getting paid they'll tell you that you need to get your verification form filled out and then they'll email you asking if that form was correct which then is going to take another 3 days and then they have to verify you again just to be able to cash out and that takes another 3 days plus another day they're flucking slow it's like they sniff glue in that flucking place where they don't know how to do their job or I think they just don't have the money to pay out like them one of the managers down there Ray tallman he's a liar he'll tell you that you'll get paid on a certain time or whatever but then that time will come and go and you still won't have your money they give you such a runaround to get paid and they make you wait and and wait I literally think they're validation department and and payout department or people with down syndrome sniffing glue because they're that incompetent I guarantee you they're too stupid to make their bed in the in the morning after they wake up who needs over a month to validate something and they'll do it like five times meanwhile telling you in the next 3 days in the next 3 days over and over and over again that this whole process is very important this is the only casino that has ever done this I've never been treated like this anywhere else these guys must wipe their face off when they go to wipe their ass cuz the amount of bullshlit that comes out there flucking mouth if noses grew and people lied like Pinocchio well at this casino you'd have the biggest nose group of people ever like that Ray tallman what a piece of work and then he threatens you with more furthermore delaying your payment if you were to write a review negative about your experience with them can you believe that I have screenshots and proof that he has said this I'm going to write reviews about this casino all day until they pay me every day weekdays and weekends I will not stop posting horrible reviews about this casino until I have been paid it's going over a month now and I'm still getting the runaround from this place I will single-handedly ruin this casino with reviews if I must

17 de março de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear John,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any dissatisfaction you’ve experienced with our services.

Please note that in the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution. We feel it's necessary to emphasize that that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. However, we understand that sometimes details might be unclear. If you have any questions or need further clarification, our Support Team would be happy to assist you.

As detailed in our Terms and Conditions, approval of submitted documents takes from 2 (two) to 3 (three) business days. However, if all necessary documents were not submitted at once, the casino might request them and subsequently require additional time to process them. We would be happy to look into the matter more closely to address your concerns and see how we can accommodate you.

Your satisfaction is important to us, and we appreciate your patience and understanding. Please do not hesitate to contact our Support Desk via Live Chat, phone, or email if you require any further assistance.

Avaliado com 1 de um total de 5 estrelas

These guys are pieces of shlit liars

These guys are pieces of shlit they've been giving my girlfriend the runaround for over a month to cash out her money they say validation takes 3 days but then they want you to confirm your Bitcoin address to cash out and they send you an email and then when you reply to the email it takes them another 3 days to be able to cash out so that's more like six days actually instead of three but they're liars they've literally been not letting her cash out for over a month they're flucking pieces of slit fluck this casino I would not use this place at all especially if you want to be able to cash out right away and it's not like it's thousands of dollars it's like $400 and they're acting like they don't have the money to even pay it phucking POS I'm going to tell everybody on every casino review site about this and I'm going to make a Reddit post I should get all the screenshots and emails from her so you can see it yourself it's flucking bullslhit fluck this site. They even threatened her with further delays of cashing her out if she was going to leave a nasty review about them that's flucking blackmail so I decided to leave the review for her because it doesn't go against any of the terms and conditions if I do it ha. Stupid flucks you guys are pieces of slhit I hope nobody uses this casino

23 de março de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Jake,

Thank you for bringing this matter to our attention. We are truly sorry to hear about your experience and would like to extend our sincerest apologies.

In order to fully understand what went wrong and to make sure we address your concerns appropriately, we would kindly ask the individual who experienced this issue to provide us with more details. A first-hand account will help us investigate the situation thoroughly and ensure that such incidents do not happen in the future.

Please have them contact us directly through Support Desk available via the Live Chat, phone, or email. We are committed to resolving this matter and improving our services based on your feedback.

Thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

Slow slow payout

Slow slow payout, 8 days now waiting around for validation department to validate me so I can withdraw funds. They took my instant Bitcoin deposits no problem. Withdrawal is a nightmare although I've verified my info by phone and sent documents with photo ID. There are many better casinos to gamble in that payout without all this waiting. I would not recommend. I will update this upon my withdrawal to keep my review as straight foreward as possible. 12 Days into it now and still no payout. Sent me an email stating all I needed to do was verify my Bitcoin address and I was all set. Still nothing. I will update my review IF I'm ever paid.

26 de março de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Don,

Thank you for taking the time to share your feedback with us. We greatly appreciate your input and want to assure you that we take it very seriously.

Please note that in the interest of secure gaming and safe payout validation, customers are required to send in a set of documents that are listed on our website. That is a pretty standard procedure for the industry, that allows us to eliminate the possibility of any errors upon winnings distribution.

We feel it's necessary to emphasize that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. In case any assistance with Terms interpretation is required, our Support Desk is always happy to help you. Please note that validation typically takes about 1-3 business days, provided that all required documents were submitted at once. Otherwise, the Casino might require additional time to process them.

We would be happy to look into the matter from a more personalized perspective. Therefore, we kindly ask you to provide us with your username so we can check what possible improvements in service we can offer you.

Please reach out to our Support Desk via Live Chat, phone, or email for further assistance or for help with any other questions you might have.

Avaliado com 1 de um total de 5 estrelas

Las Atlantis took two weeks to verify…

Las Atlantis took two weeks to verify my account. Every time you email them it takes 3 days for response. I had a $2500 cashout which takes 4-5 days just for approval, and then an additional 10 days to go to your bank account. They decided to send $500 dollars because of my tier ranking allegedly, and wanted me to go through the 15 day payout process again to cash out more. Don’t be fooled by all of the incentives and bonuses they give, it is only a way to keep you engaged as they know you will spend the money you won due to the unacceptable payout periods it’s what they bank on.

4 de janeiro de 2023
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Bill,

Thank you for taking the time to share your feedback with us. We are genuinely sorry for any inconvenience you have experienced.

We understand that the initial validation procedure may seem overwhelming. However, this process is essential and helps us ensure that there are no inconveniences or delays in the future. Once the validation is complete, your payouts will be faster and easier. We feel it's necessary to emphasize that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. In case any assistance with Terms interpretation is required, our Support Desk is always happy to help you.

To help us address your concerns more effectively, we would ask you to provide us with more details about the issues you’ve encountered. This will enable us to offer you personalized assistance and improve our services.

We are here to help make your experience better. Please reach out to our Support Desk via Live Chat, phone, or email for further assistance or for help with any other questions you might have.

Avaliado com 1 de um total de 5 estrelas

Rigged

This casino is completely rigged. I played roulette many many times. And each time you bet on red the ball will end on black. Bet on black the ball will land on red. Bit on even it will land on off. There is no way that you can win. Be warned

Same with blackjack. Never seen so many 14s and 15s in my life. When the deal has an ace 100% of the time it is blackjack

15 de dezembro de 2022
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear John,

Thank you for taking the time to express your concerns. We are sorry to hear that we were not able to meet your expectations and for any inconvenience it may have caused.

At Las Atlantis Casino, we pride ourselves on offering a fair and transparent gaming experience. We feel it’s necessary to point out that Las Atlantis guarantees fair play, which is ensured by the use of the reputable multiplatform game software, based on the modern RNG (Random Number Generator) technology. This technology provides truly random and unbiased results in all of the games presented at Las Atlantis. We make sure that the software itself, as well as all the games presented on the Website are tested on a regular basis by TST (Technical Systems Testing). Moreover, the software received certification and underwent meticulous examination by a commission before we launched it into the market. Las Atlantis doesn’t control the results of the game, and you can always have full confidence that they are completely random.

As with all games of chance, winning or losing is entirely dependent on luck. We acknowledge that outcomes may not always meet your expectations, but please rest assured that it is purely coincidental.

We value your feedback and would be happy to explore ways to improve your experience with us.

Please feel free to contact our Support Desk via the Live Chat, phone, or email, and we'll be more than happy to assist you further.

Avaliado com 1 de um total de 5 estrelas

It is a scam

It is a scam. I made a $50 deposit and played using their supposed new member “free” money. They refused to refund my $50 deposit saying that once I played I forfeited my deposit. An expensive lesson on my end.

15 de maio de 2022
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Sharon,

Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you’ve experienced while using our services.

We would like to point out that our special no deposit free offer is designed specifically for new customers who have not yet made any deposits with our website, as part of a trial to experience our games. Unfortunately, since a purchase was made, this particular offer could not be applied. However, we would always be happy to explore other special offers that would suit your taste. Our friendly Support Team is available 24/7 via the Live Chat, phone, or email to assist you with that.

We also feel it’s necessary to emphasize that as per our Terms and Conditions, all transactions made to the customer's casino account are considered irreversible by default. Moreover, the funds paid were used on our services that have been fully utilized. Since you have fully used our services, we are unable to process a refund. We strive to be transparent with our policies to ensure all customers are well-informed before making a purchase.

Please rest assured that your satisfaction is very important to us. To ensure your positive experience with our Casino, we would be open to finding alternative solutions that might better suit your needs.

Please reach out to our Support Desk, and we will do our best to find a resolution that works for you.

Avaliado com 1 de um total de 5 estrelas

They will not pay me my 250.00

They will not pay me my 250.00
Ongoing banking issue with them for over 30 days
Stay far away
They will not pay
If it's 600 they split into 2 300.00 payments and if you get paid it's very very rare

7 de maio de 2022
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Dear Stephen,

Thank you for your feedback. We apologize for not meeting your expectations and for any inconvenience it may have caused.

We are genuinely surprised to hear about your experience, as we pride ourselves on being a casino that consistently fulfills our promises to our customers.

To better understand the issue and provide you with personalized assistance, we kindly ask you to share more details about your experience. Your input is invaluable to us, and we are committed to resolving any concerns you may have.

Please contact our Support Desk available via the Live Chat, phone, or email to received further assistance. We look forward to hearing from you and providing you with a better experience.

Avaliado com 4 de um total de 5 estrelas

Great, but wish they had a sportsbook

I've been gambling online for a few years, and I was surprised to see a few slots I'd never come across before on Las Atlantis' website.

I was also a big fan of their live blackjack tables and roulette wheels, although I wish they'd roll out live poker games more quickly.

All in all, if you're a slot junkie like I am and you're looking for some addictive crypto titles, you'll enjoy their library.

I ended up hitting for $5k on one of Las Atlantis' free spin bonuses and had my extra Bitcoin back within a day.

I still wish they offered a few sports betting options, but I guess not every online casino can achieve perfection.

25 de abril de 2022
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello,

Thank you so much for your kind feedback! We’re happy to hear that you had a positive experience with our services.

We are excited to let you know that we have recently went through a major update, with numerous exciting new games released. We invite you to return to Las Atlantis Casino and explore our refreshed website. With our expanded game collection, we're confident you'll find something to suit your preferences. Don't hesitate to reach out to our Support Desk via Live Chat or phone for assistance in selecting the best games for you.

Thank you once again for your support. We look forward to welcoming you back soon!

Avaliado com 1 de um total de 5 estrelas

STAY FAR AWAY

STAY FAR AWAY! This site will allow you to make a deposit. Once you try to play most of the games will not work. When you contact customer service they will make every excuse in the book blaming your devices for the site not working and when you prove it is their site then will try to get you to site up for a different sit and will not allow you to withdraw your money . So basically they just steal your money. BEWARE!!!

3 de dezembro de 2021
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello,

Thank you for bringing this matter to our attention. We apologize for any inconvenience you’ve experienced with accessing our website.

To better assist you further, we kindly ask you to provide us with more details about the problem you’re encountered. More specific information would be extremely helpful in determining the root of the issue.

Rest assured, we are a legitimate business that prioritizes customer satisfaction above all else. Your experience is important to us, and we are committed to resolving this matter to your benefit.

Thank you for your patience and understanding. Please contact our Support Desk via the Live Chat, phone, or email for further assistance.

Avaliado com 2 de um total de 5 estrelas

Slow payout process

Slow payout process! Day 4 today still waiting... use casino extreme it’s in my Bitcoin within an hour of requesting!

23 de agosto de 2021
Avaliação não solicitada
logotipo da lasatlantis.com

Resposta de lasatlantis.com

Hello,

Thank you for your feedback.

We feel it's necessary to emphasize that that the detailed description of our Validation and Payout process is available on the Terms and Conditions page of our website. In case any assistance with Terms interpretation is required, our Support Desk is always happy to help you. Please note that depending on the preferred payout method, the payout approval time varies from one to five business days. If you wish to receive faster payouts, we would recommend using BTC payment option. You'll receive the funds almost instantly to your BTC wallet, making it the fastest and most convenient method.

We would be happy to look into the matter from a more personalized perspective. Therefore, we kindly ask you to provide us with your username so we can check what possible improvements in service we can offer you.

Please reach out to our Support Desk via Live Chat, phone, or email for further assistance or for help with any other questions you might have.

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12 de dezembro de 2020
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Resposta de lasatlantis.com

Dear Lado,

Thank you for sharing your positive experience with us!

We truly appreciate your feedback and are delighted to hear that you had a great experience.

We would be thrilled to welcome you back anytime.

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