I would give zero stars if possible. Ordered furniture, it didnt arrive, message from DPD saying it was delayed and then tracking showed items as returned to depot before any delivery was attempted.... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
I would give zero stars if possible. Ordered furniture, it didnt arrive, message from DPD saying it was delayed and then tracking showed items as returned to depot before any delivery was attempted.... Ver mais
A empresa respondeu
Very fast delivery. Items came flat packed. Most items weren't numbered, but fairly easy to figure out. Took about 2 hours to put together. Excellent quality, proper pine wooden cabinet and looks fabu... Ver mais
Once it was established that my radiator cover was missing,I was asked if I still wanted it. Having said I did,which was on a Tuesday it was delivered on the Friday of the same week. Anniesa was very... Ver mais
Love the desk so much, looks amazing and so big and lots of space in drawers and shelves. Unfortunately there were some chipping when assembling it, so need to be cautious. Assembling it was so simpl... Ver mais
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Respondeu a 65% das avaliações negativas
Normalmente responde dentro de 1 semana
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Very good service and very thourough. All issues were sorted promptly and cliche has kept in regular contact insuring issues have been resolved and confirming that she will be back in contact once item i am waiting on is ready for dispatch.
Quick delivery, always good quality, great furniture
Got the burgundy ottoman bed and I’m obsessed , easy to assemble , just needs 2 people , but sturdy and comfortable with loads of storage!
Quality as expected delivery very fast was updated with emails until delivery will shop again
Item arrived within delivery time frame to Ireland. Was packaged well and as advertised.
Would recommend.
Product was better than expected. Looks great
Terrible and not stable and after putting it the way it is designed it damaged the wall
Totally not recommended complained from the first day and asked for return and they offered nothing but 15€ and increased it to 30 for a 130€ not stable cabinet
Very pleasant and efficient experience with Laeeq today. Thank you
Looks stylish and fits perfectly. The white finish is clean and modern and really improves the room. The self-assembly took a bit of time, but the instructions were clear and once completed it feels sturdy. Delivery time was exactly as stated and customer service was excellent. Would highly recommend.
Order ID #IRE41107
Really good quality and easy to assemble
Excellent service, lovely piece of furniture and easy to assemble
Item as described, easy to assemble, looks nice and good value for money, appreciated the follow up call
Team member Laeeq was friendly, prompt and professional. Credit to the company
I got the 6 seater table and chairs..very easy to assemble and looks great!
Great communication, fast delivery, good quality items
Company uncontainable. Phone number incorrect on contact us. Parcel did not arrive tracking says sent back to company on DPD tracking. Out of pocket no tv unit and no way to contact anyone
Had an issue with a delivery but Ashley was looking after that from day one, keeping me in the loop with emails and phone calls, which is great to have that kind of customer service. It definitely gives confident to us as customers.
We made a huge mistake ordering a mirror from Laura James. The first delivery never arrived, with no clear explanation. When the replacement finally did arrive, the mirror was completely smashed into pieces.
The packaging had no “fragile” labels or any indication that it contained a mirror. The box was full of shattered glass and could not be opened safely.
Laura James then refused to collect the broken item, saying it would be too expensive for them. This left us with a large box of broken glass in our home, which posed a safety risk and no guidance on safe disposal.
Overall, extremely poor service and a very disappointing experience. We would never order from them again.

Resposta da Laurajamesfurniture
I recently purchased two bedside tables but decided to return them as they were not satisfactory. I was told that I had to send the parcels to their UK address at my own expense. I returned them using DPD, which cost me additional money. I have now received a message from DPD saying that the parcels are being returned to me because Laura James did not pay the customs duty, despite multiple reminders. They are no longer responding to my emails, and I don’t understand why their customer service is so poor.

Resposta da Laurajamesfurniture
Bought a very beautiful adjustable radiator cover from Laura James. Really happy with the purchase. The Iliana Extendable Radiator Cover is quite stylish and good quality. Assembly was easy and instructions were clear. Delivery was on time. Nice experience! Order# IRE39910
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