Lavechic Avaliações 

Resposta da Lavechic

7 de mai. de 2026

Dear customer, we are very sorry for the terrible shopping experience you had and we fully understand your anxiety. Regarding your feedback about not receiving your package after placing the order and the abnormal account deduction preventing you from logging in, in order to help you verify the logistics status and troubleshoot the account issue as quickly as possible, please send your order number and a screenshot of your payment receipt to our customer service email: info@lavechic.com.

We will contact you within 24 hours of receiving your email to assist you in locating your package and resolving your account login problem. We sincerely apologize for any inconvenience caused and look forward to your email!

Resposta da Lavechic

7 de mai. de 2026

Dear customer, we sincerely apologize that this purchase did not meet your expectations, and we fully understand your concerns regarding quality and return shipping costs. Regarding the quality issue you reported and the €34 return shipping dispute, we need to further verify and compare the specific circumstances. To better understand your needs and handle the matter appropriately, we kindly request that you send photos of the product and your order number directly to our customer service email: info@lavechic.com. Our after-sales specialist will contact you within 24 hours of receiving your email. We will not only thoroughly investigate the quality issue but also provide you with the most suitable solution based on your specific situation. Thank you for your feedback and supervision!

Resposta da Lavechic

7 de mai. de 2026

Dear customer, we sincerely apologize for the unpleasant shopping experience! We value your feedback and have immediately verified your order details.

To help you troubleshoot and resolve the issue more quickly and accurately, we kindly request that you send your order number and relevant information to our customer service email: info@lavechic.com. We will respond and resolve your issue within 24 hours of receiving your email.

Thank you for your patience and feedback. We will continue to improve our service quality and look forward to providing you with a better experience!

Resposta da Lavechic

7 de mai. de 2026

Dear customer, we are deeply sorry for your unpleasant shopping experience! We fully understand your disappointment and dissatisfaction, as this is certainly not the brand image we want to convey.

Regarding your feedback about the dress lacking a tag, its poor fit, and your questions about the product, we take this very seriously and hope to communicate with you further regarding the details. If convenient, please send photos of the dress (including tag details) and a screenshot of your order to our customer service email: info@lavechic.com. We will arrange for an after-sales specialist to investigate as soon as possible.

Our after-sales team will provide you with a detailed and professional response within 24 hours, offering a targeted solution (such as returns, exchanges, or compensation). We also note that you mentioned your shopping experience with SHEIN. Each brand has different positioning, supply chain, and quality control standards. We respect your personal experience, but we also hope to have the opportunity to demonstrate our dedication to quality and service.

Thank you for your feedback; it is crucial to our growth. We look forward to proving the brand's value through our actions and hope to regain your trust!

Resposta da Lavechic

7 de mai. de 2026

Dear customer, we are very sorry that this purchase did not meet your expectations, and we fully understand your disappointment. Regarding your feedback on the price and fabric quality, as this involves specific order details, we need to further verify and compare the information. To gain a more objective and accurate understanding of the situation and resolve the issue properly, we sincerely invite you to send your order number and a photo of the item directly to our customer service email: info@lavechic.com. Our after-sales specialist will contact you within 24 hours of receiving your email and provide a satisfactory solution. Thank you for your feedback and supervision!

Resposta da Lavechic

7 de mai. de 2026

Dear customer, we are deeply sorry to see your review and sincerely apologize for the poor experience and inconvenience this shopping trip caused you.

Regarding your feedback on the return policy dispute and the serious anomaly of "receiving goods without ordering," due to the involvement of specific backend order data verification, we cannot currently make an accurate determination directly from the comments section. To clarify the facts as quickly as possible and provide you with a satisfactory explanation, please send relevant order screenshots and photos of the received goods to our customer service email: info@lavechic.com.

Our after-sales manager will urgently verify the situation within 24 hours. Regardless of the specific circumstances, we will handle your case responsibly and properly. We apologize again and thank you for your feedback!

Resposta da Lavechic

30 de abr. de 2026

Dear customer, thank you so much for your 5-star review and for your positive feedback on our sizing advice, fabric quality, and customer service! We are delighted that your choice of one size up provides a comfortable fit. Our design does indeed allow for ample room in the cut, allowing you greater freedom of movement. Your satisfaction is our motivation, and we look forward to serving you again. Wishing you a happy life!

Resposta da Lavechic

30 de abr. de 2026

Dear customer, we are very sorry for the unpleasant experience! We have recorded your feedback regarding the "incorrect return address causing package delay" issue and are urgently investigating it. To help you resolve this issue more efficiently, please contact our customer service email. We will arrange the most suitable solution for you based on your specific situation. We apologize again and thank you for your patience and feedback!

Resposta da Lavechic

29 de abr. de 2026

Dear Customer,

Thank you so much for taking the time to leave us a message. We sincerely apologize for the unpleasant experience caused by the significant discrepancy between the product size and the advertised description. Your feedback motivates us to improve, and we will definitely listen carefully and make improvements.

To make up for your unsatisfactory shopping experience, we hope to provide you with a solution. If it is convenient for you, please feel free to contact our customer service at any time. We will arrange the most suitable solution for you based on your specific situation.

Once again, we sincerely apologize for the inconvenience caused and hope you can give us another chance to improve.

Resposta da Lavechic

29 de abr. de 2026

Dear Customer,

Thank you very much for your feedback. We sincerely apologize for the quality issues and the discrepancy between the product and your expectations.

Every item we ship undergoes basic quality control, but it's clear that this time we failed to meet your expectations and let you down. Regarding the difference between the photos and the actual product, we will also reflect on our display methods.

We value your shopping experience highly. Please contact us through customer service, and we will assign a dedicated person to follow up and resolve this issue for you, hoping to make up for this regret.

Thank you for your feedback; it motivates us to improve.

Resposta da Lavechic

28 de abr. de 2026

Dear Customer,

We take your message very seriously. We understand that encountering a situation where "return shipping costs are almost equal to the value of the goods" when shopping internationally can indeed feel "impractical" and frustrating.

This is because cross-border returns involve double customs duties and high international shipping costs. While this is industry standard, we acknowledge that it does add a burden to our customers, and we apologize for that.

If you would like, please contact us via customer service at info@avechic.com, and we can explore whether there are more flexible solutions.

Thank you again for your feedback; it helps us do better.

Resposta da Lavechic

29 de abr. de 2026

Dear Customer,

We are very sorry for the unpleasant shopping experience you had, and thank you for promptly reporting these issues to us.

We are deeply sorry for the lack of a reply to your email. This was entirely due to a delay in our customer service response mechanism, and was not an intentional neglect of your request. We have already conducted internal accountability and improvement work with the relevant teams to ensure that every customer request is handled promptly in the future.

Regarding your feedback on the product not matching the pictures, quality, and sizing issues, we fully understand your anger. We value your shopping experience very much. Please contact us through customer service channels, and we will immediately arrange for a dedicated person to follow up and resolve your issue, hoping to do our best to make up for this regret.

We sincerely apologize again for our oversight and the inconvenience caused, and thank you for your criticism, which will motivate us to thoroughly improve.

Resposta da Lavechic

21 de abr. de 2026

Hello—we sincerely apologize for subjecting you to such a poor shopping experience! We are deeply regretful to learn that the item you received deviated so significantly from its description—with issues regarding the fabric, cut, and style—and that you encountered difficulties with the return process. Please provide your order number so that we may immediately assign a dedicated specialist to assist you and resolve this matter as quickly as possible. Additionally, we will conduct a thorough internal review of our quality control and after-sales procedures to prevent such errors from recurring. Your trust is of paramount importance to us; we hope you will grant us the opportunity to communicate further so that we may do our utmost to make amends and provide you with a satisfactory resolution.

Resposta da Lavechic

21 de abr. de 2026

We sincerely apologize for the poor shopping experience you encountered. We have taken your feedback—regarding the discrepancy between the received item and your order, the poor quality of the product, and the lack of a response—very seriously and have launched an urgent internal investigation. If the item was indeed shipped incorrectly or found to be defective, we will immediately arrange for a free replacement, an exchange, or a full refund. Furthermore, we are optimizing our quality control and shipping procedures to prevent such errors from recurring. Regarding the delay in communication, we have overhauled our customer service response protocols to ensure that all future inquiries are addressed promptly. Please feel free to contact us directly via email to explain the situation; we will prioritize your case and strive to fully compensate you for any losses incurred. We humbly ask for the opportunity to improve our service and hope to receive your understanding and further feedback.

Resposta da Lavechic

Atualizado em 21 de abr. de 2026

Hello. We sincerely apologize for the negative experience you have encountered—particularly regarding the discrepancy between the product and its description, as well as issues concerning shipping addresses and after-sales communication. We take full responsibility for these matters and will not attempt to shirk our duty. Please provide your order number so that we may immediately assign a dedicated specialist to assist you. We will conduct a comprehensive review of all relevant issues—including shipping errors, discrepancies in fabric or color, the validity of the return address, and the handling of your PayPal dispute—and resolve them strictly in accordance with platform regulations (including issuing compliant refunds, arranging reshipments, or providing compensation). Furthermore, we are committed to optimizing our quality control and after-sales procedures to prevent such errors from recurring. Your feedback serves as the driving force behind our improvement; we earnestly hope you will grant us the opportunity to communicate further, and we assure you that we will do everything in our power to make amends.

Resposta da Lavechic

21 de abr. de 2026

Hello! We sincerely apologize for any inconvenience this may have caused. To expedite the verification of the specific details and assist you with your after-sales request, could you please provide your order number? We will assign a dedicated specialist to contact you directly and resolve this issue as quickly as possible. We look forward to your reply, and thank you for your cooperation!

Resposta da Lavechic

17 de abr. de 2026

We are deeply sorry that your recent shopping experience left you disappointed; we feel a profound sense of self-reproach upon seeing your feedback that the "quality did not match the price." We have already initiated a re-inspection of the entire product batch in question and are taking steps to further strengthen our quality control measures and the accuracy of our product descriptions. To make amends for this experience, we kindly ask that you contact our customer service team; based on your feedback, we will provide a personalized resolution tailored to your needs. Thank you for taking the time to point out these issues—your feedback is our greatest motivation for continuous improvement. We sincerely hope to have the opportunity to regain your trust through better service in the future.

Resposta da Lavechic

17 de abr. de 2026

We sincerely apologize for the prolonged five-month wait you have endured. This complete lack of communication regarding your after-sales inquiry is absolutely unacceptable, and we accept full, unreserved responsibility for it. Please contact us via our customer service email at info@lavecchic.com; we will immediately assign a dedicated specialist to handle your refund request without delay or evasion. Furthermore, to compensate you for the time and money you have wasted, we will provide you with additional compensation, regardless of the final outcome of your refund processing. We are currently conducting a thorough internal investigation to identify the root cause of this communication failure and are taking decisive measures to ensure that such incidents never occur again. We earnestly ask that you grant us this opportunity to make amends, and we look forward to personally resolving this issue for you.

Resposta da Lavechic

17 de abr. de 2026

We are deeply sorry that you had such a poor shopping experience; we feel truly remorseful upon learning of the difficulties you encountered with the return process. Regarding the issues concerning the return address and associated costs, we will immediately streamline our after-sales procedures to ensure that future customers can handle returns with greater ease. As for your specific case, please feel free to send a private message to our customer service team; we will take your feedback into account and provide a personalized resolution plan just for you. Concurrently, we will conduct a thorough review of the workmanship and sizing of this batch of skirts to strengthen our quality control measures. Your constructive criticism serves as the driving force behind our improvement, and we are committed to exercising even stricter oversight regarding both product quality and after-sales service. We sincerely hope to have the opportunity to regain your trust and satisfaction.

Resposta da Lavechic

15 de abr. de 2026

Dear Customer, we sincerely apologize that your recent shopping experience left you disappointed. We have taken the quality issues and shipping fee dispute you mentioned very seriously. Please provide your order number, and we will arrange for a dedicated customer service representative to contact you as soon as possible to verify the details and offer a satisfactory resolution. We appreciate your feedback and look forward to providing you with a much better experience in the future.