LawnGuru Avaliações 118

I have to start off with... I wish I read all the negative reviews before I tried to hire this company. I tried to hire them for the snow storm we had here in southern Maryland. Maria Chicas accepted the job and never showed up. I reached out to Maria and she never answered my two messages. I then reached out to the company twice to ask what is the next step and they never responded either time. Now the snow turned to ice and I cant get anyone here to remove the snow. I am literally trapped in my home now. The CEO of this company should be reading these reviews. If you ask me I dont think they care! Shame on you LawnGuru. I wish I could give this comany Zero stars. Horrible.

Service Provider no show. Called and text him with no response. Called company they said they would reach out to other providers in the area. No one ever came to plow driveway. Left me stuck in my house for a day. Neighbor finally plowed me out thank goodness or I would still be there! I cancelled immediately. Will never use them again.

Booked their Auto Plow service for my elderly parents, first snow fall hit and they ghosted. There was no communication, didn't tell me no one was coming, just didn't show up. I canceled my service.

Similar to other's experience. Connected me with two service providers - both ghosted me. Gave up and found provider on my own.

This is the worst service provider ever. I signed up for auto plow to service my property whenever it snows. We have had seven events of snow this season and a shoveler only came one time. Do not sign up for this app or service they are unreliable. They claim they have experts who monitor snow but they obviously don’t. Find another provider because you will be highly disappointed.

Lawn Guru seemed like a good idea, but I should have done better research. The company is simply a shell run by bots that does not deliver on the services promised. I am stuck with an icy, snowy drive because I relied on them. Do not use Lawn Guru

I was not told the service would take a 24 hour window until after booking and paying. The 24 hour (self imposed) window passed - was able to get another service to do the work. Now, well after the 36 hour point, they let me know someone is planning to come and do the work. there is no "real time tracking" of the service as stated; "john" was on his way from 4PM Sunday and this is now Tuesday morning!

Service was great until it wasn't. I am physically disabled and depend upon a snow removal service to clear/plow my driveway. Never was a problem until last night and all of a sudden I am without service. There is no way/no one to contact at LawnGuru so I am stuck. I didn't realize how bad their reviews are until I checked them out. I am looking for a new service now, LawnGuru is a HORRIBLE company.

wasted a week and never got the job done.

Novalsols truly turned things around for me. When I was repeatedly denied access to my trading wallet and inexplicably asked to pay a ‘security fee’—all while months went by with no resolution—they became my only saving grace. They stepped in, handled everything swiftly and professionally, and helped me recover most of the funds I’d lost. I couldn’t be more grateful.

Never even accepted a quote, and suddenly a guy was on his way saying I'd accepted it yesterday. I cancel, and get charged $5. Then suddenly the whole site is inaccessible.

Terrible service. An entire week no provider. Providers are incredibly unresponsive. Had two jobs one cancelled randomly, the other never responded if they were going to come or not.

LawnGuru is most Unreliable, not trust worthy, most unprofessional. They take orders and assign the Pro for doing the job. Nobody visit for doing the job. On contacting customer support. There is no responce. I will strongly suggest NOT to trust LawnGuru App for any service. They just can not deliver. It's not worth anything. It's absolutely useless App.

The idea of this company is great, but the vendors who are expected to actually do the work are horrible. They emailed me stating that the landscaper would come on a certain day. I thought their landscaper didn’t show up, but they insisted that he did, and charged me accordingly. I showed them pictures of my overgrown lawn. They said I was complaining three days after the cut, and their window for complaints was only for two days. They refused to have someone else come back to do my lawn. They offered me a small credit if I would stay with their company. I wish I would’ve read other reviews before I hired them. I never would’ve signed them on for the work.

These guys, all they do is steal your money, with not getting the entire job done and later not taking the responsibility of any issues if arise later. Don't fall for the reviews on their website since i think they are all made up. They will talk about the policies if you bring up any issue and will not provide any support or feel accountable than to just ignore you. Don't go with LawnGuru!!

I contracted this company to do my front lawn. The first mow was in the front, but not entire lawn and he left a patch by the mailbox. The second mow was done in the back which was not what I contracted. Horrible customer service and no resolution. Definitely avoid.

I would do negative stars if possible. Very costly, I paid extra for rush service and no one showed up and no information was given to me. I had to reach out just to find out they aren’t even a lawn company. They just subcontract to whoever. I cancelled the services.

Booked my service and provider accepted. Never showed up and no response. Really stupid business model. Just find someone local to handle your lawn

Despite knowing we have dogs, and a sign on the gate, and being asked to make sure the gate is closed, the provider left the gate unlocked, and I found my dog in ditch about two miles away, she’s now in her second day in the vet hospital

She’ll live, but will Lawn Guru cover the $4000 vet bill?

We regret using this company. They were told to use a specific gate to enter the back yard, but it wasn't wide enough for their equipment, so they BROKE the fence to get the mower in and then only mowed the center of the yard...