Lawn Mower Parts Online UK Avaliações 62

Resposta da Lawn Mower Parts Online UK

Há 4 dias

We are sorry to hear you feel this way.

I can see that our warehouse had previously emailed you regarding a delay with this order due to a stock issue. We also responded to your email from Wednesday afternoon within our advised 48 working hour communication turnaround.

Our phone lines are currently extremely busy due to the seasonal demand we are experiencing, however we certainly are not ignoring customer communications.

We completely understand the frustration caused by delays and apologise for the inconvenience this may have caused.

Resposta da Lawn Mower Parts Online UK

1 de mai. de 2026

We’re sorry to read your review and that you’ve been unhappy with your experience.

To clarify, the part supplied was a brand new genuine Husqvarna component. The queries raised in your emails related to diagnosing faults with the machine itself rather than an issue with the part supplied. Unfortunately, we’re not in a position to remotely diagnose or troubleshoot individual machines, as there can be a number of underlying causes beyond the part fitted.

We can also confirm that we had responded to your enquiry prior to this review being left, and as you’ve noted, we followed up again shortly afterwards. At this time of year we are handling a very high volume of enquiries, particularly from customers needing help diagnosing machines, which has led to delays, and for that we do apologise. We are currently bringing in and training additional staff to help improve response times.

As already advised, you’re welcome to return the item for a full refund, which will be processed promptly once it’s received back with us.

Resposta da Lawn Mower Parts Online UK

27 de abr. de 2026

Hi Mr Marren,

Thank you for your feedback.

We can confirm that your order was fully refunded last week. If you have not seen this yet, we would recommend checking with your payment provider as it may take a few days to show depending on their processing times.

We also need to point out that this matter was unfortunately made more difficult to resolve, as the return correspondence and details were not consistently sent directly to us. Some of the emails appear to have been sent back to yourself rather than to our support team, which meant we did not receive the information needed to process things as quickly as we would have liked.

We completely understand your frustration and apologise for the inconvenience caused However, we do feel it’s important to clarify that the refund has been completed and that we were working with limited communication on this case.

If there is anything further you need, please do let us know and we will be happy to assist.

Resposta da Lawn Mower Parts Online UK

5 de mar. de 2026

Thank you for your feedback. We’re sorry to hear you felt this way.

We spoke with you yesterday morning regarding your enquiry and received your email later in the evening outside of our normal business hours. We have since spoken again today and were pleased to assist you with placing your order.

As a small team we do occasionally experience high call volumes during busy periods, but we always aim to respond as quickly as possible.

If there is anything further we can assist with, please let us know.

Resposta da Lawn Mower Parts Online UK

14 de set. de 2025

We’re sorry to read your review and to hear you feel the wrong part has been sent. We are always happy to help if an order is incorrect, but we do kindly ask for the chance to resolve it before a 1-star review is left.

As a small, family-run business we are closed at 6pm on Saturdays, so seeing a negative review appear on Sunday morning before we’d had any opportunity to respond is disappointing. We always want to support our customers and will do everything we can to put things right if a mistake has been made.

We have responded to your email sent at 6pm last night and will assist you.

We’re here to help and want to make sure you’re looked after properly.

Resposta da Lawn Mower Parts Online UK

31 de jul. de 2025

We’re really sorry for the frustration and inconvenience caused by your recent experience with us.

To clarify, one of the items you ordered was unfortunately not in stock. We did issue a refund as soon as this was requested. However, because a PayPal case was opened before the refund could process, PayPal's system automatically places the transaction on hold while they conduct their investigation. This prevents us from issuing the refund directly and typically adds a minimum delay of 48 hours (or more), which is unfortunately outside of our control.

We completely understand how frustrating that delay can be, especially after being initially told the item would only be a short wait. Our communication should have been clearer, and we apologise for the confusion caused.

We're always aiming to improve, and we're genuinely sorry that this experience fell short. If you’d like to discuss anything further or give us the chance to make things right in future, you’re welcome to contact us directly.

Resposta da Lawn Mower Parts Online UK

31 de jul. de 2025

We’re sorry to hear about your frustration and the impression this experience has left you with.

We’ve looked into what we believe is your order based on the limited details provided, and from what we can see, your order was delivered within our standard delivery window. The tracking and shipping details were also automatically sent to the contact information attached to your order at the time of dispatch.

We’re unsure why this has resulted in a 1-star review, particularly as the delivery appears to have completed as expected. If something has gone wrong that we’ve not yet been made aware of, please feel free to get in touch and we’ll do our best to resolve it properly

Resposta da Lawn Mower Parts Online UK

19 de jun. de 2025

We’re very sorry to hear about your recent experience and completely understand your frustration — especially as this isn’t the first time you’ve encountered an issue with stock availability.

While we aim to keep our online stock levels accurate, due to the nature of our busy parts desk and customers collecting items in person, our system can occasionally fall out of sync. We recognise this isn't ideal and are actively working to improve the accuracy and speed of our stock updates to avoid situations like this in future.

Your feedback is really important and is being taken seriously. While we’re sorry to lose your custom, we do hope you might consider giving us another chance down the line so we can provide the level of service you rightly expect.

Resposta da Lawn Mower Parts Online UK

16 de jun. de 2025

We’re very sorry for the delay and the inconvenience this situation has caused.

As mentioned in our recent email, there was a breakdown in communication between our warehouse and finance team when your cancellation request was made. While this is not the standard of service we aim to provide, we want to reassure you that your refund has now been processed and should appear on your card within 1–2 working days.

We’re actively reviewing our internal processes to ensure this doesn’t happen again in future.

Thank you for your patience, and please accept our sincere apologies.

Resposta da Lawn Mower Parts Online UK

16 de jun. de 2025

We're very sorry to hear about your experience and for the delay in receiving your order.

Your item was dispatched via Royal Mail, and while we send orders on a 48-hour tracked service, unfortunately, we cannot control Royal Mail’s delivery times. While most deliveries arrive promptly, occasional and unexpected delays can happen, and we completely understand how frustrating that can be.

We truly regret that we’ve let you down on this occasion, and we’re sorry to hear you wouldn’t consider using us again. If there’s anything further we can do to put this right, please don’t hesitate to get in touch directly.

Resposta da Lawn Mower Parts Online UK

25 de mai. de 2025

We’re really sorry to hear about your experience and for the delay with your order. We’d like to get this resolved for you as quickly as possible, but unfortunately, we’re unable to identify your order from the review alone.

Could you please contact us at info@lawnmowerpartsonline.co.uk with your order number or the email address used at checkout? We’ll look into this as a priority and ensure you receive either your item or a full refund.

We appreciate your feedback and would welcome the opportunity to put things right