We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... Ver mais
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We ordered a pair of fully glazed doors for a client. A pair of half panelled doors were delivered and our Joiner actually fitted them, presuming the order was correct. Also one of the grain patterns... Ver mais
A empresa respondeu
Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Ver mais
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I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Ver mais
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A great Oak door at a good price. Used a clear stain on them along with black hinges and thumb latches and they look fabulous. Would definitely recommend.
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Escrito pela empresa

Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Escrito pela empresa
103 Whitby Street South, TS24 7LH, Hartlepool, Reino Unido
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Great customer service, fast delivery and any issues are resolved very quickly.

Resposta da leadertrade.com

Resposta da leadertrade.com
Very happy with our experience with Leader Doors. We have an issue with something out of stock and they managed to find some for us so we could get our project underway. Delivery was also super fast

Resposta da leadertrade.com
Great product range but expensive delivery service. Generally pleased with my door too, but its much more lightweight and flimsy, which is very surprising being a glazed door. Looked to order another door but put off by shipping cost being 2/3 the cost of the door!
Great quality of the products, and service, we have purchased several doors from Leader Trade, and barn door tracks, the products are always first class.

Resposta da leadertrade.com
It's early days into my experience with Leader Doors, but so far, I am delighted.
The doors I bought were competitively priced, but the outstanding part so far is the customer service.
When I signed up for a trade account, the process was easy, and within an hour or so, I had a call from an account manager. There was no product sales pitch, just a "good to meet you, and if you ever need anything, just call."
My first order was only partly in stock on the day I needed it.
However, Stuart was on the case straight away and after a few hours, he had solved it, and the order was back on track.
Without that, I'd have lost a planned day of work.
Excellent experience all round.
Thank you, Stuart.

Resposta da leadertrade.com
Fast and friendly customer service, always the most competitive prices with LD and the delivery times are also fast. Trade account easy to use too.

Resposta da leadertrade.com
Leader trade was very proactive. As soon as I completed the Trade application form, they called me (Tony), told me stock availability and arranged the order very swiftly and smoothly. Very pleasant and proactive manner. Impressed.

Resposta da leadertrade.com
Very informative good customer service communications brought wrong length an the collection an replacement was swift
From opening my trade account to placing my order for a sample
Then ordering the product needed for the job. Allways informed of the progress Even got a message to say delivery was a hour away Great communication
Ordered 5 doors (LT1465B2B) with Leadertrade to the Scottish countryside and it arrived a couple of working days later.
Great prices, great stock, easy to deal with, delivery guy was fantastic, will definitely be back.
5/5
The delivery man was polite and very helpful
Staff were really helpful with my order and making amendments. Doors of a good quality and as described on the website. Still to check them all over for any issues.
Delivery was excellent - good communication from delivery guys on time etc. very helpful with off loading.
This is the second time Jamie s has delivered to us. On both occasions he has been prompt very helpful and so pleasant. It’s so lovely to get a delivery man that’s not grumpy and literally dumps the delivery with a grump and then runs away. I know these guys are on the clock but a pleasant 30 second exchange can make all the difference
The delivery driver James kept me posted on my order and arrived exactly when he said he would. Helped me load it into an awkward space which was extremely helpful
Jamie S provided a great delivery service. Called us 20 minutes prior to arrival. Carefully placed the heavy boxes in our prepared area and was generally very polite, positive and helpful. Thanks.

Resposta da leadertrade.com
EDIT: No call back received, and I have sent 3 emails asking for a reply. Perhaps Leader Trade is closing down as this isn't how you'd expect to be treated if the company was looking to retain custom. Seems they just don't care.
First two doors were perfect. Third door has been a complete disaster. Misplaced order in the Leader system resulting in delay, delays in responding to messages, door not delivered in the time slot given, half of the order missing, door severely damaged in two places, new door received with fault which is visible when light hits the door - clearly not quality checked, delay responding to emails and calls, passed between departments and a rude call handler who misadvised and couldn't resolve the issue. I am hoping to receive a call back tomorrow from a manager with a solution and will update this review with the outcome but at the present time, I regret using Leader Trade.
Good service and friendly team with the option to click and collect for a discount

Resposta da leadertrade.com
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