Not a great experience.
Purchased a Raichu Halloween plush keychain as never saw news of it coming to the uk, site seemed trustworthy so gave it a go.
Next day I noticed Pokemon Centre UK had them for order, so I thought, I have time before they go purchase it and send it.
I contacted them via email to request the order be cancelled due to uk stock and apologise as I know it’s not a nice thing to do.
No response.
Asked via PayPal to cancel it, no response.
Only after about a week, after I was dispatched I contacted again saying I had tried to cancel.
Finally the responded with a “Terms and Conditions” we didn’t cancel it. I’d have been fine if I heard sooner but the fact they waited till after it was sent to respond shows they knew nothing could be done at that point.
Not the best experience.








