Spacious, very clean, and perfect for a family stay with plenty of room to relax after a day outdoors. The location was excellent — quiet and convenient, yet still close to Whistler Village. It was ea... Ver mais
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Veja o que dizem as avaliações
I had to connect with Leavetown's team ahead of a stay and they were simply wonderful to deal with. They replied very fast, took the time to reply to every question we had, and were so nice to us fro... Ver mais
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Tolles Appaetment in einem großen Hotel. Die Hotelanlage ist klasse mit 24h Rezeption, Tiefgarage und Pools inklusive Entertainmentprpgramm wie Aquafitness und Bar mit live Musik. Hat uns sehr gefal... Ver mais
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Perfect location for our annual mother daughter ski trip. Condo was quiet, clean, plenty spacious for just the two of us. We enjoyed the outdoor hot tub. Free bus shuttle to Banff and Lake Louise redu... Ver mais
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Detalhes da empresa
Escrito pela empresa
Finding a great vacation rental should be the easy part of your trip. At Leavetown, it is. We offer thousands of properties across Canada, the USA, the UK, and France, from cozy mountain cabins to beachfront escapes and city apartments worth staying in. Whatever your destination, we have options. We're 100% employee-owned, and it shows. Our guest support team is available 24/7 by phone, email, or chat, made up of real people who are genuinely invested in making your stay great. Not bots. Not a ticketing queue. Actual humans who pick up. Every booking comes with our best price guarantee. Find a better rate elsewhere and we'll match it. Staying longer? Our extended-stay rates make remote work and longer adventures genuinely affordable. Your next trip should be memorable for the right reasons. We make sure of it.
Informações de contato
Suite 400 319 W. Hastings St. , V6B 1H6, Vancouver, Canadá
- +18779021616
- hello@leavetown.com
- leavetown.com
4,6
Excelente
106 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 66% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ski and stay in Jackson, WY
We had a wonderful time in Jackson Hole. The accommodations at the Snow King Resort were great and the resort was an easy drive to the ski area.
26 de janeiro de 2025
Resposta da Leavetown
Thank you for your kind words, Tassie! We're delighted to hear that you had a wonderful time in Jackson Hole and enjoyed your accommodations at Snow King Resort. It's great to know the location was convenient for your ski trip. We’d love to welcome you back in the future!
Superb location and magical experience
Superb location, brilliant view of the old city of Malaga (castles, cathedrals), magical air, clean and fully equipped room, a real treasure!
3 de março de 2025
Resposta da Leavetown
Thank you so much for your kind words, Joe! We're thrilled to hear that you enjoyed the location and the stunning views of Malaga. It’s wonderful to know that the room met your expectations and provided you with a memorable stay. We would love to host you again in the future!
Stay dates,Feb 13
Stay dates,Feb 13 - 21, 2025: Canmore / Mistaya Place / Cascade Suite: 2 Bedroom + Den Penthouse.
We were so pleased to have found this property. I think the photos undersell it a little! It was large and spacious enough for our 4 adults and 3 children but also felt incredibly homely and cosy. We had lovely relaxing evenings in the sitting room. The place was spotless and there were lovely touches like plenty of toilet roll, lots of towels, excellent kitchen utensils etc. Our only negative point was that we found it hard to get in! Between 4 adults we really struggled to understand the multiple codes needed to access various areas, especially turning up late in the evening. Saying that we rung for help and got an immediate response from the team so thank you for that. Thank you for a great stay!
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da Leavetown
Thank you so much for your wonderful review, Mike! We're so glad to hear that the property exceeded your expectations and provided a comfortable, homely space for your group. We appreciate your kind words about the cleanliness and the thoughtful touches that helped make your stay more enjoyable. We're happy to hear that our team was able to assist promptly with the access codes. We look forward to welcoming you again in the future!
The property was incorrectly marketed
The property was incorrectly marketed, it said it had a hot tub when it didn't. There was noone on the buildings reception that could help fix any issues. 3 out of 5 bedrooms had curtains that we couldn't close and when we asked them to fix it they said we had to be in as they didn't have a key. Fairly hard to be home on a ski holiday when you have lessons booked.
I have photos and the booking confirmation that confirms that it said it had a hot tub.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da Leavetown
Thank you for your feedback, Alex. We apologize for the inconvenience you experienced during your stay. However, we would like to clarify that the property you booked was not advertised with a hot tub. We also sincerely apologize for the issue with the curtains and any disruption it caused during your holiday. We are currently processing your refund to address this inconvenience. Thank you for your understanding, and we hope to host you again under better circumstances.
Customer service is great
Customer service is great. Very efficient staff who communicate well.
27 de fevereiro de 2025
Resposta da Leavetown
Thank you so much for your kind words, Rene! We're thrilled to hear that you had a positive experience with our customer service. Our team works hard to ensure everything runs smoothly, and your feedback means a lot to us. We look forward to welcoming you again soon!
Excellent service
Excellent service, very polite and aided in streamlining everything. Thank you, thank you thank you!
27 de fevereiro de 2025
Resposta da Leavetown
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to make your experience smooth and enjoyable. Your appreciation means a lot to us. We hope to welcome you again soon, thank you once again!
Excellent customer service!
I reached out to the Leavetown Vacations team with some questions about my upcoming holiday, and they were fantastic! They responded quickly, provided clear and helpful information, and made sure I have everything I need for a smooth stay. Their professionalism and attention to detail gives me confidence in my booking. Highly recommend their service!
23 de fevereiro de 2025
Resposta da Leavetown
Thank you so much for your fantastic review, Annemieke! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with our team. Providing excellent customer service is our top priority, and we’re thrilled that we could assist you with your holiday plans. Your confidence in us means a lot, and we’re so grateful for your recommendation. We look forward to welcoming you again!
Fantastic Stay!
23 de fevereiro de 2025
Avaliação não solicitada
Resposta da Leavetown
Thank you for your fantastic review and 5-star rating! We're so happy to hear you had a great stay and hope to welcome you back again soon!
It was a pleasure dealing with…
It was a pleasure dealing with Leavetown for our vacation.
Thank you for the great customer service.
23 de janeiro de 2025
Avaliação não solicitada
Resposta da Leavetown
Thank you so much for your kind words! We're delighted to hear that you had a great experience with us. It was a pleasure assisting you, and we hope to welcome you again for another fantastic vacation!
Worth it
"Beautiful property with Friendly, responsive and accommodating host!"
26 de fevereiro de 2025
Resposta da Leavetown
Thank you so much for your kind words! We're thrilled to hear you enjoyed the property, and we're glad that our efforts to be responsive and accommodating helped make your stay more enjoyable. It was a pleasure hosting you, and we hope to welcome you back in the future!
Beautiful accommodation in Panama City
We booked a beautiful accommodation in Panama City through Leavetown. The place was gorgeous and their team was very helpful and responsive.
15 de fevereiro de 2025
Resposta da Leavetown
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the accommodation in Panama City and that our team was able to assist you. It’s always our goal to provide excellent service and memorable experiences, and we’re so glad we could do that for you. We hope to welcome you back soon!
5/5 for communication!
My partner and I recently booked accommodation through Leavetown, and I have to say their customer support is outstanding, available 24/7. I initially reached out because I couldn’t find the email with the arrival information, but it turns out it was sent when I booked and got buried in my inbox—my mistake! Additionally, the team on-site had trouble locating my booking, but when I contacted Leavetown, they quickly found it. It’s rare to find travel companies that offer real, human support, and I truly appreciate that about Leavetown. We’re already looking forward to booking our next trip with them!
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Leavetown
Thank you for your thoughtful review, Zia! We're so pleased to hear that you had a positive experience with our customer support team. We know how important it is to have real, reliable assistance when traveling, and we’re always happy to help. We truly appreciate your kind words and look forward to helping you plan your next trip! Safe travels!
Great customer service
Rented a unit in Canmore. Had a few questions about the hot tub. Great responsiveness and quick resolution. True hospitality.
11 de outubro de 2024
Avaliação não solicitada
Resposta da Leavetown
Thank you for your review, David! We're glad to hear that our team was able to assist you quickly and that you had a great experience. Providing great hospitality is what we strive for, and we’d love to welcome you back in the future!
Leavetown is great to work with on…
Leavetown is great to work with on multiple occasions. They have great communication, friendly, helpful staff. We have been so pleased with our bookings, communications and overall experience working with Leavetown. Will definitely book and use them again in the future!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Leavetown
Thank you for your wonderful review, Vernon! We're delighted to hear that you've had such positive experiences with Leavetown. Our team takes great pride in providing excellent communication and service, and it’s fantastic to know that we've met your expectations. We truly appreciate your continued trust and look forward to assisting you with future bookings!
Poor customer service: an employee was very unhelpful
I'm not surprised the reviews are so low here now I've had my own experience.
I was attempting to book through AirBNB and had a few questions about the opening times of some facilities of a specific resort I was hoping to stay at, as this was a factor in whether I booked or not.
I understand things can change and there may be site-specific work that arises, but they wouldn't even reach out to the resort to check what availability could be anticipated, which was information I relied upon to make a booking.
The customer service was non-existent, an employee was extremely rigid and unpleasant in her approach.
20 de fevereiro de 2025
Resposta da Leavetown
We are very sorry to hear about your experience and sincerely apologize for the frustration caused. We understand how important up-to-date information is when making booking decisions. Unfortunately, due to the constantly changing nature of resort operations, we can only provide the most current information available at the time of inquiry. However, once a booking is confirmed, we provide guests with direct contact information for the resort's reception, where they can receive all the latest details and updates on facilities and availability. We genuinely value our guests and strive to offer the best service, and we’re truly sorry if this process fell short of your expectations. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Zero customer care. Waiting 9 days for a rental deposit…
Waiting 9 days for a rental deposit reimbursement.
They appear to have only instructed the reimbursement 3 days after I left the property.., a typical scam by such agencies as why do they need to hold on longer than my day of checkout?
The apartment in Chelsea London had not been professionally cleaned - there was food from previous tenant still in the refrigerator
Kitchen sink area had rotten food smell as drainage area needed to be cleaned. On further investigation it appears this has been alerted to them in other user reviews of the property.. so much for customer care (zero care)
I would be wary of using such an operator
11 de novembro de 2024
Avaliação não solicitada
Resposta da Leavetown
We are truly sorry to hear about your concerns, Vijay. Regarding the deposit reimbursement, we clarified with you that the refund process can take 7-10 days for the amount to reflect in your account, which is due to the bank's processing time and is beyond our control. We have emailed emailed proof of the refund with-in this time period. We initiated the reimbursement promptly after your checkout, and we apologize for any frustration this delay may have caused. We were also saddened to hear about the cleanliness issues you experienced. We were not made aware of the refrigerator issue during your stay, so we were unable to address it at the time. We always strive to provide our guests with the best experience, and we regret that we didn’t meet your expectations this time. You mentioned an interest in booking with us again later that month, so we are disappointed to receive such a low rating and are truly sorry for any inconvenience caused.
Do not rent or lease from Leavetown VacationsPlease do not ever rent or lease from…
Please do not ever rent or lease from Leavetown Vacations. They are a host on VRBO. I had multiple problems with a rental unit in Truckee CA. They tried to lay blame on Northstar resorts and Northstar resorts try to lay blame on Leavetown. It just got disgusting to deal with so I just left it alone until today. I saw a review from my previous stay and the host said they reimbursed me for the horrible stay. I received nothing. Just dishonest and slimy people. I want to make sure that I let unsuspecting travelers know not to deal with them because during the entire stay I couldn’t stop thinking about how this rental should not be listed and how bad this experience would be for other travelers especially with kids.
Very sad that businesses like this take advantage of people.
6 de julho de 2024
Avaliação não solicitada
Resposta da Leavetown
We are genuinely sorry to hear about your frustrations during your stay. However, we want to clarify that you were indeed refunded the resort fees for both nights of your stay as part of our efforts to resolve the issues you encountered. We understand your experience wasn’t ideal, and we sincerely apologize for any inconvenience caused. We always strive to provide the best possible experience for our guests, and we appreciate your feedback. If you have any further questions, please don’t hesitate to reach out, and we’ll be happy to assist.
Hôte malhonnête
Hôte malhonnête. Les photos qu’il présente sur airb&b de son soi disant appartement à valras plage résidence alizea sont fausses! L’appartement que nous avons loué ne ressemble en rien à ce qu’il nous a vendu car tout bonnement, les photos présentées sont un patchwork d’appartements différents. Dans les faits ce qu’il vous montre n’existe pas! Le pire de tout est qu’il refuse de l’admettre. Surtout évitez d’avoir affaire à eux!
8 de maio de 2024
Avaliação não solicitada
Resposta da Leavetown
Nous sommes désolés d'apprendre que vous avez été déçu par votre séjour. Veuillez noter que l'établissement comprend plusieurs logements et que les photos fournies représentent l'appartement que vous avez loué. Nous nous efforçons toujours d'être transparents et nous regrettons que vous ayez le sentiment que l'expérience n'a pas répondu à vos attentes. Nous nous excusons si cela a causé une confusion et nous apprécions vos commentaires. Si vous avez d'autres préoccupations, nous serons heureux d'en discuter avec vous.
Tried to book holiday accommodation…
Tried to book holiday accommodation with them In Portugal. Simple request like can you tell me the measurement of a bed and this has proven impossible. They do not know the measurements of the beds on the properties that they are marketing. All they will tell you is, it will be from 137 cm to 150 cm which is fine if you are vertically challenged but not good if you are a fully grown adult.
7 de abril de 2024
Avaliação não solicitada
Resposta da Leavetown
We sincerely apologize for any frustration this caused, Gaynor. As we are not on-site at the properties, we do our best to provide accurate information. While we understand the importance of knowing exact bed measurements, the information we were able to provide (137 cm to 150 cm) reflects the typical range for that particular property. We understand that this may not have met your expectations, and we apologize for the inconvenience.
Très mécontente d'une réservation à…
Très mécontente d'une réservation à Mougins faite peu de temps avant la date d'arrivée (en raison d'obsèques dans cette région éloignée de la nôtre)
48h + tard pas d'avis de réservation confirmée, on s'en inquiète un message incompréhensible nous revient: "non, désolée". On s'affole, on joint Abritel notre intermédiaire qui nous aide à annuler la réservation.
Leavetown depuis ne veut pas reconnaitre son erreur... bien des désagréments dans des circonstances déjà difficiles et aucune compréhension quant à l'annulation faite tardivement d'après eux...bien sûr puisqu'on n'avait pas de réponse!!!!
Leavetown ...à fuir ++++++
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Leavetown
Nous sommes vraiment désolés d'apprendre votre expérience et les défis auxquels vous avez été confrontés pendant cette période difficile. Cependant, nous tenons à préciser que nous n'avons jamais reçu votre réservation. Nous comprenons que cette situation était stressante et nous nous excusons sincèrement pour toute confusion ou tout inconvénient causé. Nous nous efforçons de fournir un excellent service et regrettons profondément de ne pas avoir répondu à vos attentes à cette occasion.
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