Leclerc & Co Avaliações 23

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I don't understand why people complain about customs, I emailed leclerc and they refunded me the customs fees. Just email them with your customs receipt and they will refund you or give you a coupon f... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Waited some time, but it was well worth it. I purchased this in February 20th, and it arrived on March 5th, a bit longer than expected, but the quality is top notch. Will be buying again for sure.

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

All of theire watches are from Aliexpress! Do not buy you can see the LXIGE Logo on their watches just like from Aliexpress for triple the prize

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Already wrote a review about them , they replied on my review , that they already proceeded to a refund , thing they never informed me about , and now after 1 week from my last review still didnt... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Relojoaria

Escrito pela empresa

We encourage all verified customers to include their order number and order date in their reviews — it helps us and our readers filter out the real customers from the fake reviews that competitors post to discredit our brand. And for those reading: if a review doesn’t include any order details, you can be 100% certain it isn’t real. Sadly, fake reviews are common in this space — especially when a brand starts growing fast and competitors are becoming increasingly worried... We stand by our products and our service — and our real customers do too. You can check our hundreds of customer reposts in our highlights: https://instagram.com/leclercwatches


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

23 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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Avaliado com 5 de um total de 5 estrelas

My package was lost

My package was lost, but they refunded me the money immediately, the customer support is very good, I am only sad that I did not receive the order because i was really looking forward to the watches.

31 de março de 2026
logotipo da Leclerc & Co

Resposta de Leclerc & Co

We're sorry to hear that the package was lost, however, we are glad the team handled your case with great care as always. If you ever decide to order again, we will be happy to welcome you.

Avaliado com 1 de um total de 5 estrelas

Aliexpress

All of theire watches are from Aliexpress! Do not buy you can see the LXIGE Logo on their watches just like from Aliexpress for triple the prize

20 de março de 2026
Avaliação não solicitada
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Hey there, smart guy! Think you found the same watches? Go ahead and place an order, then see what kind of plastic, no-warranty knockoff shows up.

Those cheap listings on AliExpress are knockoffs of premium Leclerc & Co designs, just like you can find knockoffs of countless other brands online. Looking similar in photos doesn’t make them the real thing.

Our watches are handmade, designed in France, and backed by a full warranty with express shipping. If you believe a $30 imitation is the same product, we look forward to your disappointment.

Avaliado com 5 de um total de 5 estrelas

Waited some time

Waited some time, but it was well worth it. I purchased this in February 20th, and it arrived on March 5th, a bit longer than expected, but the quality is top notch. Will be buying again for sure.

14 de março de 2026
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Thank you for your awesome review! We look forward to serving you again.

Avaliado com 5 de um total de 5 estrelas

I don't understand why people complain…

I don't understand why people complain about customs, I emailed leclerc and they refunded me the customs fees. Just email them with your customs receipt and they will refund you or give you a coupon for your next order.

14 de março de 2026
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Thank you for your awesome review! We look forward to serving you again.

Avaliado com 1 de um total de 5 estrelas

Scam and dishonest guidelines

Order “LEC3499” details sent not matching what I ordered where they have refused cancellation even though it was requested within one hour of the order. “Please note that order cancellations are not possible because the warehouse system is automated

You can contact us within 30 days after receiving your order to request a return if you've changed your mind about your purchase. We will accept your return.”

Their website says no such thing.

Upon contact the bank and doing research I found them to be a scam as anyone can create article on yahoo finance, all other cited websites such as forbes don’t know they exist to write articles on them. Bank advised the website had been reported as a scam before. Replies will tell you competitors are trying to discredit them. No one hears about you except from your ads thus you have no brand.

These websites are always found to be a scam I thought the couple of good reviews ment something.

Your reply has been included, “generated automatically” sounds like an excuse to force people to get your order, then never generate a return label or have them keep your product as shipping cost far exceeds the value. (Typical scam brand action.)

I will refuse shipments if it will cost me a single cent. It has been already decided I no longer need your product. You have refunded others without them having to return their order, your reply was included in the review already to show your scam, no where in your website does it state this, this review will never change unless a transaction number is provided to me for the reversal willingly and before I submit a reversal request myself.

My 24 hours window stands if you want to resolve this.

16 de março de 2026
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Hello, we would like to let you know that our warehouse system is fully automated, and orders cannot be cancelled after they are placed, because the label is generated immediately.

However, we notified you that you can request a return within 30 days after receiving your order if you changed your mind about your purchase and no longer desire your items.

This is our standard policy, we have thousands of customers around the globe, and thousands of reviews from real people which you can check on our instagram @leclercwatches. We’re a reputable brand, and we truly hope you’ll delete this misleading review when the case is resolved.

Avaliado com 1 de um total de 5 estrelas

Where i start.. Awfull experience

Where i start... Since the begining i was excited to get a beatiful watch, but first didnt arrived to my country until 56 days, the worst part isn't that, is that i didnt receive the watch i ordered, i ordered a BLACK CERAMIC LE MANS, and i received a SEIKO watch replica, i don't know what is happening to these people, and also i had to pay fees on import duties, that in the web page says "We cover all import fees and duties, so you will not be required to pay anything upon receiving your order. This applies for all countries around the world." This isnt true.

For my experience i don't recommend it.

UPDATE: Now there are saying that is a fake review, but in email they sent me “ Hey Robert, what is the problem? Why did you leave a 1 star review?”

18 de fevereiro de 2026
Avaliação não solicitada
logotipo da Leclerc & Co

Resposta de Leclerc & Co

For some regions, the dial logo is labeled Seiko, this is disclosed on our website. Additionally, we can refund your import duties if you provide the receipt of how much you paid.

Avaliado com 1 de um total de 5 estrelas

1 week later, after my last review

Already wrote a review about them , they replied on my review , that they already proceeded to a refund , thing they never informed me about , and now after 1 week from my last review still didnt receive anything, no watches , no refund
I take the opportunity again here to tell you , dont try to buy anything from them , you will get nothing and you will not get your money back
Order #LEC1692
Tracking number: LF066065713SG

16 de janeiro de 2026
Avaliação não solicitada
logotipo da Leclerc & Co

Resposta de Leclerc & Co

You already received a full refund.

Avaliado com 3 de um total de 5 estrelas

I’ll Order On 15 November Today It’s 30…

I’ll Order On 15 November Today It’s 30 November Till Not Received My Order When I Contact To Lecrecl & Co Support Team They Say Only Normal Delivery Time Is 3 to 5 Days But Some Time It Takes 2 to 3 Weeks You Contact Again And Again Their Support Team Say Same Thing Again And Again Its Important To Show In Your Ads And Into Your Profile Not Only In Shipping Rule Some People Just See Watches Look Good They Trust And Order And Pay In Advance Like Me Know Im Waiting And It’s About 15 Days Not Till Recieve I’ll Tell The Problem If It Solved I’ll Receive My Order Then Definitely I tell

Know I received my order after 25 days Thanks 🙏🏻
Quality is not much good and not low its average i think i give 80% out off 100% on quality and on delivery timing i give 10% out off 100%

15 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

These guys are scamsters do not buy the…

These guys are scamsters do not buy the products from them. They do not pay import duties, you have to pay the import duties and they promise to refund it, and in turn they say they can offer store credit. The watch arrived a month later after ordering in India, i had to pay 50% of the total order value as a import duty, these guys promised to return the import duty to original payment method, but after waiting for 50 days they say the order is old, and it is out of refund processing window, and can only offer store credit. Extremely bad and ridiculous customer support and experience.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Hey there! Thanks for taking the time to write this review. First off, we'd like to explain the situation:

Import fees are covered by us, as we use a DDP (Delivery Duties Paid) carrier, meaning we pay the duties upfront when we ship your order. This applies to every single order placed through our website.

In your case, however, the customs office in India did not accept the original declared value. When that happens, they can reassess the value and charge additional duties, which are the responsibility of the customer.

Additionally, India imposes an 18% Integrated Goods and Services Tax (IGST) and a 10% Social Welfare Surcharge, which is why you ended up paying around 50% of the total value in extra fees. This situation is specific to India, customers in other countries don't face the same charges. It’s important to be aware of your local import regulations before placing an international order, as these fees would apply regardless of which website you purchase from.

That said, even though this falls under the customer’s responsibility, we went beyond our policy and offered you double what you paid in store credit. Despite this, you still chose to leave a 1-star review.

We understand the frustration, but we’ve done our part to help resolve the issue in good faith. If you change your mind and would like the store credit, we're still here for you. All the best.

Avaliado com 2 de um total de 5 estrelas

Quality is not as expected. Looks cheaper.

I ordered "The Date" Watch on August 6. On checkout page it said "Free Priority Shipping (3-5 Days)" But received my order after 25 days on August 31.

Also watch was shipped from China. Quality is not as expected. Looks cheaper.

Also they mentioned on their Shipping Policy page "We cover all import fees and duties, so you will not be required to pay anything upon receiving your order. This applies for all countries around the world." But when i received it I had to pay custom duty.

31 de agosto de 2025
Avaliação não solicitada
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Dear Customer,

Sometimes international shipments can take up to 3 weeks to arrive, depending on the location. This is clearly written in our shipping policy and is available to view from the checkout page.

Additionally, the watches are shipped from Hong Kong, and this is also stated on our website.

The watches are backed by full warranty, so if there's any issue with the quality, you can get a full replacement, simply contact us.

We do cover all import fees, however, you need to email us (hello@leclercwatches.com) with the receipt so we can reimburse you the import duties you paid.

Avaliado com 4 de um total de 5 estrelas

Gute Uhr

Die Uhr erfüllt alles was ich erwartet hatte. Man kann sie sogar seinem Handgelenk anpassen, was ich super finde!

Auch die Uhrzeit, das Datum sowie der Wochentag an der Uhr lässt sich leicht einstellen und alles funktioniert top.

Einziger kleiner Abzug ist, dass die Lieferung ca. 2 Wochen dauerte.

14 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Review

Apologies for the bad review , they have instantly got in contact with me and have given me a valid reason ! Many thanks once I receive the watches I will
Post quality but the service after this has been excellent ! Many thanks

30 de julho de 2025
Avaliação não solicitada
logotipo da Leclerc & Co

Resposta de Leclerc & Co

Thank you for taking the time to revise your review, it was a great pleasure to assist you 🫶

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