Extremely responsive customer service. Well built and beautiful Murphy bed. Cannot comment on assembly as we had someone assemble it for us but Legacy did include a video and written notes on how to... Ver mais
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Veja o que dizem as avaliações
Legacy created a beautiful, custom, king-sized Murphy bed with side cabinets. It is meticulously created and even completed ahead of schedule. It is sturdy and so easy to use. Strongly recommend th... Ver mais
We are very pleased with our new Murphy bed from legacy handcraft. Stephanie went above and beyond from the very first time we met via a virtual tour of the show room all the way through delivery and... Ver mais
Excellent product, accurately described, I won’t hesitate to recommend, and I will buy again. However, the one disappointing feature is cheap silver bolts when they should have been black bolts and b... Ver mais
Detalhes da empresa
- Loja de Móveis
- Loja de Móveis Amish
- Loja de Móveis para Quartos
- Loja de decoração de design de interiores
- Loja de artigos domésticos
- Loja de móveis para cozinha
Escrito pela empresa
Legacy Handcraft (formerly Urban Legacy) creates handcrafted home furnishings that connect modern design with time-honored tradition. From floating shelves and mantels to Murphy beds, each piece is built from solid wood, designed to last a lifetime, and made to bring both elegance and purpose to your space. Designed to inspire. Built to matter. Made to last.
Informações de contato
704 Main Street, 17501, Akron, Estados Unidos
- (717) 983-3033
- hello@legacyhandcraft.com
- legacyhandcraft.com
4,8
Excelente
599 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered some custom shelves and…
I ordered some custom shelves and wanted them expedited- Aiden and team made it happen! I cannot thank you enough for my gorgeous kitchen shelves! I also love the steel brackets- they look amazing and it really made my kitchen….
With gratitude,
Robin
29 de março de 2024
The mirror arrived damaged.
9 de abril de 2024
Resposta da Legacyhandcraft
Hi Nancy,
This review is for Urban Legacy. It looks like you purchased some Barn Plank Accent Shelves from us this month. I'm wondering if you might have meant to leave this review for a different company? No worries - it's easy to do!
Kristi
Beautiful product, great experience!
Beautiful product and super simple hardware mounting with clear instructions. Fast shipping, fair prices, and overall great experience!
3 de abril de 2024
Timely delivery but more importantly
Timely delivery but more importantly, like the product.
25 de março de 2024
Everything from receiving the product…
Everything from receiving the product in a timely fashion,the look of the product/easy installation and my email correspondence was exceptional,I am very pleased with my product and experience with urban legacy
25 de março de 2024
Product was delivered timely and was…
Product was delivered timely and was better than expected!
12 de março de 2024
Very happy with our shelves
Very happy with our shelves. Customer service was great and shelves were delivered way before the expected eta
21 de março de 2024
The shelves are not the same size
The shelves are not the same size. One of the brackets for hanging is off center. Don’t know if that will be a problem when hanging. After discussing the issue with them, they are sending us new ones. Thank you
17 de março de 2024
Resposta da Legacyhandcraft
With handmade products, this can sometimes happen, but we are always here to help with any concerns. Thanks for giving us the chance to make this right for you, Gary!
Just what I was hoping for!
I ordered custom open shelves for my kitchen, and they are exactly what I was looking for. Aiden was very responsive to my email about the custom route locations, and the shelves arrived quickly and well packaged. Would definitely order again!
28 de fevereiro de 2024
Perfect Showcase for Artworks
I purchased a 50 floating shelves for my gallery displays. The installation was easy. People, mostly men, want to see how they are installed. The shelves highlight my artwork perfectly—showcasing them individually yet all together—and the weightlessness makes for an airy space.
11 de março de 2024
Color all wrong
The shelves arrives super quickly. I only gave 3 stars because they advertised the color I purchased as “natural, no stain” and the minute I opened the box I knew it would be returned! It looked like it had a dark stain on it. I contacted the company and they said it’s just the aging of the wood.. if that’s the case, they should indicate that on the website. It cost me $35 to return them so make very certain before you buy!
6 de março de 2024
Resposta da Legacyhandcraft
Hi Sharon,
Though we have had many conversations via email, I did want to reply publicly to your review. The shelves simply are not stained. Our listing provides detailed information regarding the reason the shelves are darker on the outside, along with pictures showing the variations in color. The wood has been in working barns for decades. When they are cut to be made into shelves, you will see the inside of the wood that has not been exposed to the elements, thus the difference in color. We do also provide a clear and full Return Policy on our site that is available prior to purchase. While I certainly understand that this is your opinion, I want to be sure to point out that the information provided in your review is not factual.
As always, we are here to help. Please reach out if you have any additional questions.
Thanks,
Kristi
Unexpected
1) I purchased your shelves and enjoyed them. After I purchased the SAME shelves one month later, I was surprised you changed the final cut, and the shelves are different
2) One of the newly purchased shelves was defective, and the return procedure is not as simple as should be - I needed reauthorization and had to pay for a FedEx shipment
4 de março de 2024
Resposta da Legacyhandcraft
Hi, I just reached out to you via email so that I can help resolve your concerns, but I thought I would also reply here in case you would see it sooner. I'm wondering if you could provide any more information regarding what you mean by the changing "final cut"? While each piece of wood is unique and it's likely that you may have gotten shelves made of wood from a different barn than the ones you previously had, we haven't made any changes to the way any of our shelves are made.
I do understand that you didn't prefer the look of the distressing on your shelf. We do our best to provide many pictures so that customers can understand the variety of markings/distressing that the shelves may have, but we understand that the distressed look is not for everyone! We are always happy to accept a return if it's not the look you prefer. It looks like your return was authorized quickly and the return instructions were provided for you. Unfortunately, as a small company we are only able to offer free shipping to the customer, but we are not able to cover the return shipping when an item is not defective. We do have the return policy listed on our website in the Shipping and Returns section, for your convenience. https://urbanlegacy.us/shipping-and-returns/
If you need any assistance with returning your shelves, we are more than happy to help with that! Please reach out to us at customerservice@urbanlegacy.us. Once we receive the returned shelves, we will process your full refund. Thank you, and I hope to hear back from you soon!
Kristi
Customer Service Manager
Excellent customer service
Excellent customer service. Amazing quality. Fast shipping.
21 de fevereiro de 2024
Reclaimed Wood Shelves
Nice looking reclaimed wood and the template worked perfectly. Thinking of ordering more shelves.
4 de março de 2024
The products were shipped very guickly…
The products were shipped very guickly and the quality of the shelves we purchased were perfect. The barn shelves we picked were perfect for our new counter in our family room that has a shiplap wall above the cabinets. They are exactly as stated with some nail and screw holes, knots, etc. we like the natural look and feel they provide. Would highly recommend to anyone looking for heavy duty shelving.
4 de março de 2024
Resposta da Legacyhandcraft
Thanks for your review, Sharon! Your family room sounds beautiful! Feel free to post a picture and tag us on social media! @urbanlegacyproducts
High quality and beautiful!
Easy to order and came quick! Product was high quality and looks great!
19 de fevereiro de 2024
The shelves came earlier than expected…
The shelves came earlier than expected which was nice. They are beautiful. We will know for show how well we like them once that they are on the wall.
22 de fevereiro de 2024
Resposta da Legacyhandcraft
Hi Erica,
Thanks so much for your review. I hope once the shelves are up, you feel like they are five stars! If you have any questions or concerns, please reach out to us at customerservice@urbanlegacy.us
Thanks, again!
Wow!!
Wow! These shelves and the hardware are awesome. Solid and beautifully made! Love them
15 de fevereiro de 2024
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