I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Ver mais
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Veja o que dizem as avaliações
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Ver mais
A empresa respondeu
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Ver mais
A empresa respondeu
Contacted the company I purchased my Lelit machine from and was forwarded to the Lelit company. Lelit asked for necessary information about machine, product issue and proof of purchase. Once given req... Ver mais
Detalhes da empresa
Escrito pela empresa
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Escrito pela empresa
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Informações de contato
Viale del Lavoro, 45, 25045, Castegnato, Itália
- lelit.com
4,1
Muito Bom
233 avaliações
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Machine did not work
Machine did not work. Emailed and called and
no response. Returned to vendor
28 de março de 2026
Resposta da Lelit
We’re very sorry to hear about your experience and that the machine did not work as expected.
We did respond to your inquiry within our expected timeframe, but it’s possible our reply may have landed in your spam or junk folder. We’re sorry if our response didn’t reach you in time to help, as that’s certainly not the experience we want you to have.
Please let us know if there is anything else we can help with!
Lelit didn't leave me hanging. I feel like I chose well.
The whole process of requesting support
has a frustrating delay period built into it and it feels disconnected, like talking to yourself, adding details to a support ticket only to wait a couple days for an email response, but at no point did I feel like I was left hanging, nor did you fail to ultimately resolve my issues. Despite shipping-related damage and other issues, I feel like I ended up with a machine that will last for many years. I could have gone with a more expensive machine, but I was looking for PERFORMANCE, and I'm still quite satisfied with my decision to go with Elizabeth.
26 de março de 2026
Resposta da Lelit
Thank you for taking the time to share a review, we really appreciate your honesty and your patience throughout the process.
We’re sorry that parts of the support experience felt slower and a bit disconnected at times. That’s valuable feedback for us, and we’ll take it on board as we continue improving how we support our customers.
At the same time, we’re really glad to hear that you ultimately felt supported and that your issues were resolved.
It’s great to know your Elizabeth is delivering the performance you were looking for and that you’re happy with your decision.
Happy brewing!
Responded quickly and quickly resolved…
Responded quickly and quickly resolved small issues with machine
1 de abril de 2026
Resposta da Lelit
Hello Stacy,
Thank you very much for your feedback!
We are glad we could respond quickly and help resolve the issue with your machine.
We remain at your disposal,
Kind regards,
LELIT team
Terrible support experience
Terrible support experience. Not willing to provide any assistance. Sending me to original dealer ( machine was bought in North America) so they can arrange it to be fixed in Europe. I don’t if this malice or lack of imagination. Dropped 3k euro to be mistreated like that, we will move to another machine given the chance.
1 de abril de 2026
Resposta da Lelit
Hello Paulina,
Thank you for taking the time to send us your feedback.
We are sorry to read about your disappointment and understand your frustration.
Please allow us to clarify that our European service partners are not authorized to work on machines originally produced for markets with different electrical specifications and voltage standards, such as North America. This is the main reason why you were referred back to the original dealer network, which is the correct channel for products built for that market.
We understand that this may feel inconvenient, and we are sorry for the frustration this has caused. The intention was not to leave you without support, but to direct you to the service network equipped to handle your specific machine safely and correctly.
If there is anything else our support team can do to help you, please do not hesitate to reach out to us. Thank you!
Kind regards,
LELIT team
Beautiful espresso machine
Beautiful espresso machine, amazing coffee!! So well made, and great customer service.
31 de março de 2026
Resposta da Lelit
Thanks so much for the wonderful review! We're thrilled to hear you're enjoying your machine and the coffee it's producing.
Very helpful
31 de março de 2026
Resposta da Lelit
Hello John,
Thank you very much for your feedback!
We remain at your disposal for future reference or help, if needed.
Kind regards,
LELIT team
Una experiencia muy buena con las…
Una experiencia muy buena con las soluciones aportadas por atención al cliente.
23 de março de 2026
Resposta da Lelit
Hola Abraham,
Muchas gracias por su comentario!
Nos alegra saber que ha tenido una experiencia muy positiva y que las soluciones ofrecidas por nuestro servicio de atención al cliente han sido de ayuda.
Un saludo,
LELIT team
Schnell, nett, hilfsbereit
Es wurde sich wirklich bemüht, Kontakt war freundlich und persönlich. Schnelle Reaktion.
30 de março de 2026
Resposta da Lelit
Hallo Lisa,
Vielen Dank für Ihr freundliches Feedback!
Es freut uns sehr viel, dass Sie den Kontakt als persönlich, freundlich und engagiert erlebt haben und dass wir Ihnen schnell antworten konnten.
Wir stehen Ihnen zur Verfügung, falls Sie weitere Hilfe brauchen.
Mit freundlichen Grüssen,
LELIT team
Schnelle und freundliche sowie…
Schnelle und freundliche sowie kompetente Reaktion.
20 de março de 2026
Resposta da Lelit
Hallo Stephan,
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie unseren Support als schnell, freundlich und kompetent erlebt haben.
Schöne Grüsse!
LELIT team
Excellent Experience
The customer service team including: Elliott S., Matthew C., and Hunter all went above and beyond to cure the issue with my damaged machine.
20 de março de 2026
Resposta da Lelit
Thank you for the kind words! We're so glad we could get everything sorted for you, and we hope you're loving your machine!
Prompt response to questions
Prompt response to my questions. This machine makes excellent espresso!
26 de março de 2026
Resposta da Lelit
Thanks for leaving us a review! We're thrilled you're enjoying your espresso and that we could help when you needed us. Happy brewing! ☕
Gentili ed efficienti
Ho contattato via contact form e mi hanno richiamato subito. Mi hanno richiesto un video per vedere come Faccio il caffé. Enrica è stata gentilissima e super preparata. La macchina non aveva nulla ero io che non sapevo usarla bene. Grazie mille per l'aiuto!
20 de março de 2026
Resposta da Lelit
Gentile Noemi,
La ringraziamo molto per il Suo riscontro positivo!
Il nostro servizio assistenza rimane a disposizione anche per il futuro, nel caso avesse bisogno di ulteriori informazioni.
Buon caffè!
LELIT team
Schnelles und hilfreiches Feedback
Schnelles und hilfreiches Feedback! Von meiner Lelit Bianca bin ich seit Jahren begeistert.
13 de março de 2026
Resposta da Lelit
Hallo,
Vielen Dank für Ihr freundliches Feedback!
Es freut uns sehr zu lesen, dass Sie seit Jahren so zufrieden mit Ihrer Lelit Bianca sind.
Wir stehen Ihnen zur Verfügung,
Mit freundlichen Grüssen,
LELIT Team
Amazing.
So impressed, both with my Bianca and Enrica Montagnoli, who helped me sp much with my repairs. Top Customer Services and top Company!
Thank you.
19 de março de 2026
Avaliação não solicitada
Resposta da Lelit
Hello Robert,
Thank you so much for your kind words!
We’re truly pleased to hear how happy you are with your Bianca, and Enrica will be delighted to know her support made such a positive difference. Your appreciation means a lot to all of us at LELIT.
Kind regards,
LELIT team
Thank you for your kind assistance
Thank you for your kind assistance
Dear Customer Service Team
I am writing to express my sincere gratitude for your kind assistance. Thanks to your help, I was able to purchase the items I needed without any issues.
The water tank I ordered has arrived safely here in South Korea. I am so happy that I can finally enjoy a delicious cup of coffee now.
Thank you once again for your kindness and professional support.
Best regards,
12 de março de 2026
Resposta da Lelit
Hello,
Thank you so much for your kind and positive feedback!
We are happy to read that you can enjoy your cup of coffee.
And remain at your disposal,
Warm regards,
LELIT team
Quick and helpful customer support
18 de março de 2026
Resposta da Lelit
So happy to hear that! Great support is something we really care about. Happy brewing!☕
Serietà ad alto livello
L'assistenza Lelit si è dimostrata all'altezza della fama dei suoi prodotti, ovvero eccellente.
9 de fevereiro de 2026
Resposta da Lelit
Buongiorno Gabriele,
La ringraziamo per il Suo riscontro positivo.
L'assistenza LELIT rimane a Sua disposizione,
Cordiali saluti,
LELIT team
super aide.
9 de março de 2026
Resposta da Lelit
Bonjour Tristan,
merci de votre retour!
Notre équipe reste à disposition si vous avez besoin d'un plus de renseignements.
Bien cordialement,
LELIT team
Resposta da Lelit
Hallo Michael,
Vielen Dank für Ihr positives Feedback!
Wir stehen Ihnen immer zur Verfügung, falls Sie weitere Hilfe brauchen.
Einen guten Kaffee wünschen wir Ihnen!
Vielen Dank!
LELIT Team
Rost an schwarzer Lelit Bianca - Gewährleistung abgelehnt
Ich besitze eine schwarze Lelit Bianca. Die Maschine selbst ist toll– der Kundenservice von Lelit hingegen leider überhaupt nicht.
Nach etwa einem Jahr bildete sich Rost an der Tropfkante unterhalb des Auslasses des Expansionsventils. Lelit lehnte eine Reparatur im Rahmen der Gewährleistung jedoch ab und behauptete, der Rost könne durch Wasserspritzer beim Rückspülen entstanden sein. Diese Begründung ist aus meiner Sicht schlicht unzutreffend.
Tatsächlich ist es konstruktionsbedingt kaum möglich, diese Stelle dauerhaft trocken zu halten. Offensichtlich wurde bei den lackierten Modellen unter der Lackierung kein Edelstahl verwendet. Das halte ich für einen klaren Konstruktionsfehler. Entsprechend finden sich im Internet auch zahlreiche Berichte von Nutzern mit exakt demselben Problem.
Besonders bemerkenswert ist, dass Lelit bei neueren Maschinen inzwischen den Auslass verlängert hat, sodass die Tropfkante trocken bleibt. Damit wird indirekt bestätigt, dass hier ein konstruktives Problem vorlag. Trotzdem weigert sich Lelit, bei älteren Maschinen im Rahmen der Gewährleistung zu helfen, und wälzt das Problem stattdessen auf Händler und Kunden ab.
Ein solches Verhalten halte ich für unfair, äußerst kundenunfreundlich und eines Herstellers in dieser Preisklasse schlicht unwürdig.
18 de fevereiro de 2026
Resposta da Lelit
Hallo Michael,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung so offen mitzuteilen. Es tut uns leid, dass die Abwicklung Ihres Falls nicht Ihren Erwartungen entsprochen hat.
Unser Support-Team verfügt über alle Details zu Ihrem Vorgang und steht Ihnen selbstverständlich auch künftig zur Verfügung – mit dem klaren Ziel, Ihre Anfragen korrekt, transparent und bestmöglich zu bearbeiten.
Wir bedanken uns nochmals, dass Sie die LELIT Bianca gewählt haben, und für Ihr Feedback.
Schöne Grüsse,
LELIT team
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