Lemonmobile Avaliações 

DON'T USE THIS COMPANY - LEMON ESIM
Avoid the disappointment and frustration. Travelled Japan April 25, staying at mayor cities, Tokyo/ Hakodate/Masumoto/Osaka/Kyoto.
Nothing but trouble, No Network/Drop out/Unreliable.
Complete waste of money !!
No email reply, no help desk, kiss your money good bye. Avoid...Hopeless !!

They claim to have a no questions asked return policy. Don’t trust them on it.
It’s radio silence on their end after I returned the physical SIM card.

Have tried my Aus/NZ sim in my Samsung fe20, dual sim which errored “send USSD failed”. Nothing online to help. I’ve tried in iPhone, no error, but no connection either. I’ve emailed for support , three times, and messaged via instagram, nothing. No online chat available. this is ridiculous , especially as you are supposed to be providing services for people who are travelling and who can’t set up the sim in advance of arriving in the foreign destination. Hoping this will prompt you to help. I appreciate it’s a weekend, but there’s nothing to say you only help during the week, your website show support 9am to 7pm. 😫

Recently travelled to Vietnam and Thailand. SIM needed to be reset but support responded within a few hours and the no issues for the rest of the trip

Bought a 7 Day SIM card for New Zealand. Card did not work even though we had all the settings correct from instructions attached. Emailed Lemon Mobile for help and they only responded very late at night, so you could not resolve anything quickly. After 4 days of back and forth they finally got it to work. But I only had 2 days left before I leave New Zealand in the morning.
They did offer me a 50% refund that I had to chase up to get.
If you were depending on your phone to guide you around this would have completely messed up your plans.
My advice is this company is not worth the stress. Will get SIM from Airport from now on.

So easy to get it up and going on my phone and worked everywhere I went in Osaka and Tokyo. Speeds were great too. Highly recommended

the connection was either very slow or non existent, it was very frustrating as I really needed it to guide me to places when I was overseas.

I ordered a Esim and a physical sim for my trip in 3 weeks. Thinking it would be nice to support a local company in Mebourne. The Esim was emailed to me however there was no communication on when the physical sim was sent. I emailed multiple times and got no response. Have not received a refund for it. I've had to purchase another sim elsewhere the week of the trip.

Lemon mobile never responded to my emails or messages. Think twice about purchasing a esim as you never get reception.For a Melbourne based company there customer service is disgusting.Save your money and dont give lemon mobile a consideration. THE WORST

I bought a SIM card with a promised 3-8 day delivery. However, after 6 days, I still haven't received any tracking ID, despite numerous attempts to contact the company. I need the SIM for my trip next week, but I don't know how to get in touch with them.