Dear LendInvest, can you please help me understand why over the past six months not a single loan has been offered to me as an individual investor? Thank you.
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Veja o que dizem as avaliações
I have been a broker and a borrower when dealing with lendinvest, both have been a great experience. Streamlined, fast, easy to deal with and apply a proper common sense approach to lending. From... Ver mais
A empresa respondeu
As a solicitor with a busy conveyancing practice dealing with many BTL lenders on a daily basis; Lendinvest stands out as the most efficient and easiest to deal with. The completions team; Naomi, Ash... Ver mais
A empresa respondeu
Dealt with Yasmin Mohammed with a product switch that the client has adverse in the background personal and on the Ltd Company. She was very prompt at getting this reviewed by an underwriter and appr... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
LendInvest is the UK's leading platform for mortgages. Having lent over £6 billion of short term, buy to let and homeowner mortgages, LendInvest is making mortgages simple. LendInvest uses technology to provide borrowers high quality property finance, and makes it possible for investors - from individuals to global financial institutions including Lloyds, J.P. Morgan, HSBC, Citigroup and NAB - to invest in the loans it originates in return for a stable income secured against property.
Informações de contato
4-8 Maple Street, W1T 5HD, London, Reino Unido
- 020 7118 1900
- support@lendinvest.com
- lendinvest.com
4,6
Excelente
606 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Service and Products
Product offering is very good. We have done quite a few BTLs over last year and the BD and Underwriting team provide an excellent service. Their case manager Liv Roscoe is 1st class
3 de setembro de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Donna,
Thank you for taking the time to leave this review, and we're thrilled to know that you've had a good experience working with us over the last year. We always pass on feedback to our teams, and we'll be share to pass on your kind words to our BDMs, Underwriting team and Liv.
Please let us know if you need anything else, and we look forward to working with you again very soon!
Best,
The LendInvest Team
Nicholas Hamilton
Nicholas Hamilton - Super helpful & good knowledge bank
8 de outubro de 2025
Avaliação não solicitada
Resposta da LendInvest
Dear Manoj,
Thank you for taking the time to leave this review. We always share feedback with our colleagues, and we'll be sure to pass on your kind words to Nicholas.
We look forward to helping you complete your next property deal, in the meantime, please don't hesitate to reach out!
Best,
The LendInvest Team
Great People Great Lender
Have been working with Lendinvest for Just over 2 years now and with the brilliant support from Business Developments Managers and Underwriters like Nicholas, John, Daryl, Paige and many many more we have been able to build portfolios for clients using common sense lending and seamless processes - Top Firm with Top People!
8 de outubro de 2025
Avaliação não solicitada
Resposta da LendInvest
Dear Leon,
Thank you for taking the time to leave this review and for your kind words, we're thrilled that you've had a great experience working with us over the last 2 years.
We always pass on feedback to our teams, and we're looking forward to continue to work with you and your clients.
Again, thank you for this review, and if you need anything, please don't hesitate to reach out!
Best,
The LendInvest Team
Fantastic BDM Support
My BDM is great at making sure I fully understand the propositions they have for the clients and explaining them in detail.
8 de outubro de 2025
Avaliação não solicitada
Resposta da LendInvest
Dear David,
Thank you for taking the time to leave this review, and we're thrilled to know that you've had a great experience working with us. We look forward to offering you and your clients continued support.
If you need anything in the meantime, please don't hesitate to reach out.
Kindly,
The LendInvest Team
Good experience overall
Shane Wallace is our BDM and is fantastic, any questions or assistance on cases is dealt promptly. Underwriters use common sense and easy to reach. Online system quick and easy to use. Speedy application to offer. In terms of criteria they have some great quirks, very flexible. Cannot fault them!
1 de setembro de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Liz,
Thank you for taking the time to leave this review, and we're thrilled that you've had a great experience working with us. We always share feedback with our teams, and we'll be sure to pass on your kind words to Shane.
We're looking forward to closing your next deal, until then, please don't hesitate to reach out.
Best,
The LendInvest Team
Avoid at all cost!!!
2 de outubro de 2025
Avaliação não solicitada
Resposta da LendInvest
Dear Kamil,
Thank you for taking the time to leave this review, and we are sorry that on this occasion we were unable to support your mortgage requirements. As you'll appreciate, we have set criteria we can lend against, and in this instance, your request fell outside those parameters. That said, we appreciate you taking the time to leave this feedback, and we understand the frustration you felt at the outcome.
If you wish to file an official complaint with the FCA, please email complaints@lendinvest.com and a member of our compliance team will help you with this process.
Kind regards,
The LendInvest Team
Risk return profile has completely changed
Used to be a great platform for ok returns when the BOE base rate was low, but they seem to have completely loosened their credit policies, recently resulting in a large number of loans in arrears / enforcement. Due to this I’m winding down my investment portfolio. Customer service also give terrible and very washy answers as to why loans are arrears / enforcement. Also had to take some losses on loans with apparent LTVs of less than 50% in some cases, so whoever is carrying out valuations is not doing them accurately. If you want to invest be very cautious, the risk return profile has changed a lot in the last 24 months.
1 de outubro de 2025
Avaliação não solicitada
Resposta da LendInvest
Dear Mr Cooper,
While we obviously can't comment in public on your specific situation, we want to acknowledge your feedback and assure you that we take these matters seriously. We are sorry to hear that your experience has led you to feel the risk-return profile has changed.
We maintain robust credit policies and conduct thorough due diligence for every opportunity. While individual portfolios may experience natural variations and challenges in areas like arrears and enforcement, the overall performance of our platform investments has generally remained solid. We also rigorously manage and review our panel of third-party valuers; however, property appraisals are estimates, and their accuracy is always subject to unforeseen changes in the market and project viability.
A member of our team will contact you directly via email shortly to open a private line of communication and better understand your individual portfolio concerns.
Kindly,
The LendInvest Team
Terrible customer service
Terrible customer service - as an investor just spent an hour on hold as two previously left messages and an email weren't responded to. Still didnt get an answer. Oh and the rate has dropped as there are way more developments falling out of terms. Avoid.
18 de setembro de 2025
Avaliação não solicitada
Resposta da LendInvest
Dear Jonathan,
Thank you for taking the time to leave this review - we take your concerns very seriously. We have been in contact with you and will continue to work on resolving the situation.
We sincerely apologise that you had this poor experience.
Kind regards,
The LendInvest Team
Paige Archer our BDM is awesome
Paige Archer our BDM is awesome. Really helped push through difficult cases including overturning a declined valuation. Thank you for all your help.
5 de setembro de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Paresh,
Thank you for taking the time to leave this review and we're thrilled that you've have a great experience working with us.
We always pass on this feedback to our teams, and we'll be sure to share your kind words with Paige.
Please don't hesitate to reach out if you need anything else, and we're looking forward to helping you complete your next deal!
Best,
The LendInvest Team
Superb, efficient service with simple, sensible underwriting.
Submitted 4 x BTL Applications, our underwriter was Abby Hurst and she is fantastic. My client and I received the first offer the same day the valuation report was sent to Lend Invest, we then received the other 3 offers all within 24hrs of the valuation reports being sent back to Lend Invest. Really simple, sensible underwriting, no silly questions or queries just simple, incredibly efficient service and great communication from Abby. This is the best example of underwriting that I have experienced in a long time. A real 'can do' attitude. Thank you Abby.
13 de agosto de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Liz,
Thank you so much for taking the time to leave this review, and we're delighted to know that you've had a great experience working with us. We always share TrustPilot feedback with our teams, and we'll be sure to pass on your kind words to Abby.
Please don't hesitate to reach out if you need anything, and we look forward to working with you again in the very near future!
Best,
The LendInvest Team
Outstanding service
Outstanding service. Clear and concise. Super quick and efficient. Superb communication. Highly recommended.
7 de agosto de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Upesh - many thanks for taking the time to leave such a positive review – we’re really pleased to hear that your experience with us went so smoothly. We’ll make sure the team sees your feedback.
We really appreciate your support and look forward to working with you again soon.
Kind Regards
LendInvest
Cowboys
Disgrace. I have been investing with this company for 10 years but now cannot get my money back. They are a disgrace and are hiding something. They do not return calls and you cannot get hold of management. I’m in the process of reporting them to the authorities as feel fraud is happening, Be careful of dealing with these cowboys.
1 de agosto de 2025
Avaliação não solicitada
Resposta da LendInvest
Mr Sharpe, we're sorry to hear you've had this experience, especially after investing with us for such a long time.
We fully recognise how important clear communication and access to information is at times like this, and understand your frustration. We’re pleased that our team has now been in touch and are we'll continue working with you to address your concerns.
Please be assured that we take all feedback seriously and remain committed to resolving issues transparently and constructively.
KR, The LendInvest Team
A specialist lender for a specialist…
A specialist lender for a specialist Broker. Consistent performance backed by a great team. Very reliable service from everyone involved. Underwriters call the broker if necessary and offers issued promptly. A top 5 lender all day long.
1 de agosto de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Gary - Thank you for the fantastic review – it’s great to be recognised as a top 5 lender by you, and we really value the endorsement. Consistency and reliability are exactly what we aim for, so we’re pleased to hear that came through in your experience.
We’ll pass this on to the full team, including the underwriting team – they’ll be glad to know their approach is appreciated.
Looking forward to working with you again on the next one.
Good Broker support on this case
Great to get this case completed after an initial issue, great work from the team at Lendinvest to get the case back on track.
25 de julho de 2025
Avaliação não solicitada
Resposta da LendInvest
HI Glyn,
Thank you for taking the time to leave this review, and we're thrilled to see that you've had a good experience working with us.
We'll be sure to share this feedback with the teams that you worked with. Thanks again and if you need anything else from us, please don't hesitate to reach out.
Best,
The LendInvest Team
Resposta da LendInvest
Hi Rochelle,
Thanks so much for taking the time to leave this review, and we're delighted that you had a good experience working with us.
We're looking forward to working with you again very soon, please don't hesitate to reach out if you need anything from us.
Best,
The LendInvest Team
90% ltv bridging deal funded!
I had an excellent experience with my most recent unregulated bridging application at LendInvest. The underwriting process was dealt with at speed yes but clearly with a common sense approach to specialist lending where other lenders can fall short on understanding the complexities of bridging and day 1 remortgages when a property has been secured below market value. The underwriter (Adam Sellwood) was highly responsive throughout, answering queries promptly and kept the deal moving at pace so much so that the entire process from submission to completion took only 15 working days including a physical valuation. Adam's proactive approach made a real difference, especially on a tight timeline for both myself and the client who was anxious to get the deal done as quickly as possible. The real standout was the value delivered to my client. Securing funding at 90% LTV is a game-changer, allowing them to capitalise on an opportunity they otherwise couldn’t have with other lenders, at a competitive rate. I wouldn’t hesitate to use LendInvest again or recommend them to other specialist finance brokers. I look forward to my next case.
14 de julho de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Kirsten,
Thank you so much for taking the time to leave this review, and we are so pleased to know that you had a great experience working with us. We always pass on these reviews to our teams, and we'll be sure to let Adam know about your kind words and accolades.
Thanks again, and we look forward to working with you again to close your next deal in the near future!
Best wishes,
The LendInvest Team
Kieran Route
Kieran Route
I have just completed a bridge with Lendinvest. What started out as a straightforward case, quickly became quite the opposite! Kieran was an absolute pleasure to work with, he helped to make the process smoother and kept me informed all the way through. He was very patient and helpful. We will definitely use Lendinvest for bridging again. Thank you Kieran and team.
10 de julho de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Jane,
Thank you so much for taking the time to write this review, we're very pleased to see that you're experience with us was positive. We always pass this feedback on to our teams and we'll be sure to share this with Kieran.
Thanks again and we look forward to supporting you on your next bridging deal!
Best wishes,
The LendInvest Team
Horrendous 9 yr experience!
9 yrs of horrendous investment service returns & losses on a 7-figure investment sum! Truly horrendous! Avoid at all costs.
2 de julho de 2025
Avaliação não solicitada
Particular mention to Tom Meikle in the…
Particular mention to Tom Meikle in the BTL Direct team, who was massivly supportive, helpful and professional from beggining to end. The initial approach to move our borrowing to better rates was really welcomed, The process was almost seamless - slight hickup, but resolved quickly once Tom was made aware.
23 de junho de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Stephen,
Thank you for taking the time to write this review, and apologies for our delayed response. We're pleased that you had a good experience working with us. We always share this feedback with our teams and we'll be sure to pass this feedback on to Tom.
Thanks again, and we hope to work with you again in the near future!
Best wishes,
The LendInvest Team
The requirements were straightforward…
The requirements were straightforward and relevant. The application portal is streamlined and intuitive
30 de maio de 2025
Avaliação não solicitada
Resposta da LendInvest
Hi Wole,
Thank you for taking the time to leave this review. We're glad that you had a good experience working with us, and we'll pass on your feedback to our teams.
If you need anything from us, please don't hesitate to reach out. We look forward to more business with you in the future!
Best,
The LendInvest Team
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