Moving Nightmare!
If I could give zero stars, that’s what this company deserves. First of all, I used the LGM Peterborough branch. They are not a Peterborough company, like they claim to be. The address is a storage unit. They arrived 45 minutes late from Ajax. They charge you by the hour and move so slowly. My three bedroom home which only had one bedroom set, took almost 5 hours to pack. They scratched my handrail, scuffed the walls, then scratch the hardwood flooring and tried to pull off that it was already there. When speaking with the supervisor, he tried to swindle a $200 discount. My realtor came to assess the damage, took pictures and got an estimate from the flooring company which then they said the damage was over $1000. I also had to get a friend's truck and trailer and load the rest of the furniture they said wouldn't fit in the truck. When unloading, I had everything marked which room it was going in and they just put boxes wherever and I had to move them into the right rooms. I had to remove all the plastic wrapping. Then they refused to move furniture into the basement, saying that it wouldn’t fit. They didn’t even attempt it! When 80% of the truck was unloaded, they stopped working. They were advised by the supervisor, that I had to accept and sign a waiver with the agreed amount of $1700. He was then arguing with me about the cost of the damages. I had to call the police to get the rest of my belongings unloaded. They still refused to unload, so I jumped into the truck and started unloading the boxes myself. They charged my credit card without my authorization! Once they got their money, they put the rest of the furniture into the garage and left. I had to hire another moving company to move the furniture into my basement, which they had no issues getting it in the house! The customer service and head office are rude and they pay with gift cards for their 5* reviews.
DO NOT USE THIS COMPANY!!!!!
UPDATE: In response to Let's Get Moving the "head office/ general manager" continues to bribe me to accept their offers so long as I take down my reviews across multiple platforms! I refuse to accept any money as I believe these reviews are to inform other customers and let them make informative decisions. The head office continues to place blame on the local manager but it's the same person from head office I was dealing with in the beginning that was rude and bullying!
RESPONSE: A stolen move? Do you hear what you are saying? This is exactly the experience the consumer needs to see! First of all, the police were involved and told your men to remove MY belongings from the truck when your company tried to hold it RANSOME for not paying the bill, when only 3/4 of the truck was unloaded! They told you that was ILLEGAL and THEFT! My pregnant realtor and myself had to go in the truck and start unloading MY belongings. SECONDLY, you charged my credit card WITHOUT my authorization and I disputed the charge! THIRD: It is freedom of speech which forums I can post!
This is a perfect example of the SHADY company people are dealing with if they choose your company!
24 de agosto de 2025
Avaliação não solicitada
