Disappointed in the customer service…
Disappointed in the customer service help to resolve an issue with verification so I can do a withdraw. I keep getting the run around to prove I made a payment. I didn't play a bonus to get this win. I'm about to file a complaint with the BBB and whoever else I need to regarding my ongoing issues. I think they simply don't want to pay cause it's a large amount.
Your portal will not and has not excepted my documents of proof of deposit. It will not upload and continues to indicate to resubmit. Your chat customer support is of no help and I've emailed you support team several of times for it to be resolved. I've requested I can email the information and still no response. I feel because I have a large amount that I won from my deposit, your casino simply doesn't want to pay it out and hope I continue to play it off like I have been. That's not fair to your customer
Update to last response ... Again I am being asked to upload the information on your portal and again I am receiving the same message to resubmit. I have sent screenshots to the support team to forward to your experience team. I hope this will finalize my verification.
UPDATE: CAN I PLEASE HAVE SOMEONE FROM THE EXPERIENCE TEAM CONTACT ME INSTEAD OF RHE SUPPORT TEAM. AGAIN YOU ARE REFUSING MY DOCUMENTS TO VERIFY MY ACCOUNT SO I CAN DO A WITHDRAW.
Resposta de Let's Go Casino
Hello Laurie,
Thank you so much for sharing your experience with us. We’re truly sorry to hear how frustrating this has been for you—especially with verification and trying to withdraw your winnings. We completely understand how stressful and disappointing this must feel, and it’s absolutely not the experience we want for our players.
We’re also concerned to hear that the support you received didn’t meet your expectations. Every player deserves friendly, helpful assistance, and we sincerely apologize that this wasn’t your experience. Your feedback is incredibly important, and we’re taking it very seriously.
We would really appreciate the chance to investigate this for you and find out what went wrong with your withdrawal. Could you please share your account details (full name and registered email address) with us via Trustpilot? This will allow us to look into things thoroughly and assist you properly.
Thank you again for reaching out and giving us the opportunity to make this right. We’re here to help and will do our best to resolve this for you as quickly as possible.
Update :
Hello Laurie,
Thank you so much for providing your details, and congratulations again on your winnings! 🎉 We know how exciting this is, and we completely understand how important it is for your withdrawal to reach you quickly.
After reviewing your profile, we’re really sorry to have to ask again, but our Payments Team needs to re-request your verification. The document submitted earlier didn’t include all the required details, so we’re unable to accept it at this time. We completely understand that this can be frustrating, and we sincerely appreciate your patience while we get this sorted together.
To make this as easy as possible, could you please provide proof of your Interac deposit? A clear screenshot or photo from your bank account or payment method showing:
* Your full name
* Your account number
* The transaction made to our casino
* The transaction date
You can securely upload your document here:
https://www.letsgocasino.com/en/account/documents
Once we receive this, our team will ensure your verification is completed so your funds can reach you without any further delays.
If you run into any issues or if anything feels unclear, please don’t hesitate to reach out. Our live chat team is available 24/7 and will personally guide you through the process. We want this to be as smooth and stress-free as possible for you.
Thank you again for your understanding and for sticking with us—we truly appreciate it, and we’re here to make sure everything gets resolved promptly.
Update :
Hi Laurie,
Apologies for the delay in getting back to you — I really appreciate your patience. I have some wonderful news! 🎉
Your submitted documents have been approved, so you’re all set. All that’s left is to submit your withdrawal request, and your funds will be on their way.
If you’d like, our live chat team can guide you through the withdrawal process step by step to make it completely smooth and easy.
Warm regards,
Let's Go Casino Customer Experience Team
