I paid for a ticket and never got my…
I paid for a ticket and never got my ticket
23 de maio de 2026
Avaliação não solicitada
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Detalhes da empresa
Escrito pela empresa
Levifly is a premium UK travel brand created by a team with over 15 years of expertise in private tours, luxury holidays and curated attraction experiences across the Far East and Middle East. Building on this long-standing foundation, Levifly now brings ATOL-protected flights, luxury escapes, multi-city holidays, and exclusive NDC fares to travellers across the UK. With access to private UK market content, top airline partnerships, and hand-picked global experiences, we deliver exceptional value with a refined, personalised service. Experience trusted expertise. Travel beautifully. Choose Levifly.
Informações de contato
184 Gillshill Road, Hull, HU8 0JR, London , Reino Unido
- +442080440900
- customerservice@levifly.com
- levifly.com
3,5
Bom
9 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Tower bridge is amazing.
Tower bridge is amazing.
But also the person that is responsable for sending the tickets. He was very kind
7 de maio de 2026
Needs to be more virtual friendly
The line went by fast. Staff were nice. A QR code wasn’t sent to email after tickets were purchased online. I’m not sure if one gets sent; but, having to go to guest services and get the ticket printed out was inconvenient. Waste of paper too.
1 de maio de 2026
Resposta da Levifly
Thank you for your feedback. We really appreciate you taking the time to share your experience.
We’re glad to hear you found the staff friendly and that the queue moved quickly 😊 However, we’re sorry for the inconvenience caused regarding the QR code. Normally, an e-ticket or QR code should be sent via email after purchase, so we understand how frustrating it must have been to visit guest services and require a printed ticket.
Your suggestion about making the process more virtual-friendly is absolutely valid, and we’ll be sure to pass this feedback along to the relevant team to help improve the overall experience and reduce unnecessary paper use.
Thank you again for highlighting this, and we hope to welcome you back for a smoother visit in the future.
Kind regards,
LeviFly Team
Had trouble finding the bar code
1 de maio de 2026
Resposta da Levifly
Thank you for your feedback. We’re sorry to hear you had trouble locating the barcode. It’s usually included in the confirmation email, but we understand it may not always be easy to find. We’ll take this on board to improve the experience.
Kind regards,
LeviFly Team
Iceland trip
My friend and I went to Iceland for a four day trip hoping to catch the northern lights. The team at LeviFly booked our entire itinerary for us. Including transport to and back from sky lagoon, to see northern lights and south coast tour of Iceland. I had absolutely nothing to worry about. During the trip, there was one day when the bus forgot to pick us up, I was able to get in touch with the team at LeviFly and they responded promptly with a number I could call and I was assigned to the next bus immediately. It was an amazing trip.
22 de janeiro de 2026
Resposta da Levifly
Hi Shagufa,
Thank you so much for your lovely feedback and for choosing LeviFly for your Iceland trip.
We’re delighted to hear you had an amazing experience and that everything was taken care of for you. It’s especially great to know our team was able to assist quickly when the pickup issue occurred. That’s exactly the level of support we aim to provide.
We truly appreciate your kind words and look forward to helping you plan your next adventure.
Kind regards,
LeviFly Team
Loved it!
I recently returned from a holiday to Kuala Lumpur. The entire booking process was smooth from the beginning. Ken was professional and ensured all my queries were answered. The pricing was very competitive and the arrangements. I would confidently choose this service again for my future travel plans.
22 de novembro de 2025
Avaliação não solicitada
Resposta da Levifly
Thank you so much for your kind review! We’re delighted to hear that your Kuala Lumpur trip was seamless and that the booking process with Levifly met your expectations. Ken will be very happy to know his support made your experience even better.
We truly appreciate your trust in Levifly and are glad our competitive pricing and arrangements worked well for your holiday. We look forward to assisting you again with your future travel plans
Absolutely amazing experience
Absolutely amazing experience! This travel agency took care of every detail and made our trip completely stress-free. Friendly staff, seamless planning, and unforgettable recommendations. Highly recommend for anyone wanting a perfect getaway!
28 de novembro de 2025
Avaliação não solicitada
Resposta da Levifly
Thank you so much for your wonderful feedback! We’re thrilled to hear you had an amazing experience and that our team was able to make your trip smooth, stress-free, and memorable. Our staff genuinely enjoys helping travellers create the perfect getaway, so your kind words truly mean a lot.
We appreciate your recommendation and look forward to planning many more unforgettable trips for you in the future
I've booked with Levifly twice
I've booked with Levifly twice, Was a smooth and genuine service. Whether the dates I preferred or the weight allowance, they managed to accommodate for my booking.
Will definitely recommend 💯
All The Best to the Team!
14 de agosto de 2025
Avaliação não solicitada
Resposta da Levifly
Thank you so much for your continued trust in Levifly! We’re delighted to hear that both of your bookings went smoothly and that we were able to accommodate your preferred dates and baggage needs. Providing a genuine, hassle-free service is exactly what we aim for, and it’s wonderful to know we met your expectations.
We truly appreciate your recommendation and your kind words for our team. Wishing you all the best as well — and we look forward to assisting you again soon!
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