Lexus Woodford Avaliações 

259
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lexus Woodford is in itself a superb advert for the Lexus range of cars, and well worth my journey along the M25 to get there. The staff I have met during my recent first purchase of a Lexus, hav... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

National Recall re Fuel Vent Tube, main dealer is quite a way from me so I had arranged a courtesy car but when I arrived I asked if they could do the job immediately & save me møre travelling back n... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

been trying to book a service I called so called lexus over 8 times today they keep passing the buck no one there has any knowledge or experience seems like they just employ any body , no one ev... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic buying experience from great staff ! Viki Peter Simon and the Manager Louis ... great coffee too ... a friendly family type of approach nothing is too much of a problem and all bases covered... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Escrito pela empresa

Explore a life of luxury with us here at Lexus Woodford. Lexus Woodford was born in the year 2000, almost a decade after Hills Motor Group’s first dealership Hills of Woodford Toyota. Since, Lexus Woodford has triumphed reflecting luxury, performance and reliability in both our products and customer service. Being a family run business we can assure you that you can have the confidence in the quality and personalised service you’ll receive when visiting our centre. Onomotashi is our benchmark here at Lexus Woodford. Translated, Onomatashi is a Japanese term used to represent the act of providing detailed service in a variety of ways to allow guests to spend a relaxing and memorable time by putting customers first which is exactly what we aim to deliver to all of our customers visiting our centre.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

259 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(259)

17 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I always enjoy my trip to Lexus…

I always enjoy my trip to Lexus Woodford👍the front reception make me feel welcome, particularly, Tracy Clark always asking about my day and how things are while preparing a very nice latte. Thank you for your custom.

22 de dezembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Good customer service and always…

Good customer service and always helpful. Tracie Clarke is always friendly and professional.

22 de dezembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Very nice

Very nice, polite and considerate staff at Lexus Woodford. Special thanks to Poppy Walker - sales representative!!!

11 de novembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Vugar,

Thank you for your 5 star review, Poppy has been informed of your comments and we certainly look forward to seeing you again soon,

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Lexus Woodford

I visited Lexus last Thursday to have tailored security protection plates installed to enhance the safeguarding of my RX Lexus, and I couldn't be more pleased with the exceptional service I received. The experience was truly outstanding, thanks to the remarkable customer service and, most importantly, the outstanding attention I received from Tracie Clark.



Tracie went above and beyond to ensure my visit was not only productive but also as comfortable as possible. Her dedication and professionalism left a lasting impression on me. I would like to extend my sincere gratitude to Tracie Clark and the entire Lexus team for their wonderful service. It's clear that they are dedicated to providing top-notch service and making their customers feel valued and well taken care of.



I highly recommend Lexus to anyone looking for both exceptional vehicle services and a customer-centric approach. Thank you once again for a fantastic experience.

26 de outubro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Ademola,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Amazing service by the team

Amazing service by the team. Came for a wedding in the area and had a punctured tyre. They treated us really well even though that was not our local Lexus Centre. Special thanks to Tracie Clark

26 de outubro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Abiola,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

3rd Service, Highly recommend.

Cannot knock the service from all the staff. I used to get the curtesy car, but now drop the car off & wait in the showroom.
Reason for this is their efficiency & the excellent aftercare care service both from Jeremy Forester & Tracie Clark who ensures I’m well looked after.

26 de outubro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 4 de um total de 5 estrelas

Poppy Walker

Poppy Walker, We would like to thank you very much in helping us choose our car, and sorting out the minor things we were concerned about.
Poppy went out of her way to ensure that everything went smoothly on the day of collection and was excellent at demonstrating to us all the features with her colleague Marisa Spence.
Thanks again
Nisha

15 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Excellent service as always

Excellent service as always. Have been dealing with this branch for over 6 years and Tracie at reception is always a pleasure to speak with. Anna always helps me find a new car for me and my wife and she's very considerate of our budgets and after service as well. Thank you!

6 de outubro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Very helpful and polite

Tracie Clark is very helpful with all customers who arrive for either purchasing a new vehicle or for their car service and MOT while they wait. She will always keep checking on you if you would like Tea/coffee or water. Thank you for your hard work.

5 de outubro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Neeraj,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 4 de um total de 5 estrelas

New Car Assistance There's alot to learn & decide on when…

There's alot to learn & decide on when buying a new car. We were fortunate to be assisted by Poppy Walker who was patient & willing to spend time explaining the many features & workings of the new car. Also impressively, Poppy was happy to refer to her Manager if she was unsure of an answer.Also, nice to receive follow up contact from Poppy after we'd bought our new car.

12 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Lucy Keeny was wonderful

Lucy Keeny was wonderful, helpful with attention to details, thereby I could deal with everything within a shorter span of time! The hospitality and welcome by the receptionist, in particular Tracy - Host, was excellent. We look forward to continuing our relationship with Lexus Woodford

MA Raquib, and
Mrs RS Raquib, plus
Rimo Raquib

27 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Marisa it was great meeting you

Marisa it was great meeting you
Thank you for the wonderful experience

28 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Lexus Handover

Fantastic attention paid to both of us.Mariss⁰a & Ty treated us with respect & tons of patience.We returned to the showroom as our phones wouldn't link to the car.Once again they were friendly & attentive.Cai was asked to assist in setting up the connected services.He was also friendly & helpful.10 out of 10 for all three!

26 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

New car

Wonderful service... Erol and Marisa were so helpful and very friendly . They spent time with us, telling us everything we needed to know about our new car

27 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

A wonderful handover

Lexus have been okay throughout the porches, but by far the most amazing part would have to be the hand over. You’ve truly struck gold with Marisa, she was extremely patient and thorough in each and every explanation. Thank you for taking the time to help me get up to speed!

26 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Marisa has been extremely helpful and…

Marisa has been extremely helpful and friendly and has made the handover of my new car very pleasant

26 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Car collection

I picked up my new car yesterday and was seen by Erol and Marisa they were both excellent, friendly, efficient and had a brilliant knowledge of the car. First class service!

25 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

I was seen by Marisa Spence who…

I was seen by Marisa Spence who inducted me to my new car. She made me very welcome and gave a very thorough information about my new car. I have been a happy customer.

22 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

First class Service

Poppy was brilliant at showing me all the features of the new electric car. She was very instrumental in helping me to find a suitable LEXUS vehicle that was ideal for my needs. It was a pleasure dealing with her and her other colleagues namely Merisa and Simon. I would highly recommend Lexus Woodford for a good customer service.

13 de setembro de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Vernette,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Great service all round

Great service all round, very comfortable and pleasant experience. Particular thanks to Tracie, who was first class.

25 de agosto de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Alex,

Thank you for your review and your 5 star rating.

Kind regards,

Lexus Woodford

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