Lexus Woodford Avaliações 

259
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Lexus Woodford is in itself a superb advert for the Lexus range of cars, and well worth my journey along the M25 to get there. The staff I have met during my recent first purchase of a Lexus, hav... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

National Recall re Fuel Vent Tube, main dealer is quite a way from me so I had arranged a courtesy car but when I arrived I asked if they could do the job immediately & save me møre travelling back n... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

been trying to book a service I called so called lexus over 8 times today they keep passing the buck no one there has any knowledge or experience seems like they just employ any body , no one ev... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic buying experience from great staff ! Viki Peter Simon and the Manager Louis ... great coffee too ... a friendly family type of approach nothing is too much of a problem and all bases covered... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Veículos e Transporte

Escrito pela empresa

Explore a life of luxury with us here at Lexus Woodford. Lexus Woodford was born in the year 2000, almost a decade after Hills Motor Group’s first dealership Hills of Woodford Toyota. Since, Lexus Woodford has triumphed reflecting luxury, performance and reliability in both our products and customer service. Being a family run business we can assure you that you can have the confidence in the quality and personalised service you’ll receive when visiting our centre. Onomotashi is our benchmark here at Lexus Woodford. Translated, Onomatashi is a Japanese term used to represent the act of providing detailed service in a variety of ways to allow guests to spend a relaxing and memorable time by putting customers first which is exactly what we aim to deliver to all of our customers visiting our centre.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

259 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(259)

17 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Stunning Service and Aftercare!

Great Atmosphere in that dealership!
I was given a Great and Speedy Service.
In Particular Ashif Perwaiz in Service was great, kept us up to date with the progress of our Vehicle and help set up a service plan for our car.
Thank you Ashif and Lexus Woodford !

8 de junho de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

👍👌 great service

13 de junho de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

I recently had the pleasure of…

I recently had the pleasure of purchasing a car from here, and I can't say enough positive things about my experience with the incredible car salesman, Cai Lin. From start to finish, he went above and beyond to ensure I had the best car buying experience imaginable. He evidenced an impressive depth of knowledge about these luxury cars and then proceeded to guide me towards the perfect car pursuant to my needs. His expertise and attention to detail were second to none, making the entire selection process smooth and enjoyable. Cai's approach serves as a testament to the Lexus Woodford showrooms commitment to customer satisfaction. If you're a total novice about cars, like me, and need someone to quite literally hold your hand through the process, you won't get a better showroom than this.

8 de junho de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Hassan,

Thank you for your review and your 5 star rating.

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Erol

I have dealt with Erol throughout my dealings and purchase. Lovely man. Great manner and sense of humour. Always available for help and support. Many thanks

9 de junho de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Andrew,

Thank you for your review and your 5 star rating.

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Prompt and attentive care from…

Prompt and attentive care from Charlotte and Tracie. Thank you

7 de junho de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and your 5 star rating.

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Wonderful service from Lexus Woodford

Wonderful service from Lexus Woodford. Az made sure everything was perfect!

6 de junho de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Priti,

Thank you for your review and your 5 star rating.

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Excellent customer service …

Excellent customer service especially by Tracie and Charlotte.
They went out of their way to make sure we got everything that we needed. Very helpful and friendly staff. We will definitely be visiting again.

31 de maio de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Hi Aysha,

Many thanks for your 5 star review and rating, this is very much appreciated and we look forward to seeing you again soon,

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service. Went in for a service and MOT. Ashif and Tracie were very friendly and helpful. Also, Ashif was knowledgeable and very professional. They offered beverages whilst I waited, and Ashif answered any questions asked

An all-round good experience.

Dean A.

26 de maio de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Dean,

Thank you for your review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Thank you to Emma

Thank you to Emma, Tracie and the vehicle service team. They were very helpful, supportive and professional when I took my car for servicing

12 de maio de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Pamela,

Thank you for your review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Ashif was very helpful while I was at…

Ashif was very helpful while I was at the dealer today. He was able to explain effectively to me what he will be doing which I found very helpful

11 de maio de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Thank you for your review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Ashif thank you for taking care of me

Ashif thank you for taking care of me. The Vechical health check was great pointing out other issues. Also much appreciated in squeezing the extra work in while I waited

26 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Alex Bell,

Many thanks for the 5 star review, it is very much appreciated and we look forward to seeing you again soon,

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Nobody likes taking their car in for a…

Nobody likes taking their car in for a service you know its going to cost but my experience at lexus woodford has always been warm, welcoming and coffee and biscuits fuelled by the lovely Emma Jukes and Tracie Clark a business thrives on its welcome so I pay up ans say thank to E & T

21 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Victor,

Thank you for your kind review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Asif was friendly and explained me…

Asif was friendly and explained me everything in detail regarding the service. I will highly recommend dealing with him

19 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Zaheer,

Thank you for your kind review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Asaf

The customer service was extremely good, very helpful and overall very impressed with their work.

11 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

We would like to thank you for your kind words and 5 star rating, this is much appreciated and we look forward to seeing you again soon,

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Get yourself a Lexus…

I just love Lexus their customer service has always been above my expectation. Every time I change my car I keep going back to them. I have just had a service done and Az was spectacular. Love Lexus can’t wait to come back to see you guys …as for the cars they are amazing

5 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Hope you had a great Easter weekend, we would like to thank you for your kind words and 5 star rating, this is much appreciated and we look forward to seeing you again soon,

Kind regards,
Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Ashif perwaiz

Az, was very helpful and explained everything very clearly.

5 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Muro,

Thank you for your review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Took my old RX in because of a…

Took my old RX in because of a suspension sensor issue. So, diagnostic flagged what we suspected was the issue, replaced one sensor but unfortunately this did not resolve the issue. The service team manager and her team, especially Ashif could not have been more helpful, they sorted me out a courtesy vehicle at very short notice to make sure I was mobile for the weekend. Frustratingly the part required is on back order and won’t arrive for a few weeks, really not their fault, but again they showed real care and consideration for me as their customer. Yes, main dealers do cost more than other local repair shops, but, my bad was asking a local repair shop to do a basic thing for me and I suspect that because of their lack of knowledge, they may have caused the issue that I now have to resolve. Very much a false economy! The team at Lexus Woodford have made the whole experience a lot less stressful than it could have been.

4 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Paul,

Thank you for your review and 5 star rating.

Kind regards

Lexus Woodford

Avaliado com 5 de um total de 5 estrelas

Fantastic service provided by Mr Asif…

Fantastic service provided by Mr Asif kept me upto date on my service of the car.
Definitely coming back !

3 de abril de 2023
Avaliação não solicitada
logotipo da Lexus Woodford

Resposta da Lexus Woodford

Dear Customer,

Many thanks for your kind words and 5 star review, it is very much appreciated and we look forward to seeing you again,

Kind regards,
Lexus Woodford

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