Rahil in Leyland's Camden Town store is excellent. Great advice and service from her. She's a credit to Leyland SDM. Thank you!
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Veja o que dizem as avaliações
1 July, after my below update, yesterday I received SMS and email which was about my order was ready for pickup. I went to store and I've been told that my order was cancelled, refunded and gladl... Ver mais
A empresa respondeu
Item still hasn’t arrived which was purchased well over a week ago. Delivery fee paid for was 2/3 days. Customer service response has been terrible. I have sent two emails which have been met with au... Ver mais
A empresa respondeu
Good morning. The storefront is very well-organised, and the service provided by the staff was excellent and attentive. The prices are competitive with other market rivals, but I will definitely... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja "Faça Você Mesmo"
- Loja de decoração de design de interiores
- Loja de Ferramentas
- Loja de tintas
- Comércio de ferramentas
Escrito pela empresa
Leyland SDM is London's leading decorating and DIY specialists. We supply local tradespeople & people working on their own DIY projects as a Specialist Decorators' Merchants with paint and decorating materials.
Informações de contato
Fourth Way 24, HA9, Wembley, Reino Unido
- 020 7275 2999
- web.orders@leylandsdm.co.uk
- leylandsdm.co.uk
3,9
Muito Bom
400 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Poor customer service
Got paint colour testers my wife wanted mixed up. Returned within an hour to change for correct colour. Pots not opened. Told they do not exchange testers. Will not use Leyland again. They have lost £500+ of business for current house redecoration.
6 de junho de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hello,
We're sorry to hear about your experience and understand your frustration.
We appreciate you taking the time to share your feedback. Customer service is something we take very seriously. Please contact our Customer Support team at info@leylandsdm.co.uk with further details, and they will be happy to review the situation with you.
Thank you for bringing this to our attention.
Kind regards,
Leyland SDM
Shopping experience at the Kensington store.
Good morning.
The storefront is very well-organised, and the service provided by the staff was excellent and attentive.
The prices are competitive with other market rivals, but I will definitely return to shop here again if the need arises without a shadow of a doubt!
Other than that, thank you!
28 de maio de 2026
Resposta da Leyland SDM
Hi Rubens,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you found the Kensington store well organised, our team attentive, and our prices competitive.
We really appreciate your feedback and look forward to welcoming you back again in the future.
Kind regards,
Leyland SDM
Yasin was able to meet a specific query…
Yasin was able to meet a specific query of mine will excellent professionalism and courtesy.
2 de junho de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hi Andrei,
Thank you for taking the time to leave us a review.
We're pleased to hear that Yasin was able to help with your query and that his professionalism and courtesy made a positive impression.
We'll be sure to pass your feedback on to him and the team.
Kind regards,
Leyland SDM
Resposta da Leyland SDM
Hi Sasha,
Thank you for your review.
We're delighted to hear that JB provided such fantastic service. We'll be sure to pass your kind feedback on to them.
We look forward to welcoming you back to Leyland SDM soon.
Kind regards,
Leyland SDM
Resposta da Leyland SDM
Hi Anton,
We're sorry to hear that you were disappointed with your experience.
We'd like to understand more about what happened and see if there's anything we can do to help. Please contact our Customer Support team at info@leylandsdm.co.uk, and a member of the team will be happy to look into this for you.
Kind regards,
Leyland SDM
Leyland Ealing Broadway
Many thanks to the team at Leyland Ealing Broadway. They are trying hard to satisfy their customers. A small but well-supplied shop where you can find everything for DIY projects.
21 de maio de 2026
Resposta da Leyland SDM
Hi Valeriu,
Thank you for taking the time to leave such a positive review.
We're delighted to hear the Ealing Broadway team provided a great experience and that you found everything you needed for your project. Your kind words will be shared with the team.
We look forward to welcoming you back again soon.
Kind regards,
Leyland SDM
Great service
Ordered online and collected in store, really helpful and charming staff, now a loyal customer!
12 de maio de 2026
Resposta da Leyland SDM
Hi Joe,
Thank you for your lovely review! We’re so pleased to hear you had a great experience with our team and found the click and collect process smooth and easy. We really appreciate your support and look forward to welcoming you back again soon!
Having accepted my order a few days…
Having accepted my order a few days later you tell me it is out of stock.
1 de maio de 2026
Resposta da Leyland SDM
Hi,
Thank you for your feedback. We’re sorry to hear this. Unfortunately, despite our best efforts to keep stock levels updated, there are rare occasions where an item becomes unavailable after an order is placed. We understand how frustrating this is and sincerely apologise for the disappointment and inconvenience caused.
Nice thoughtful staff and they even…
Nice thoughtful staff and they even gave me a flap on my paint to make it easier to open 👍 thanks guys
13 de maio de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hi,
Thank you for the great review! We’re really pleased to hear you had a positive experience with the team.
Sometimes it’s the little things that make all the difference, so we’re glad the paint flap came in handy!
Many thanks.
Resposta da Leyland SDM
Hi Anthony,
Thank you for taking the time to leave feedback. We're so sorry you've had this experience, please could you email info@leylandsdm.co.uk, so we can look in to this further.
Many thanks.
James - The Gem of Acton Leyland
I just wanted to say a few words about James, the store manager from Leyland in Acton. Right from the start, he made suggestions and ideas I had not thought of (and never would have), listened intentively, was patient, super knowledgeable and saved me SO much money. He really went the extra mile for me when he didnt have too and has massively influenced the overall result of the work in my home for the positive. He has really made my week and is a credit to Leyland! Huge thank you James 😊 🙏 🙌 👏
12 de maio de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hi Karagh,
Thank you so much for your kind words. We’re delighted to hear about your experience with James at our Acton store.
Providing knowledgeable advice, great customer service and helping customers find the best solutions is exactly what we strive for, so it’s fantastic to hear James went above and beyond to support you and help bring your project to life while saving you money too.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, and we hope to welcome you back to Leyland soon!
Resposta da Leyland SDM
Hi,
Thank you for taking the time to leave such lovely feedback! We will pass your kind words on to the team.
Many thanks.
Sorted quick
I had a problem with my order and it was dealt with quickly and professionally I received my order no problem after that
22 de abril de 2026
Resposta da Leyland SDM
Hi Angela,
Thank you for taking the time to leave such a lovely review. We're glad to hear your order issue was rectified.
Many thanks.
All good great value
21 de abril de 2026
Resposta da Leyland SDM
Hi Nigel,
Thank you for your fantastic feedback!
Many thanks.
Hammed was extremely helpful
Hammed was extremely helpful, and super friendly. Great service overall.
30 de abril de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hi William,
Thanks for the 5-star review! We will be sure to pass your kind comments on.
Many thanks.
Helpful with helping a novice buy the…
Helpful with helping a novice buy the right things for the jobbut no paint mixing service at Chiswick Brancj
2 de março de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hi Joan,
Thank you for your lovely review. We’re glad our team could help you find the right products. We’re sorry the paint mixing service wasn’t available at our Chiswick branch and appreciate you flagging this.
If you ever need mixing, please feel free to contact our team and we'll do our best to advise which store nearest to you offers this service.
Thanks again.
over and beyond brilliant service…
I received beyond brilliant service from JL. I had a problem with the scheduled delivery date that my builders had arranged. I phoned, spoke to JL who was unbelievably understanding and accommodating. He juggled things around and rescheduled my delivery to a day and time that was far more suitable.
I am extremely grateful. Thank you so very much.
29 de abril de 2026
Avaliação não solicitada
Resposta da Leyland SDM
Hi Yvette,
Thank you so much for your kind words. We’re really pleased JL was able to help get your delivery rearranged at short notice, we know how important timing can be when you’ve got work scheduled in.
We’ll be sure to pass your feedback on. Thanks again for taking the time to share your experience, it’s greatly appreciated.
Great service and excellent customer…
Great service and excellent customer service
14 de abril de 2026
Resposta da Leyland SDM
Hi John,
Thank you for your kind review. We’re pleased to hear you were happy with both the service and customer care. We really appreciate your support and hope to help you again soon.
Many thanks.
Resposta da Leyland SDM
Hi Jakub,
Thanks for the 5-star feedback!
Many thanks,
The Leyland Team
Never recieved order
Never recieved order, money was returned to my account no explaination given.
6 de abril de 2026
Resposta da Leyland SDM
Hi Malcolm,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience. We understand how frustrating it must have been to not receive your order and to have the payment returned without any explanation.
This isn't the standard of service we aim to provide. If you’d be willing to contact our customer service team on info@leylandsdm.co.uk with your order details, we’d appreciate the opportunity to look into what happened and provide further clarification.
Many thanks.
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