Licenseplace Avaliações 

589
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Initially I couldn't upload and get the software I bought to work. I was using an older PC so the updates didn't connect properly. I thought I had lost my chance to get the software uploaded and not b... Ver mais

Avaliado com 5 de um total de 5 estrelas

I initially had some issues with my download of Lightroom and contacted Licenseplace's general help desk through their website. Harry contacted me within a few hours on the same day and we were back a... Ver mais

Avaliado com 5 de um total de 5 estrelas

I initially struggled with my own download and sought assistance from licenseplace. Harry came to my rescue and undertook the complete process from fresh install, licensing and ultimately ensuring my... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a problem as I downloaded Office 2019 instead of Office 2024. I emailed Licenseplace and Harry very kindly reissued the correct package and gave me detailed step by step instruction on how to inst... Ver mais

4,6

Excelente

O TrustScore é 4.5 de um total de 5

589 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 43% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(589)

588 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Licenseplace.

Licenseplace.
was very helpful in helping me install the software ,
Harry was extremely helpful and friendly,
very prompt with getting back to me and resolving any issues i had, he call back on time as promised,

very very good service.

13 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Quick and efficient set up of software by Harry, that was'nt as easy to install as first suggested when purchased - V-happy with the call back and set up service provided

13 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service and Genuine Technical Support

I rarely leave reviews, but in this case I felt it was deserved.

I purchased AutoCAD and Inventor through Licenseplace and the support I received from the team was absolutely excellent.

They were patient, professional, and always willing to help. Every question I had was answered promptly, and they went above and beyond to make sure everything was working correctly. Thanks to their support, both AutoCAD and Inventor are now running perfectly on my system.

What impressed me most was that they didn't disappear after the sale. They continued to provide assistance, remote support when needed, and genuine advice to help me get up and running. It's clear they care about their customers and want them to succeed.

My advice to anyone considering using Licenseplace is to be patient, communicate clearly, and work with them through any setup questions. In my experience, they were extremely knowledgeable and committed to resolving any issues.

I'm now happily using the software for professional design work and couldn't be more pleased with the service I've received.

A big thank you to the team for all their help. Highly recommended.

1 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Malcious site - use at your peril

I redeemed a 5pm.co.uk voucher for Autocad 11/6/26. The link took me to the licenseplace website but both the AVG browser and Edge browser declined to connect stating that the site was malicious. I enquired with the company via a chat help line (cannot remember how I ended up there) and asked for help and stated that I was hesitant to download the Autocad software given the warnings. I was left a voice message saying "That's your choice, we sell five to six hundred .." and then the message ceased. That's not what I would call good customer service and I would warn anyone off using this company, given my experience of them. Thank you AVG and Edge for protecting my system.

11 de junho de 2026
Avaliação não solicitada
logotipo da Licenseplace

Resposta da Licenseplace

Thank you for your review.

We are sorry to hear that you formed this impression.

However, we feel it is important to clarify several points for future readers.

The software was successfully delivered and, to the best of our knowledge, was never downloaded, installed or tested. As a result, no technical issue with the software itself was ever established.

Modern browsers, antivirus products and security tools can sometimes generate warnings for newly distributed files, volume licensing deployments or download servers. Such warnings are not, in themselves, proof that a website or software is malicious.

We also note that our support team responded to your enquiry and attempted to assist you. We routinely help hundreds of customers with installation and activation questions every month.

Regarding the voicemail reference, the message appears to have been cut off before completion and therefore does not accurately reflect the full context of the support offered.

We fully respect your decision not to proceed with the installation if you were uncomfortable doing so. However, we believe it is important to distinguish between a personal decision not to continue and evidence that a product or website is malicious.

Should you ever wish to revisit the matter, our support team remains available to assist.

Kind regards,

Licenseplace

Avaliado com 5 de um total de 5 estrelas

struggled installing Autocad now fixed!

Initially struggled installing Autocad myself due to license and windows security issues. Arranged a call with the helpdesk who then remoted over to my machine to install correctly. 100% recomend and for a bargain price!!

11 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

PERFECT SERVICE A+++

I had issues installing on my desktop, however the customer service advisor was able to go through with me step by step to resolve it. When I got stuck they helped me remotely to do a complete cleanup and reinstall. PERFECT SERVICE A+++

10 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID, aggressive, rude, hostile, AVOID.

AVOID. Aggressive, Rude and hostile with zero customer service.

Purchased PS Elements 2026, then Adobe contacted me to inform me that the software was unlicenced and to remove it or they would.

Adobe removed the software and installed the correct licenced PSE.

Informed Licenseplace, who then became extremely hostile very quickly, because I wouldn't do as they demanded and allow them to 'fix' the 'known issue'. They were so arrogant they blamed me for the issue.

Refused a refund and continued with their bullying aggressive behaviour so much so that they were told to stop harassing me via email to which they responded with...................another aggressive email!?!
There's a reason why they're cheap. AVOID this company if you can, their harassment and sheer aggressive attitude when things go wrong isn't worth the savings you might make.

They don't care about customers, and I doubt they care about what customers think of them.

Very petty, very puerile.

P.S. And I got a refund from Wowcher, I see that your response is just as childish, the constant lying is laughable.

7 de junho de 2026
Avaliação não solicitada
logotipo da Licenseplace

Resposta da Licenseplace

Hi Karen,

We are disappointed to read this review as several of the statements made do not match the facts of the case.

First of all, we do not sell "Photoshop Elements 2026" through the Wowcher promotion referenced in this review.

Secondly, Adobe does not contact customers on our behalf, nor does Adobe remotely remove software from customer devices and install alternative software for them. This description does not reflect any process that we are aware of.

We also note that support was offered throughout the case and that a solution was proposed for what is a known and resolvable issue.

Most importantly, the review concludes by stating that a refund was ultimately received. This directly contradicts the suggestion that we simply ignored the matter or refused to engage with the customer.

We fully appreciate that not every customer will be satisfied with every outcome, but we believe reviews should accurately reflect what actually occurred.

As always, our support team remains available to assist customers via email, chat, telephone and remote support where appropriate.

Kind regards,

Licenseplace

Avaliado com 1 de um total de 5 estrelas

AutoCAD 2026 via wowcher

Purchased an AutoCAD 2026 “lifetime” licence via Wowcher.

After purchase I received installation instructions that required downloading files from Dropbox, disabling antivirus software, running activation tools and selecting a network licence activation method. I was not comfortable proceeding with this installation process on my personal computer.

I requested a refund within the cooling-off period before completing installation or activation. The merchant refused and repeatedly focused on the fact that I had not demonstrated a defect with the software, despite my request being based on cancellation rather than a technical fault.

Customer support responses appeared largely templated and repeated the same points regardless of the concerns raised. The merchant also repeatedly offered remote access to my computer to complete the installation, which I declined.

Others may be comfortable with this process, but it was not what I expected from a software licence purchase and the refusal to provide a refund left me disappointed.

9 de junho de 2026
Avaliação não solicitada
logotipo da Licenseplace

Resposta da Licenseplace

Dear Robert

Thank you for your review.

We respect that every customer must decide for themselves whether a particular installation method is suitable for their needs.

However, we believe it is important to clarify that your review does not describe a situation where the software was shown to be defective, invalid or non-functional.

As confirmed throughout the correspondence, the licence, software and installation materials were delivered successfully. The software was never fully installed, activated or tested, as you chose not to proceed with the installation process.

Your concerns related to the installation and activation method used for refurbished perpetual licences, rather than any demonstrated fault with the product itself.

We also wish to clarify that remote support was offered as an optional assistance service only. Customers are never required to use remote support, but it is available free of charge for those who would like assistance completing the installation.

As the licence and digital materials had already been supplied, and no defect, activation failure or software fault was ever demonstrated, we did not consider a refund applicable. The request was based on a personal decision not to proceed with the installation rather than any proven issue with the product itself.

While we regret that the product did not meet your expectations, we do not agree with the suggestion that support was unavailable or that the software was shown to be defective. Support was offered on multiple occasions and remained available throughout the case.

Kind regards,

Licenseplace

Avaliado com 1 de um total de 5 estrelas

I purchased autocad through Wowcher……BIG MISTAKE!

I purchased autocad through Wowcher, when first installing my antivirus flagged it up as a threat. So we got our technician to install it.

Installed, was easy to do and it worked fine. until the following day, when we get a licence error every time we try to load autocad. I’ve spent two weeks trying to get help, they only offer you remote access, but this is on a work computer and I can only allow that when our IT specialist is about. But all I can see this doing is making it run for 24hrs before we get the licence error.

We managed to get it reactivated yesterday and again today I get the licence error. I have emailed, live chat is impossible as you wait hours for a reply, then it comes in at 4 in the morning so by the time you see it to reply, they’ve closed the chat. I thought I was purchasing a life time version, not 24hrs.

22 de maio de 2026
Avaliação não solicitada
logotipo da Licenseplace

Resposta da Licenseplace

Hi Clare,

We are disappointed to read this review, as it does not accurately reflect the support history of this case.

First of all, the software was successfully installed and activated. In fact, you confirmed yourself that the software was working and that your technician had been able to reactivate it.

When the licensing issue reappeared, we did not ignore the matter. We provided additional instructions, proposed several support options and repeatedly offered a remote support session with your IT technician present so the issue could be properly diagnosed and resolved.

We fully understood your requirement that any support should take place while your own technician was available and explicitly agreed to work alongside your technician. We also requested contact details so that we could assist more directly.

Unfortunately, after further support was offered, we did not receive the information required to continue the troubleshooting process.

It is therefore not correct to suggest that no help was available or that only a temporary solution was offered. We remained actively engaged and willing to continue working towards a permanent resolution.

We appreciate that technical issues can be frustrating, particularly in a business environment, but we do not agree with the suggestion that support was unavailable or that the software was only intended to function for 24 hours.

Kind regards,

Licenseplace

Avaliado com 5 de um total de 5 estrelas

Amazing service and very helpful

Initially we had issues loading the Autoclad 26 programme. The technician was so very helpful and patient he explained fully why it would not load. We arranged another appointment for today, Tuesday 9th June 2026 and as promised the programme was loaded this time without any issues within 20 minutes. I have had many IT support companies in the past and have to say that Licenceplace exceeded any services i have had before. I would highly recommend their services to anyone. Thank you Licenceplace.

9 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased AutoCAD 2026 via Wowcher ( As…

Purchased AutoCAD 2026 via Wowcher ( As i thought they were trust worthy company). Software was downloaded from cloud storage outside of Autodesk and included an additional 'volume tool' file. In order to install you need to turn off anti-virus, install AutoCAD and then additional file. Once installed the software did run, but my Anti-virus constantly reported a virus. Upon further checks the self-extracting 'volume tool' file contained two files known to bypass licence registration.

The supplied product keys were never required and when I asked for these to be verified was told Licenceplace would only provided paper trail for the licence if legally required and then once a NDA was signed.

Other checks I carried out to try and validate software all lead to the same conclusion, so I uninstalled software.

I was offered assistance to install, but queries regards the legitimacy of software, were not answered and all emphasis placed on myself to prove validity.

Throughout a requested for refund was refused. I have now begun chargeback via bank.

24 de maio de 2026
Avaliação não solicitada

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