Byłam dzisiaj w sklepie i zostałam obsłużona przez bardzo miłą panią Andżelinę. Doskonale doradziła mi w wyborze rzeczy, których szukałam — jestem bardzo zadowolona!
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Witam, zamówiłam sukienkę przez aplikację. Czekałam 5 dni. Wszystko ok, przychodzą informacje na maila jak również w aplikacji. Sukienka jest piękna. Zamawiając trzeba zerknąć na tabelę rozmiarów gdy... Ver mais
A empresa respondeu
Ich war aufgrund der vielen schlechten Bewertungen sehr verunsichert. Aber meine Erfahrung war sehr positiv. Das Retourenlabel habe ich direkt auf Anfrage erhalten. Besonders überrascht hat mich,... Ver mais
A empresa respondeu
Kontakt z firmą ok, natomiast zamówienie bardzo długo szło bo 17 dni. Także warto to wziąć pod uwagę zamawiając. Myślę, że miesiąc przed jakimś wydarzeniem będzie ok. Sukienka bardzo ładna natomiast b... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.
Informações de contato
4,5
Excelente
309 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic quality and design
I love the design and quality of the clothes. Have ordered several times, and it came on time, the customer care at Lichi is very helpful. Can't wait to have a new piece of clothes in my wardrobe.
4 de novembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Irina,
Thank you so much for taking your time to leave this kind review! We can not wait to see you among our customers again!
Quality material for the dress
Quality material for the dress, packaging was wrapped twice!
13 de novembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Vel,
Thank you so much for your kind feedback! We are immensely happy you enjoyed shopping with us, and we can not wait to serve you again!
Stylish, good quality items
I have several items from this brand. The items are of good quality and look stylish. I recommend the store.
8 de novembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Anastasia,
Thank you for sharing your experience with us and the community! We are delighted that you are satisfied with our designs and the quality of the items. You're always welcome back!
Macht nicht den Fehler
Leute tut euch ein gefallen und lasst einfach die Finger weg von der Seite. Die Qualität passt nicht, die Größen passen nicht. Und das allerbeste ist, ich habe etwas retourniert und die haben das nicht akzeptiert. Grund: das Kleid ist wohl beschädigt worden. Lustig ist das Kleid hatte ich nicht mal an. Ich dachte mir nur für das Kleid, mit schlechter Qualität, ist das mir zu teuer.
Jetzt schicken die weder mein Geld noch das Kleid zurück.
14 de outubro de 2023
Avaliação não solicitada
Resposta de Lichi
Liebe Hilal,
Vielen Dank für Ihr Feedback, wir sind stark bemüht, jede Kundenerfahrung angenehm zu gestalten, und es tut uns wirklich leid, dass wir Ihre Erwartungen dieses Mal nicht erfüllen konnten.
Wir haben Sie per E-Mail kontaktiert und werden alles tun, um die Ihnen entstandenen Unannehmlichkeiten auszugleichen.
Irréprochables
Cela fait plusieurs années que je commande chez eux, je n'ai jamais eu aucun problème de qualité ou de livaison et le service après vente est très réactif en cas de besoin.
J'ai des produits qui datent de 4 ans maintenant et ils n'ont pas bougé, ils sont toujours aussi qualitatif.
Je recommande fortement !
7 de novembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Client,
Thank you so much for your kind feedback! Our team is pleased to know you enjoy our clothes. We are looking forward to serving you again and helping whenever you need it!
The worst experience i have had with…
The worst experience i have had with online shopping! Ordered
A cardigan which was processed to get out for delivery for more than 2 weeks! Insane! Then they offer me 10% discount on their next order - just imagine the amount of hypocrisy in there. Lastly i requested a refund and they say it takes 14 days when normally it shouldn’t take more than 3-5 business days! Are they a scam?! The Worst!
6 de novembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Salomé,
We are very sorry for the situation that has occurred and understand your frustration fully.
Estimated delivery time is 10-14 days. Please note that the estimated delivery date of your order is an estimate only and is not guaranteed since delivery time may be subject to sales and peak holiday periods. However, most of the orders are delivered within the stated timeframes. Please accept our sincerest apologies for the delay!
Indeed, the official timeframes for a refund take 14 working days. However, the refund processing usually takes less time. Please expect the funds to be credited within 3-5 days. We also sent you the transaction confirmation via e-mail.
Love their style and they have great…
Love their style and they have great quality pieces.
23 de setembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Renmin,
Thank you very much for your kind words, we really appreciate it!
Als ich das erste Mal bestellt habe
Als ich das erste Mal bestellt habe, hat der Versand wirklich viel zu lang gedauert, jedoch sind die Kleidungsstücke so toll, dass ich nochmal bestellt habe. Siehe da, dieses Mal lief alles perfekt! Schneller Versand, sehr gute Preise und tolle Oberteile. Werde wieder bestellen.
22 de setembro de 2023
Avaliação não solicitada
Resposta de Lichi
Liebe Ann-Sophie,
Vielen Dank für Ihre Rückmeldung, wir schätzen es unglaublich! Wir freuen uns sehr, dass wir Ihre Erwartungen erfüllt haben!
The best place to shop for quality and…
The best place to shop for quality and stylish clothing. They have everything from casual stuff to fancy dresses. I love that there are outfit inspirations in their Pinterest and tiktok!
7 de setembro de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Tracy,
Thank you very much for this thoughtful review! We are beyond happy to know you enjoy your shopping with us.
I ordered a dress from them online and was satisfied with the purchase…
I ordered a dress from them online and it got delivered to Nigeria very quickly. Also the delivery was free as they promised, depending on the amount which qualifies you for free delivery.
The dress was as pictured on their website and sizing was accurate. I wear a UK size 8 and bought a size small.
I will order again from them.
11 de julho de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Lamidee,
Thank you so much for your review! We are extremely happy the order arrived on time. Our team can not wait to assist you again whenever you need it!
Great quality clothes
Great quality clothes! Great customer service. Easy to return and exchange.
Highly recommend!
30 de agosto de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Masha,
Thank you so much for your kind words. We will be happy to serve you again!
Absolutely happy with my order.
I've just received my order (a vest) and it's gorgeous!! Honestly, I ordered the vest only to see the quality and I am very happy with it and definitely going to order more. The quality is amazing and the prices are just right. Definitely recommend this brand. Also, the size fits perfectly.
24 de agosto de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Ivana,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
Phenomenal dresses and great quality
1 de agosto de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Jenea,
Thank you so much for your review! We are extremely happy you enjoyed your experience shopping with Lichi. You're always welcome back!
Ich berichte hier über meine Erfahrung…
Ich berichte hier über meine Erfahrung die ich durch den Lichi online-Shop gemacht hab. Es lief natürlich nicht alles „perfekt“ , aber wieso ich 5 Sterne vergeben hab, dazu komme ich jetzt. Ich habe mich sofort in diesen Shop verliebt & ohne einmal die Bewertungen gelesen zu haben & sofort bestellt. Ich habe mich erstmal über den Support bzw Info chat über WhatsApp informiert , welche zahlungsarten es gibt & wie lange die Lieferung dauert. Hab eine super schnelle & höfliche Antwort erhalten . Da ich die Antwort erhalten hab , dass meine Ware ca. 10-14 Tage braucht , habe ich mich auch auf diese Aussage verlassen. Leider war es nicht der Fall & bei der Verfolgung meiner Ware stand jedes Mal „no Tracking“ & das nach 11 Tagen. Ab da fing langsam meine „Panik“ an, da ich online gesehen hab ,dass meine Ware nicht versendet wurde nach 11 Tagen. Ich habe mich sofort an den Support gewandt, in WhatsApp und per Mail (leider nach 21 Uhr , deshalb habe ich meine Antwort in WhatsApp erst am nächsten Tag um 7 Uhr bekommen). Eine zügige Antwort habe ich aber auf meine Beschwerde-Mail erhalten. Sofort konnte ich danach meine Ware tracken & am nächsten Tag wurde alles direkt versendet. Das Ende vom Lied , die Ware kam nach 19 Tagen an & ich bin total zufrieden . Qualität top , Stoff top & die Naht finde ich einfach klasse . Hab in Deutschland wirklich noch nie so ein gut geschnittenes Kleid gesehen. Der Support war natürlich auch perfekt , total höflich & sofort auf meine Beschwerde reagiert. Meinen Artikel habe ich in Größe M bestellt Obwohl ich S trage. Im Großen und Ganzen bin ich begeistert & bleibe auf jeden Fall weiterhin ein Kunde von lichi. 5 Sterne auf jeden Fall wert. Wäre nur schön wenn mal vielleicht den Zeitraum der Lieferung von 10-14 auf 15-20 Tagen ändern würde (damit die Kunden sich im Voraus darauf einstellen können).
18 de julho de 2023
Avaliação não solicitada
Resposta de Lichi
Liebe Jessi,
Vielen lieben Dank für Ihre Rückmeldung und Ihr Geduld, wir schätzen es unglaublich! Wir freuen uns sehr, dass wir Ihre Erwartungen, eventuell, erfüllt haben! Wir können es kaum erwarten, Sie wieder unter unseren Kunden zu sehen.
Ive been ordering from Lichi for more…
Ive been ordering from Lichi for more than a year, have put up a mini capsule wardrobe by now. The styles are immaculate, as well as color combos, plus the delivery to Latvia took 2 days, well done 👍🏼
1 de junho de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Kyle,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
Great fashion brand and good quality
Perfect sizing, good quality (manufacturing AND fabrics), reasonable price, great design... A fashion brand which deserve to be better known !
7 de junho de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Justine,
Thank you so much for taking your time to write this wonderful review! We are beyond happy to know you enjoy your items. We can not wait to serve you again!
So far I have had amazing response from…
So far I have had amazing response from the customer support team as they were able to help me with purchasing a dress that was not in stock on the online store and were very helpful and had fast replies.
I have yet to receive my item and will review once arrived. However the service I received was amazing and very helpful!
29 de maio de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Fayaz,
Thank you so much for your kind words, we are happy our team was helpful, and you had a great experience with Lichi. We can not wait to serve you again!
This is the worst online store
This is the worst online store I have ever dealt with as a customer!
Total fraud!
After ordering two dresses M and S sizes, which were selected according to the size chart, I did not receive any email about order confirmation and package shipment.
I had to write and even call every week to remind myself and get information.
The dresses arrived after more than two weeks. Two dresses as previously mentioned of different sizes total did not match the size chart.
Making a return is another huge challenge, due to the lack of information about the refund until you remind yourself by writing an email!
Later, one deadline is given for a refund to my bank account, after which I again had to remind myself and received a message that the gown was damaged and I will not receive a refund to my account. Which is a total scam, because the gown was in 100% perfect condition and tightly packed and sent by DHL courier.
I advise against making purchases from this Lichi store!!
12 de abril de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Julia,
Thank you for your feedback! We do understand your frustration, however, we have sent you several email confirmations with the order status updates, we would appreciate it if you could check your spam folder as well. Moreover, we can also see that the order was delivered within 9 days since the date it was placed.
As for the faulty returned item, we tried to do our best to investigate this case and went out of our way to offer you alternative ways of solving this situation. According to our correspondence, we have reached an agreement and the refund was already credited to you.
If you still have any questions left, please kindly contact us at support@lichi.com, so that we can assist you and resolve the issue as soon as possible.
Very happy!
I have been shopping at Lichi for about 2 years now and am extremely happy with their clothes. Delivery is on time and the quality of the clothes is great.
9 de outubro de 2022
Avaliação não solicitada
Resposta de Lichi
Dear Ceren,
Thank you so much for taking your time to write this insightful review, we really appreciate it! We are happy to know shopping with Lichi has met your expectations!
Very beautiful clothes
Very beautiful clothes! I am happy with everything)))
19 de abril de 2023
Avaliação não solicitada
Resposta de Lichi
Dear Alina,
Thank you a lot for your kind words! We are pleased to know you had a great experience with Lichi!
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