lightingcentre.co.uk Avaliações 

19
•
O TrustScore é 2.5 de um total de 5

2,4

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Detalhes da empresa


Informações de contato

2,4

Ruim

O TrustScore é 2.5 de um total de 5

19 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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2,4

Todas as avaliações

(19)

1 avaliação nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I think it's a scam

I have not received my order and I have tried unsuccessfully to contact them via email, telephone and live chat without success. Avoid this company, I think it's a scam.
The review was a direct link from the company email.

16 de setembro de 2026
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Dear A. Rowe, YOU HAVE THE WRONG COMPANY - PLEASE CALL ME TO DISCUSS ON 01483 579411 from Ollie Gamlin - Owner.
We are a lighting showroom based in Guildford, Surrey. There are many companies with a similar name and similar domains to ourselves, so please check the domain you placed your order with. We do not have any open orders under the name Rowe and we do not ignore our customers. If you would like to discuss this further, then we can be contacted by phone on 01483 579411 or email on info@lightingcentre.co.uk. Please could you delete your comment as it unfairly damages our reputation to be given a one star review. Many thanks
Update - We have not been contacted by this customer despite asking for more information.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service & knowledgeable

We spent a lot of time in the shop looking for a new kitchen ceiling light. Thinking we had found something similar to what we were looking for we spent time with Ollie who showed us a number of alternatives.
Fast forward going home to re-check measurements, we then emailed over our order. Alan was most helpful with invoice and payment and the light arrived within the given timeframe from Germany.
Very happy with the overall experience here and the genuine friendly team.

23 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor service

Went to this shop a few weeks ago, very disappointed, the staff didn't seem interested in serving me, one lady dealing with another customer and a chap more interested in his computer than serving myself or another customer who eventually walked out.
When he finally asked if he could help me they had little or no products at the shop which I wanted, he took my email address and said he would try to source a light for me and contact me, I never heard from them.
Having drove some 60+ miles it is not a business I would recommend or bother visiting again.

6 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service I placed my order on…

Brilliant service I placed my order on Monday evening and it was delivered on Wednesday!!!! Beautiful lamp that looks lovely. Would def recommend this company I am not good with technology and online but the webchat service is brilliant and ordering was so easy ! Very happy customer .

10 de janeiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

False reviews showing up

For anyone who has seen a bad review attached to my name this was incorrectly assigned through trustpilot to this business in the past week (June 22). It was a review I added in February 2022 on another business, Lancashire Lighting. I have not bought from the Lighting Centre (yet) although having just spoken to them to apologise and heard they have suddenly had a lot of bad reviews from people who are not customers I may in future! I have contacted Trustpilot to see if they can find out what is going on....but beware some of the recent bad reviews on here may be a technical glitch, not real.

14 de junho de 2022
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Hi Catherine, Thank you for taking the time to update your review. Much appreciated. And yes, please do get in touch again, should you need any lights in the future. Best regards, Ollie

Avaliado com 5 de um total de 5 estrelas

Very quick and efficient service

I was shocked to see so many bad reviews on here. I only read them AFTER I ordered. A little stupid of me in hindsight. Thankfully the lamps I ordered were good quality for the price. A guide as to the size of the shade would have been helpful. Online, the shades looked a lighter colour, nearer white, but they are actually cream. They still look nice and fit well with the room decor.
I was confused as to which bulbs would be best but the online chat assistant was very professional and ensured I ordered the correct item.

17 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cooper Wall light

Although it took a little while longer to arrive because of Christmas, the wall light was easy to fit and instructions were adequate for me to fit with no professional help.

27 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

Purchased a glass vase from the Liverpool Company office. It was well packed but broken in transit. An email and phone call to the company got me a quick replacement within 1 week without any problems. Would definitely use them again.

11 de janeiro de 2022
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Hi Peter, I think you may have the wrong page. We are a lighting shop in Guildford, Surrey. There are various companies with a similar name to ours in the UK. Please could you delete your review and move to the correct page? If you have any questions please call us on 01483 579411. Best regards, Ollie Gamlin.

Avaliado com 1 de um total de 5 estrelas

I ordered two ceiling lights from this…

I ordered two ceiling lights from this company, I received a very cheap ceiling lights with marks on the lights.I sent the lights back but never had my money back from this company.
I called few times and sent few emails ,then I noticed they were blocking my number not to be able to call them.
I tried contacting with other phones and holding my number but no answer.
please don't buy from this company!they are SCAM.

27 de novembro de 2021
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Hi Naz, I think you may have the wrong page. We are a lighting shop in Guildford, Surrey. There are various companies with a similar name to ours in the UK. I'm sorry that you have had a bad experience but I don't believe it was with us so please could you delete your review? If you have any questions please call us on 01483 579411. Best regards, Ollie Gamlin.

Avaliado com 5 de um total de 5 estrelas

Very happy & would recommend

Very happy. Found exactly the light I wanted and with next day delivery, both of which were less expensive than my local lighting shop.
Online ordering was easy, was amazed that someone was online to respond to my question at 7pm on a Sunday evening before a Bank Holiday!
Delivery was as promised, the light was extremely well packaged and the light itself is beautiful.

2 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered wall lamp and received it…

I ordered wall lamp and received it damaged shattered glass. No response over the phone no email replies only once they told me they will send return bag Which I never received.

Poor customer service! My money is gone.

25 de agosto de 2021
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Hi Kam, I think you may have the wrong page. We are a lighting shop in Guildford, Surrey. There are various companies with a similar name to ours in the UK. I'm sorry that you have had a bad experience but I don't believe it was with us so please could you delete your review? If you have any questions please call us on 01483 579411. Best regards, Ollie Gamlin.

Avaliado com 1 de um total de 5 estrelas

Do not buy anything fragile from this…

Do not buy anything fragile from this 'company'!!
Ordered a 28w 2D light fitting from these guys - arrived sounding like a child's rattle. The lamp was smashed into a thousand pieces and the fixing screws bag was ripped open.
The packaging was undamaged, but had no 'fragile' label attached.
Emailed The Lighting Centre with photos, requesting a replacement lamp - no response!
Further emails were ignored.
Finally managed to speak to someone who promised to send out a lamp - never arrived!
I have never dealt with a company with such bad customer service - once they have your money, that's it.
On the invoice 'Mark' requests you post a 5 star review on Trustpilot. Only 5 star service earns a 5 star review - these guys don't even deserve 1. AVOID

5 de agosto de 2021
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Hi David, I think you may have the wrong page. We are a lighting shop in Guildford, Surrey. There are various companies with a similar name to ours in the UK. I'm sorry that you have had a bad experience but I don't believe it was with us so please could you delete your review? If you have any questions please call us on 01483 579411. Best regards, Ollie Gamlin.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

Was looking for some wall lights to match my ceiling lights. Found what I was looking for (EGLO-7187) on The Lighting Centre site at a very reasonable price. Quick dispatch too. Very pleased.

14 de julho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Four light pendant bar light

Ordered light fitting on 5 th May. Seemed fine until went to fit lamps into holders and found all screws loose. Tried to tighten but kept falling out due to no thread in holder. Contacted company and left messages several times with no response. Very poor quality and customer service.

4 de julho de 2021
Avaliação não solicitada
logotipo da lightingcentre.co.uk

Resposta da lightingcentre.co.uk

Hi Lesley, I think you may have the wrong page. We are a lighting shop in Guildford, Surrey. There are various companies with a similar name to ours in the UK. I'm sorry that you have had a bad experience but I don't believe it was with us so please could you delete your review? If you have any questions please call us on 01483 579411. Best regards, Ollie Gamlin.

Avaliado com 5 de um total de 5 estrelas

All good

Items delivered fast and well packed, competitive prices and great quality!!!

9 de junho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb Customer Service and extremely knowledgeable staff

We visited The Lighting Centre Guildford in the later part of 2020 looking for suitable pendant fittings for our kitchen.
The staff are extremely helpful, very knowledgeable and courteous.
We proceeded with the order and the items were delivered speedily.
There were a number of small manufacturing issues with the fittings which required some attention.
The test of a good retailer is their post sales customer service. Lighting Centre Guildford resolved all the issues speedily and with great care and attention.
A superb company and very highly recommended.

15 de março de 2021
Avaliação não solicitada

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