LightingO Avaliações 

179
•
O TrustScore é 2.5 de um total de 5

2,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolute joke of a company, I’m on 3 weeks , constantly ignored , they even went above and beyond and said that their warehouse was on fire that’s why the lights been delayed. Completed ghosted and... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered flush ceiling light, order no.( SOOPFNWVY) on 24th April never received, made so many calls to track the order It always goes to voice mail, emails reply was received saying they will give tra... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

AVOID AT ALL COSTS Lights listed on website as "shipped within 2-5 business days of order" are still to arrive nearly two months later. Only one of many queries was answered -- to the effect that t... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered this fixture after reading all the reviews. Looked at hundreds online and wanted the tannery bronze color with white shades. Most dark finishes feature yellowish or tan shades, which I didn'... Ver mais

Detalhes da empresa

  1. Casa e Jardim

Escrito pela empresa

Browse pendant lights,wall lights,ceiling lights,flush mounted lamps at lightingo.co.uk - Up to 60% off. Affordable prices on all kinds of lights - Contemporary and traditional lamps for your choose for your bedroom, living room, study, kitchen...


Informações de contato

  • Victoria Street 2 Victoria Square Victoria Square, AL1 3TF, St Albans, Reino Unido

  • lightingo.co.uk

2,4

Ruim

O TrustScore é 2.5 de um total de 5

179 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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2,4

Todas as avaliações

(179)

0 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Promised refund on 3rd June now 21st…

Promised refund on 3rd June now 21st June still no refund. THESE PEOPLE ARE OUT AND OUT CROOKS THEY WILL STEAL YOUR MONEY!

21 de junho de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear,

We never receive an email from you to tell us you want refund, and your order has already been shipped.

Please don't worry, if you don't like it when you receive your order, you can return it. We support 14 days return.

Kind regards

Kaylee

Avaliado com 5 de um total de 5 estrelas

Very satisfied!

I bought the lamp a few weeks ago and it came in under 6 days! The customer service is very active, understanding, and helpful. The lamp is exactly as described in the site, I bought the black version and is matched my room's aesthetic perfectly. I only bought one to test it out, because every time I purchase something online for my house comes out mediocre at best but I really liked this item and I will definitely be buying a few more lamps for my mom's house and mine as well! The lamp isn't blindingly bright but still illuminates the room just enough, and it is of very good quality, it doesn't feel lightweight nor cheap. I would 100% buy again and recommend it to anyone looking for the perfect lamps for their homes!

18 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DO NOT USE

Very bad company, DO NOT USE, ordered a light almost 5 weeks ago and paid £19 for delivery, heard nothing for 3 weeks, contacted them and told story after story, they are constantly using COVID 19 as an excuse, their customer communication and service is dreadful

18 de junho de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear,

Every customer is very important for us, we really hope you can receive your order without troubles, but there are always things we can’t control, such as Covid-19.

We apologize for the inconvenience, we will refund 10% to you after you receive the order.
Or if you can't wait, we will do full refund.

Kind regards

Kaylee

Avaliado com 1 de um total de 5 estrelas

A total Joke of a company..

A total Joke of a company..
I've been waiting 8 weeks for my order which was stated in stock in the UK.

I've been sent two different tracking numbers and now Royal mail are holding my items until excess custom charges are paid, which I'm not doing ....

I've been asking for a full refund for two weeks and they never address this issue
.
Totally untrustworthy company stay well clear

13 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Let down twice - poor customer service

Ordered £600 worth of lights before lockdown. Lights were never delivered and after waiting a month was told delay was due to Covid 19. Asked for a refund which I eventually received and was advised to reorder after lockdown eased. Emailed company who offered additional discount for previous inconvenience. I reordered the lights on 19 May after being “guaranteed” the items would be delivered by 1 June. No delivery so chased and was told dispatch would take place in 1-3 business days. Again nothing. Now told to wait 10 business days because of Covid 19. Constant promises and then excuses from the company. Shockingly bad customer service at a time when companies should be grateful to have customers. Let’s hope I get a refund which I’m now going to have to chase! Steer clear of this company.

13 de junho de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear,

I'm really so sorry for this, and thank you so much for your trust, you are our very important customer.
Customer satisfaction is very important to us, we will strive to do better, your suggestions are very important for us.

As you know that due to Covid-19, we have to face a lot of troubles, we need longer time to proess your order, I'm really so sorry for this.

If you can't wait we can do refund, or if you can wait, we will refund 10% to you after you receive your order.

Kind regards

Tim

Avaliado com 5 de um total de 5 estrelas

Very Satisfied With This Product!

I bought this Cool Product – Modern Aluminium Ceiling Flush Mount Wall Lights from lighting.co! This Led Flush Mount Wall light comes with an absolutely stunning look painted in aluminium finish. With a sleek design and easy to mount pattern, this light can be fitted anywhere including bedrooms, drawing rooms or kitchen ceilings. It gives a clean and sophisticated look to my space. One of the most exclusive features of this is the remote dimmer facility. For a nice ambience, you can control your lights on with a remote, and adjust the brightness as per your need and mood. I am absolutely fascinated with its ambient light design that spares light equally across the room space. Superb product and a must buy for all. A great product in great price. Cheers!

10 de junho de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I've tried to get in touch but nobody…

I've tried to get in touch but nobody replies

21 de maio de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear Chris,

We have replied your email. I'm really so sorry for the late reply, as you know that most of workmates are on holiday.

If you have any questions please feel free to tell me, I will try my best to service you.

Kind regards

Kaylee

Avaliado com 1 de um total de 5 estrelas

I wish I checked the reviews before…

I wish I checked the reviews before placing an order!

Emily seems to be the only person that responds to emails, and always around 4am. There's no UK address on the website ORON THE INVOICE. No company number etc.

Placed an order almost a month ago, items still not here.

AVOID!! Do not order from them!

11 de abril de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear Marlena,

I'm really so sorry for this, as you know that we have told you before you make the order that our warehouse is under ungrading, and after we just finished the upgrade of our warehouse, the Covid-19 has come, we have to face too many things this year.

And we have sent email to you that if you can't wait, we also can do full refund.

Due to Covid-19, most of our warkmates are on holiday, so we need 24 hours to reply your email.

Please contact us, if you can't wait we will do full refund.

Hope to hear from you.

Kind regards

Tom

Avaliado com 5 de um total de 5 estrelas

excellent light

good communication with lightingo fantastic product easy to install perfect for what we required

31 de março de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Contemporary & chic

The chandiler is the perfect length. With modern LED crystals that look absolutely amazingggg under the light fixture! The contemporary, yet chic style fits perfectly within my new home. It did not take long to arrive at all and was well packaged. I think the quality is good and worth it. I’m very pleased!

17 de março de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Appalling Company - please avoid

Placed an order on the 10th Feb 2020. Accepted the £19 delivery charge expecting a decent service. Here we are on the 14th March with no light and no confirmation of a delivery date.

Emily, who seems to be the only person working for the company, only ever replies to my messages at around 3am, which suggests this is not a UK company.

16/03 - the latest email from Emily has asked me to remove my review, once I've done this, they will apparently give me a refund.

I wasn't aware that this was how a review service worked.......

17/03 - Kaylee - your reply is simply untrue. You sent me an email to tell me that my order had shipped on the 3rd March after I chased for an update, yet the product has not arrived. At no time have I received an email about your warehouse and why send me a shipping email if you haven't shipped the product? And why, when you say that you will give me a refund, have you not processed this yet?

26/03 - According to LigtingO, they issued a refund on the 18/03, to date, this has not arrived, I have had to escalate this to PayPal.

14 de março de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear,

We have told you that we are UK based company, and our warehouse is under upgrading, so we need longer time to process your order, and I also told you that if you can't wait, we can do full refund.

You no need to write this review, every customer is very important to us, and we will also do our best to serve our customers.

If you have any problems and questions plesae feel free to tell us.

Kind regards

Kaylee

Avaliado com 1 de um total de 5 estrelas

DO NOT USE

DO NOT BUY! Not clear about the £200 shipping fee! At the very least I expected at that price the item to arrive in tact - unfortunately not. I have been waiting months for replacement crystals. I have now asked for a refund and shock ...I haven't heard back from the company.

9 de março de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear,

As you know that our warehouse is under upgrading, and I have told you.

Your replacements have been shipped now, I will send the tracking number to you soon.

Thank you so much for your understand and patience.

Kind regards

Joseph

Avaliado com 5 de um total de 5 estrelas

The Chandelier arrived and looks great…

The Chandelier arrived and looks great as shown on the internet. I had a few question and emailed their customer service and Emily is always quick to respond. She answered all the questions i had promptly and even gave good tips on installation.

The service is excellent and value for money. I will definitely buy from them again

31 de janeiro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Chandelier fantastic a lot of money saved.

Chandelier was bigger than the stated size so need to make sure dimensions are correct in our case it didn’t matter. The quality was very good both crystals and metal work. Tracking numbers were a little late in coming through but when they did everything went to plan light bulbs included very good quality and a spare was included as were spare crystals. I have seen the same light sold else where in different lighting stores so this saved us a lot of money and was well worth ordering total saved on light £ 1500.00 total saved on bulbs £60.00 We are currently looking to order more chandeliers now due to money saved and the quality of the goods. I HAVE RATED THEM 5 STARS AS WE WERE SO PLEASED WITH LIGHT the other issue were insignificant.

23 de janeiro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not good at all

19 de janeiro de 2020
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear,

If you have any questions and problems, please feel free to tell us, we will try our best to service you.

Kind regards

Emily

Avaliado com 2 de um total de 5 estrelas

Very slow delivery

Slow, slow, slow delivery. With today's online stores delivering in just a few days waiting a couple of weeks or more for some lights with no updates or information you wonder if this store is actually a front for a Chinese company.

16 de dezembro de 2019
Avaliação não solicitada
logotipo da LightingO

Resposta da LightingO

Dear Shaun,

I'm so sorry for the late delivery, as you know that we have a lot of orders during the Black Friday, so we need a longter time to process your order, your order has been shipped, and it will be delivered soon.

I will track your order until you receive it.

Kind regards

Emily

Avaliado com 1 de um total de 5 estrelas

Warning! No regard for data protection or privacy rights

I recently purchased two lights form LightingO, unfortunately they sent my lights to another customer and theirs to me.

Instead of arranging a courier, their point of contact Emily emailed my full name, home address and mobile number to the other customer without seeking my permission and ‘begged’ them to send me the lights I’d ordered.

Emily also sent the other customers full details to me.

I was alerted to this happening when the other customer phoned me as they knew where I lived and by chance happened to be passing and wondered if they could drop by my home to swap the lights - a very proactive approach by the other customer but alarming for me that this customer had my personal information.

When I made a complaint to Emily she gave me a very dissatisfying reply, their is clearly no regard for their customers privacy or data protection rights.

I have left a review on their website which is currently under review before publishing - I will be interested to see if they do make my review public.

27 de outubro de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Superb Chandelier: Hanging Lighting Lamp

Superb Chandelier: Home/Villa Hanging Lighting Lamp!
When looking for good quality products Lightingo is a good online shop to check for lighting lamps. I like the fast that there is free shipping option and also possibility to pay via PayPal, Visa or MasterCard. If you have a big living room, stairs hall or villa, this chandelier would be one of the best options of the market: The' modern-led-crystal-ceiling-pendant-light-indoor' also called' chandeliers-home-hanging-down-lighting-lamps-fixtures'

I liked that there is a lot of information on the website, also the complete measurements, voltage and photos of the product. Also very good are the reviews and the fast that has real photos on how the hanging lamp has been installed.

13 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent value for its price!

I was looking for a wall lamp to place in my living room and I found this LED wall sconce that perfectly fits it. I didn’t doubt it and bought it as soon as I saw it. First of all, I have to say it hangs perfectly and provides enough light for the whole living room. My new wall sconce has been important for all those family nights in the living room. It has been a month and I can’t be happier with it. I recommend it to everyone, because I think it is an excellent value for its price. If it doesn’t fit, I am sure you can find another one within the website. Shipping was as expected and my customer experience was awesome. I recommend it!

12 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This product is amazing

This product is amazing I was on lightingo.co.uk and I saw the 9 Light Rustic Artistic Retro Antler White Chandelier it is beautiful my family loves it my children love it and in my opinion it is quite homey. I recommend this product to everyone at a very good price for the product it is beautiful and very good quality even the light bulbs have great lighting. I absolutely love this product it is amazing I sit at my table during coffee and just getting lost in its antlers again I would recommend this to everyone it is beautiful and beautifully made

9 de maio de 2019
Avaliação não solicitada

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