I ordered a battery-powered desk lamp, and I was pleasantly surprised by how quickly it arrived! It only took a couple of days, and it was very well-packaged, with clear instructions. The lamp is exac... Ver mais
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Veja o que dizem as avaliações
I bought the battery-powered desk lamp mainly for reading in the evenings, and it’s been such a great addition to my home! It gives off a warm, adjustable light that’s perfect for any time of day. The... Ver mais
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I ordered two Tibetan lamps to keep on each side of the bed. It’s perfect for getting up in the middle of the night and not being overwhelmed by a bright light. It has three lighting levels and it i... Ver mais
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As previously indicated, this is an imposter website of Lights Copenhagen. You’ll find them heavily advertising on social media such as Instagram. I was looking for a specific light and notic... Ver mais
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Detalhes da empresa
Escrito pela empresa
Light Stockholm is an innovative online brand dedicated to creating elegant, functional, and versatile lighting solutions for modern homes. Our flagship product, the Stockholm table lamp, combines sleek Scandinavian design with advanced technology, offering cordless functionality, adjustable brightness, and a cozy ambiance for any space, whether indoors or outdoors. Based in the UK, Light Stockholm a trusted company registered at 27 Old Gloucester Street, London. We pride ourselves on delivering exceptional customer experiences by focusing on product quality, transparent service, and quick global shipping. Our mission is to transform your home with stylish, energy-efficient lighting that enhances your space and lifestyle. We believe that lighting is more than just illumination—it’s a way to create moods, foster creativity, and bring warmth to any environment. At Light Stockholm, customer satisfaction is at the heart of everything we do. Our dedicated support team is always available to assist with inquiries, ensuring a seamless shopping experience from start to finish. Discover how Light Stockholm can brighten your life—one beautifully designed lamp at a time. Visit us at https://lightsstockholm.com
Informações de contato
Suécia
- lightsstockholm.com
4,3
Excelente
30 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A scam from China
I ordered lights on a ‘buy one get one free’ offer, in gold & silver so 4 lights in total. I received my lights yesterday but only 2, they are both broken & in a different box to the one shown on the website. To say they are cheap & shabby is an understatement. They say that on a buy one get one free offer I only get one!! To get a refund I need to pay to return the items (tracked) back to China!!! A complete scam. Don’t waste your money! I’m gutted.
22 de janeiro de 2025
Resposta da Lights Stockholm
Dear Heather,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience. Customer satisfaction is our top priority, and it’s clear we fell short in your case.
Regarding the 'buy one, get one free' offer, we apologize for any misunderstanding. The offer includes one additional lamp for each purchased lamp, so you should have received 4 lamps as ordered. We will immediately investigate why only 2 were delivered and why they arrived in an unsatisfactory condition.
We also deeply regret that the lamps were damaged during transit. This does not reflect the high-quality standards we aim to deliver. Please rest assured that we want to make this right for you. Kindly contact our customer support team at stockholmlights.help@gmail.com, and we will arrange for a replacement or refund without requiring you to return the items to China.
We value your trust and hope to restore your confidence in our brand. Thank you for bringing this to our attention.
Sincerely,
Customer Care Team, Light Stockholm
Perfect for Reading and Everyday Use
I bought the battery-powered desk lamp mainly for reading in the evenings, and it’s been such a great addition to my home! It gives off a warm, adjustable light that’s perfect for any time of day. The fact that it’s cordless makes it so easy to move around, whether I’m reading at my desk or need light on the terrace. I’m really happy with this purchase!
29 de outubro de 2024
Resposta da Lights Stockholm
Thank you
Fast Delivery
I ordered a battery-powered desk lamp, and I was pleasantly surprised by how quickly it arrived! It only took a couple of days, and it was very well-packaged, with clear instructions. The lamp is exactly what I was looking for—portable and with excellent brightness. Really impressed with how fast everything was, especially given the current shipping delays most companies seem to have!
29 de outubro de 2024
Resposta da Lights Stockholm
Thank you
This is a fake company
This is a fake company, they will not deliver. All details in their fake website are FAKE.
This is not a company. Is run by "George". The business address in London is fake. It took weeks for me to receive poor quality/plastic looking lights from China. When I asked George for a refund I was told I would have to pay for their return to China. Use the site at your peril!
30 de agosto de 2024
Avaliação não solicitada
Resposta da Lights Stockholm
Dear Encarna,
Thank you for your feedback. We are truly sorry to hear that you feel this way about our company. We want to assure you that we are a legitimate business committed to delivering quality products and excellent customer service.
If you experienced any issues with your order or delivery, please do not hesitate to contact our customer support team at stockholmlights.help@gmail.com. We would be happy to investigate the matter and resolve any concerns you may have.
Your satisfaction is our priority, and we are here to ensure you have a positive experience with us. Thank you for bringing this to our attention, and we hope to clarify any misunderstandings.
Sincerely,
George
Customer Care Team, Light Stockholm
Red Alert‼️🚨
As previously indicated, this is an imposter website of Lights Copenhagen. You’ll find them heavily advertising on social media such as Instagram.
I was looking for a specific light and noticed they had them in stock. Checked the shipping details and placed an order. *Orders received before 2pm ship the same day, 3 - 5 day shipping, showroom Old Glouster Street, London* Sent them numerous emails about the order and when it would ship - No response! Called the phone number on the website - Number dead. Messaged on Instagram and via Shop - No response. Emailed the Gmail account and finally got a response to say it had shipped and I couldn’t cancel, then another email to say order has been cancelled. No email about my refund.
Contacted my bank and initiated the ‘Chargeback’ sequence.
Avoid this imposter like the plague!
2 de agosto de 2024
Avaliação não solicitada
Resposta da Lights Stockholm
Dear Paul,
Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.
Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.
Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.
Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.
Sincerely,
George
Customer Care Team, Light Stockholm
Be aware of this site
Be aware of this site.
It is a copy from lightscopenhagen.dk/.
Their customer support e-mail is Gmail (warning).
Their customer number is +7 (Russia or Kazakistan)(warning).
Their website is hosted in Canada.
UK company will bill your credit card.
Their products will ship from China.
The customer service link on their website won't work.
There is no store at 27 Old Gloucester Street, London
WC1N 3A.
Facebook pages are just closed due to copyright issues. (5.5.2024).
Trustpilot links on the website won't work; if they did, you would not buy from here.
If you want to return your items, they will ask you to send them back to China or the US at your own cost.
These signs should be enough for you to think again.
I hope this helps you keep safe.
Ps. 5 star reviews are fake.
4 de maio de 2024
Avaliação não solicitada
Resposta da Lights Stockholm
Dear Tomi,
Thank you for sharing your concerns. We take your feedback very seriously and would like to address the points you've raised to provide clarity and ensure transparency.
Company Authenticity:
We are Light Stockholm, an independent brand specializing in premium lighting solutions. We are not affiliated with lightscopenhagen.dk or any other company.
Customer Support Email:
While we use stockholmlights.help@gmail.com for customer inquiries, this ensures consistent and reliable communication with our clients.
Phone Number:
Our contact number is based in the UK, and we do not use numbers associated with Russia or Kazakhstan.
Website Hosting and Billing:
Our website is hosted in Canada for optimized performance, and all transactions are processed through our UK-registered company.
Shipping Locations:
To provide global customers with affordable pricing, our products are shipped directly from our manufacturing partners in China.
Customer Service and Address:
Our address at 27 Old Gloucester Street, London, WC1N 3A, is our legally registered office for correspondence. As we operate as an online business, we do not have a physical store there.
Social Media and Links:
We apologize for any recent issues with our social media presence and links. We are actively working to ensure all website links, including Trustpilot, are fully functional.
Return Policy:
We understand returning items internationally can be inconvenient, and we are actively exploring alternative solutions to make this process easier for our customers.
We take great pride in our products and services, and it’s unfortunate that your experience has led to these concerns. If you have further questions or need assistance, please don’t hesitate to contact us directly at stockholmlights.help@gmail.com.
Sincerely,
George
Customer Care Team, Light Stockholm
…snyd og bedrag
Fake kopi hjemmeside af lights copenhagen Man får ikke sine vare og de score dine penge.
Tal med din bank. Der er refunding muligheder.
12 de março de 2024
Avaliação não solicitada
Resposta da Lights Stockholm
Dear
Sofia Jensen,
Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.
Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.
Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.
Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.
Sincerely,
George
Customer Care Team, Light Stockholm
FAKE - Kopi af Lights Copenhagen
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Lights Stockholm
Dear
Mia,
Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.
Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.
Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.
Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.
Sincerely,
George
Customer Care Team, Light Stockholm
Resposta da Lights Stockholm
Dear Costumer,
Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.
Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.
Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.
Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.
Sincerely,
George
Customer Care Team, Light Stockholm
Fake side af Lights Copenhagen
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da Lights Stockholm
Dear Costumer,
Thank you for sharing your concerns. We are deeply sorry for any confusion or inconvenience you’ve experienced. We would like to clarify that we are Light Stockholm, an independent brand, and we are in no way affiliated with Lights Copenhagen or any other company. We understand how frustrating this situation must have been and are here to assist you in resolving it.
Our company information is transparent and available on our website. Our showroom address in London is for legal correspondence, as we operate as an e-commerce business. While we strive to respond promptly to all customer inquiries, we regret any delays you may have experienced in this case.
Regarding your order and refund, we want to resolve this as soon as possible. Please email us at stockholmlights.help@gmail.com with your order details so we can investigate the issue and ensure your refund is processed immediately.
Your feedback is incredibly valuable, and we are working diligently to improve our communication channels and ensure situations like this do not happen again. We sincerely hope to regain your trust and demonstrate the quality and care we provide to our customers.
Sincerely,
George
Customer Care Team, Light Stockholm
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