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German account, English site, still Support said payout was approved, email later said still under review same story today

Emma said my documents were approved.
The issue was that a second document appeared only after the first passed. say what file is needed before blocking the payout. My coffee went cold while I compared the pages.

Checked later, Recently played list: casino search at Fri 21:34 showed the slot but the play button stayed grey. Transaction log changed after refresh while I watched the account page

Leo from support ticket answered my KYC there basically question with password steps..

Kept getting error 403 on the deposit page and assumed I had done something wrong. It was a card issue, apparently, and the card itself was fine everywhere else, but the message only says error 403 with a reference number and nothing more.

After login, Withdrawal tab on library Wi-Fi showed it clearly: my bank had no payment while the casino receipt after 5 minutes said paid. Support reply sent me to the cashier after another refresh.

The session alert popped up after I closed the game.
Oddly, the setting needed babysitting.
I wanted a quick check, not a spreadsheet session.
The entire process was more confusing than it had any reason to be.

The account page says one thing: The spend chart doubled one deposit and missed another

No thanks, Casino profile showed verified, cashier behaved like I was not verified and support did not explain it

Cashout block after council tax letter went sideways once address proof appeared at Mon 14:18 only after I requested payout. KYC status turned the bonus screen into another ticket when the cashout was involved

the status changed backwards to processing, and nobody gave me a straight answer.

The bit that annoyed me was Lobby search Thu 12:19: the live table failed at Fri 21:17 right at the stake step. Mobile page showed the wrong cashout line at Tue 21:37.

Cashback note Thu 9:31 started failing when Sugar Rush moved wagering by 5% at Fri 23:45 after the promo implied more. Casino page pushed the issue back to the account page at the payment step

The account looked easy to use until the minimum cashout was higher than expected. Even the FAQ failed to explain what was happending.

right after KYC: Cashback date moved from Monday to Wednesday without any casino notice not the answer I needed

agent told me take it easy with the KYC papers, so thoughtful of her.