Lilyandeden Avaliações 

I ordered two octopus decanters separately. They both arrived separately and were broke. I messaged the company with pictures and received a quick response saying they will replace them both. They communicated regularly until I received both items. They were both in perfect condition and beautiful.

DO NOT BUY the KrakenPour™ – Abyssal Decanter it is not what it looks like on the photos they provide, this place is a scam and does not deserve to have people buy on it

I purchased a dragon light. When it arrived the light didn't work. I spoke to Katrina at Lily and Eden. I explained that as I lived in New Zealand the cost of returning the dragon light to America was very expensive. Katrina asked me to send a video of the light not working which I did. Katrina then organized a replacement. I am very happy with the service from Lilyandeden. Thank you Katrina.

Warning notice for potential shoppers from Lily and Eden website,
To help ensure other buyers are not the recipients of “fake” merchandise and unsatisfactory
handling of complaints with items purchased and service to return / refund item(s) –
Item sent wasn't the same as website picture. Not even close!!!
LUMIFOREST ENCHANTED AMBIENT LAMP
1) Item sent was not as described.
2) It didn’t work.
3) No responsibility was taken by supplier, at any stage, to agree item sent was incorrect.
4) No apology.
5) Was instructed to send back to address in China – which costed us $20 for an appropriate envelope – and would have costed an additional $26 if we had proceeded to post with tracking. We suggested a better alternative would be to return non-working item to address in Sunshine. Still waiting for a response.
6) Warning was given that daily posts with negative reviews would follow if matter was not finalized with full amount paid for item returned to our bank account.
7) It now seems email correspondence has ceased, though we may get further instruction on how this matter can be resolved to our satisfaction. Highly unlikely I would imagine.

Rating should be 0. I purchased a “chunky throw”. It was shown as a blush pink, what I received was pepto bismol pink. They would accept a return but the shipping I would have to pay was $100, more than I paid for the throw. Their items all come from China and you have to ship them back to China. So misleading because they show a local warehouse. This is the one time I didn’t check reviews!!!!

my order arrived today and what a Cracker of a Kraken.
Loved it and I am sure our two sons-in-law,s will feel the same way.
I belief you would have to go a long way to try and beat this team. From first contact they came across as a business that is run like a clock and to be fair, a business that us Aussies should support.
Top merchandise, top communications with the buyer.

Thank you for a faultless transaction

The pictures on their website are totally misleading & inaccurate. I should have looked at the dimensions of the product which reflect the article but the pictures showcased a food platter with celery, cheese etc, but you would struggle to put a few cashews in the platters .Also the product is not food quality as showcased but rough & low level product. Do not purchase or you will be severely disappointed. The company offered a 30% refund on $160. They will accept the product back but I have to pay for shipping. Cost over $100, as it’s Chinese! Beware these Facebook products as I stupidly have been burned by purchasing what looked like authentic quality items to be dumbfounded by getting a sub standard product. BEWARE!

I really wish I seen these reviews prior to shopping with lilyandeden! The kraken I purchased is nothing like the picture advertised I have one very disappointed husband!

Sent me a very poor quality item. Does not look like the photo on their website. Do not buy from this website, very deceptive.

Product arrived bears about as much resemblance to that advertised as a Trabant does to a Lambourghini. As in, they are both technically cars.... but....

Perfectly happy with the purchase, customer service was a dream dealing with super helpful and fast. The dragon status on the glowing orb look awesome in the display shelf at night nice glow would defiantly buy other items in the future.
Thanks.

I was looking for a gift for a grieving friend. I found a figure of an angel holding a cardinal. It was dainty, pretty, and conveyed just the right sentiment to serve as a reminder of her sister. The order process was simple, their customer service was excellent, and the angel was packaged very well.

A piece was missing from my order and I got fast friendly service for replacement! Plus, my gift was a huge hit!

The doormat we received is nothing like the ones shown on their website.
Extremely poor quality and very expensive.
DO NOT WASTE YOUR MONEY ON ANYTHING FROM THIS COMPANY.

Just to let you know, my friend received her gift. THANK YOU for all you did to make that happen. Even though I had entered the incorrect shipping address, you guys resent the parcel at no cost when it was my fault. She absolutely loves it. ❤️ Your communication and customer support were amazing. Thank you!

Total scam cheap china junk!!! Do not buy anything from them, all pictures of items are photo shopped .

I ordered the Xenomorph lamp for my friend as he is into aliens, but the carrier mishandled my parcel and dropped it. Unfortunately, the item became defective. The customer team was very friendly and offered to send a replacement without any additional cost. I really appreciate the new item shipping so quickly, and I am excited to share the new one with my birthday friend! Thanks for your quick response and for handling this matter so nicely.
Cheers, Jared

I've given them 1 star because I can't give them no stars!! I purchased Aetheria light from them and what I got was NOT what their ad shows. There is paint overspray on one leg, the light globe and bottom piece is different so you don't get much of a 'warm glow', the ears are different and the wings are so horribly different it makes it super ugly. They claim to be in Wyoming, but it's China. This company shouldn't be allowed to do business in the US.

False Return Policy. The website states they are a small company in Wyoming and accept 30 day returns. However when you try to make a return they want to just offer you 15% or 20% refund and you keep the item. I did not want the item and wanted my $150 refunded. So they gave me an address in China to mail to. The cost for shipping would have negated any refund I had coming. I'm still trying to dispute this charge.

I thought I was purchasing items from a US-based company but was sadly mistaken. It took 20 days for my items to arrive as they came from China. There is no customer service and the items are poorly made. Basically it's a small scale TEMU. HORRIBLE!!