Hoping the plant will survive as it was thrown over the fence into my back garden & left in full sun in the heatwave. There was no notification it had been delivered, they didn't even knock on my door... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Very helpful & knowledgeable staff at RHS show & 2yr later by email. Helped me select appropriate plants for my small wildlife pond. Marginals arrived ok but oxygenates mostly slime because Royal Mai... Ver mais
A empresa respondeu
Just bought a water lilley to finish off my Small ornamental garden pond. It was ordered online on the Saturday dispatched on Monday arrived on Tuesday. The plant has a very substantial root base it... Ver mais
A empresa respondeu
Bought a pack for a small pond and this is my very first adventure into aquatics. Delivery was about a week but good communication via tracking three pond plants plus extra water lily I ordered came i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Lincs Plants is dedicated to offering award-winning pond plants along with an expanded selection of high-quality plants. By combining their expertise and passion for plants, they cater to customers seeking both specialty and diverse plant varieties. The brand emphasizes quality, expertise, and an enhanced plant selection, making it a go-to for gardening and pond plant enthusiasts.
Informações de contato
Unit12c (Old Raf Binbrook), LN8 6HF, Market Rasen, Reino Unido
- 01472 566970
- sales@lincsplants.com
- lincsplants.com
4,3
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Consistently healthy and beautiful…
Consistently healthy and beautiful plants. Great service.
11 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased to hear you’ve consistently received healthy, beautiful plants and great service—thank you for your continued support and kind feedback!
Duck weed
Only ordered a small amount of duck weed but nevertheless it arrived in good time, well packed and is now floating around in my tin bath pond. Thanks
14 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased your duck weed arrived quickly and well packed, and that it’s now happily floating around in your tin bath pond—thank you for your lovely feedback!
Excellent service fast well packaged…
Excellent service fast well packaged wouldn't hesitate to recommend i will definitely use again
14 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the service, packaging, and speedy delivery—thank you for your recommendation, and we look forward to your next order!
As always a delight to deal with
As always a delight to deal with. The service is really quick well packaged. And the plants in Amazon condition. Thank you Lincolnshire plants
14 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really grateful for your continued support and delighted to hear you’re happy with the quick service, packaging, and plant quality—thank you for your lovely feedback!
A nice collection of 10 pond snails!
A nice collection of 10 pond snails!
I’m sure they will enhance our little pond, and find plenty to eat in there!
Thank you!
14 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with your pond snails, and we hope they thrive and help keep your little pond healthy and balanced. Thank you for your lovely feedback!
Plants carefully packaged and arrived…
Plants carefully packaged and arrived quickly in a healthy, fresh condition. Used them for my mini pond I have created. will use again, thankyou!
14 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived quickly, healthy, and well packaged, and that they’re now part of your mini pond—thank you for your kind feedback, and we look forward to your next order!
Another victim of the pre-order…
Another victim of the pre-order perennials scam here. I purchased a few plants on 1st December with March delivery stated. I chased in April and received polite comms apologizing the for the delay. Still further delay and plants received on 9th May. After reading reviews here, i was prepared for the worst and yep, it was bad. Bare root plants tied in plastic bags, rotten roots - dead. I'm talking slimy, stinky bits of rot with well oversaturated substrate. A great way to transport pond plants with fast delivery i'm sure but someone didn't get the memo on the non-aquatic plants. A Euphorbia was bone dry, brittle dead matter. A good look for a Euphorbia in May? Hardly. I dropped LPP a line and got the same as others. Yes, i know they are bare root. I bought them as bare root. I have purchased bare root from many others in the past. I lift plants myself and store them as dormant. I get how it works. As for 3 litres comparable size? Forget about it, but i'd settle for tiny and not dead! Apparently, their 'greenhouse specialist' confirms from my pics that they are alive - see my google review to make your own mind up. Again, as with others, i was offered a refund if i returned them but i'm not posting rotten bits of organic matter and wouldn't trust i'd get the refund, let alone the return postage since dishonesty comes so naturally to this business. Malvern recently, Chelsea next. What are they doing?!! It seems to me that they are very good at what they do with pond plants and can't afford to refund after their large-scale perennial plan went wrong. So, if you're reading this, and considering buying from them, please don't. If you're reading this and have been in the same situation as me, remember that there are many nurseries who sell plants online that delivery quality, as described plants on time. Their prices were low (as bare roots usually are) but too good to be true this time.
9 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand how disappointed you are, particularly given the delays and your expectations for dormant bare-root perennials.
A number of points you’ve raised are serious and we take them seriously, including:
* extended delay beyond the original timeframe
* condition of plants on arrival
* concerns about viability of bare-root stock
* and dissatisfaction with how your complaint was handled
Bare-root plants can vary in appearance depending on species and season, but they should always arrive in a healthy, viable dormant state and not in a deteriorated or non-viable condition. If what you received did not meet that standard, we understand your frustration.
We also recognise your concerns around the request to return items and your confidence in the resolution process. That level of trust is important, and we’re sorry that has been affected.
Your feedback has been noted and will be escalated for internal review, particularly around pre-order fulfilment, quality control, and complaint handling.
If you would like this looked at again, please continue to engage with our customer service team with your order details so it can be reviewed at a senior level.
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased you’re happy with the speed, convenience, and quality—thank you for your kind feedback!
Very good
My product came the day it was supposed to. Very carefully packaged. Easy to open & put in the aquarium. Very happy will use again.
13 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased your order arrived on time, was easy to set up, and that you’re happy with everything—thank you for your kind feedback, and we look forward to helping you again!
We use Lincs Plants for most of our…
We use Lincs Plants for most of our pond plants, and the latest batch were up to their usual high quality. Generous bunches of healthy oxygenators, thank you.
13 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really grateful for your continued support and pleased to hear your latest batch lived up to expectations. Thank you for your kind feedback about the healthy, generous bunches of oxygenators!
Top quality plants
Plants arrived very quickly, in great condition and well packaged. I'm very pleased with my purchase. Can't fault this company.
Thank you
13 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re delighted to hear your plants arrived quickly, well packaged, and in great condition—thank you for your lovely feedback and support!
Avoid like the plague continued
Your last comment just re-emphasises what a company you are.
Your have ignored virtually all of my complaint, because you cannot contradict them.
I contacted The Horticultural Trade Association only to find out you are not a member.
What a surprise.
I read your response. Pretty meaningless considering you are so penny pinching.
12 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We understand you remain extremely dissatisfied, and we are sorry that our previous response did not address your concerns in the way you expected.
Your complaint raised a number of separate issues regarding delays, communication, missing items, plant quality, and the handling of refunds and replacements. We are not attempting to dismiss or avoid those points, and we appreciate you taking the time to detail them so fully.
We also acknowledge your disappointment regarding our trade association status. Regardless of membership of any organisation, customers should still receive clear communication, fair treatment, and products that meet reasonable expectations.
Your feedback has been fully noted and will be reviewed internally.
brought from her twice and both times…
brought from her twice and both times have been amazing! excellent shipping and came right on time, I will most definitely be going back whenever i need more plants.
13 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased to hear both of your orders have been amazing and arrived on time—thank you for your kind feedback and continued support!
Package arrived on time condition of…
Package arrived on time condition of the water lettuce is great, easy to buy delivery updates were good and informative
13 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased to hear your package arrived on time and that the water lettuce is in great condition. Thank you for your kind feedback—we’re also glad you found the ordering process easy and the delivery updates helpful!
Disappointed
Some of the plants I received were in terrible condition. Three have since died despite my attempts to nurture them. I reached out to their customer service and was told they’d be fine. They weren’t. I’m extremely disappointed in the quality of plants I received and the customer service.
25 de abril de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry to hear that some of your plants arrived in poor condition and unfortunately didn’t survive, especially after you took the time to try and care for them.
We also apologise that the advice you received did not reflect the outcome you experienced and understand how frustrating that must be. Plants should arrive in a viable, healthy condition and be capable of establishing with appropriate care.
Your feedback regarding plant quality and customer service has been noted and will be reviewed internally. If you haven’t already, please contact us with your order details so we can look into this properly and work towards a resolution for you.
I ordered a set of plants for my pond…
I ordered a set of plants for my pond from Lincs Plants. They arrived promptly, well packaged, and alive. The only minor issue I had was there was no real information regarding what exactly the plants were. Otherwise the service was excellent and I'd order again.
12 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased to hear your plants arrived promptly, well packaged, and in good condition. We also appreciate your feedback regarding plant identification information and will take that on board to improve our service. Thank you for your kind comments, and we’d be happy to help again in future!
227 Days order placed until order…
227 Days order placed until order refund.
• Placed a pre-order for geranium plants on 27th Septrmber 2025. Refunded for order on 12th May 2026.
• After hearing nothing for a long period, I chased the order and was told the plants were being dispatched.
• When they failed to arrive, “O.” in customer service explained that although a delivery label had been generated, the plants had not actually been sent — apparently an issue they had experienced before.
• I was then informed by “S.L.” that the plants were not of suitable quality and would no longer be supplied, and that a refund would be issued.
• The refund had to be chased several times.
Ms “ S.L. “ did not reply to my two emails requesting a refund.
“O.” eventually arranged repayment directly back onto my card.
• I appreciate that stock and quality problems can happen, but the overall handling of the situation felt very matter-of-fact, with little apology, reassurance, or goodwill shown.
• No effort was made to offer replacement stock at a later date.
• Although this was just a small order, the experience has left me very hesitant about placing a larger order with the company in future due to possible organisational issues.
Disappointing.
11 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re very sorry to hear about your experience and understand your disappointment.
While we appreciate your understanding regarding stock and quality issues, we recognise that the communication, delays, and handling of the refund did not meet the level of service you reasonably expected. We also understand your frustration at having to repeatedly chase updates and repayment.
Our intention in withholding unsuitable plants was to avoid sending stock we did not feel met an acceptable standard, but we accept that this should have been communicated more clearly, proactively, and with greater care and reassurance throughout.
Your comments regarding communication, follow-up, and overall customer experience have been noted and will be reviewed internally. We appreciate you taking the time to provide such detailed feedback.
Excellent starter package for a pond…
Excellent starter package for a pond beginner. Plant well packaged and in good condition, very happy customer!
12 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased to hear the starter package was a great fit for a pond beginner and that everything arrived in good condition—thank you for your lovely feedback!
Plants in good condition delivered on…
Plants in good condition delivered on time
12 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
We’re really pleased your plants arrived on time and in good condition—thank you for your feedback!
Oxygenating pond plants
I received my order of various oxygenating plants today. They arrived quickly, well packaged and healthy, to Northern Ireland.
Very happy with them and I'll definitely use Lincolnshire PondvPlants again.
11 de maio de 2026
Avaliação não solicitada
Resposta da Lincolnshire Pond Plants Ltd
Thank you so much for your lovely feedback! We’re delighted to hear your oxygenating plants arrived quickly, healthy, and well packaged all the way to Northern Ireland.
It’s wonderful to know you’re happy with your order, and we truly appreciate your support. We look forward to supplying you with more pond plants again in the future!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.