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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This company is exceptional. LinenMe has provided beautiful towels that have endured all kinds of treatment. Those ordered at least 8 years ago are beginning to get holes from extended use. I came b... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Linen me linen waffle towels are terrible, flimsy, skimpy, not worth the very high price. Bath sheet size barely adequate for a child. Website advises to wash to improve pitiful absorbency but then of... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I ordered a linen nightgown, upon receipt I noticed the material was very rough and stiff. I washed it and attempted to wear it. This nightgown was so uncomfortable and itchy there was no way I could... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Every year, from late spring on, I'm on the hunt for 100%-linen clothes, since both extra-fresh and not dramatically expensive. I've recently stumbled upon LinenMe on the Web, and this one has bee... Ver mais

Detalhes da empresa

  1. Loja de artigos para cama, mesa e banho
  2. Loja de decoração de design de interiores

Informação fornecida por fontes externas variadas

Finest pure linen bedding, tablecloths, napkins, towels, curtains, upholstery fabrics and linen clothing from online linen supplier LinenMe, based in Surrey, UK


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

76 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Exceptional Linen Towels

This company is exceptional. LinenMe has provided beautiful towels that have endured all kinds of treatment. Those ordered at least 8 years ago are beginning to get holes from extended use.
I came back to LinenMe and ordered again because I have loved them so much. I look forward to using them for the same length of time. They have been invaluable for their absorbency, soaking up water from counters and drying dishes quickly.

10 de março de 2026
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Thanks so much, Claire! :-) Happy to see you enjoying our linen towels! Hope to see you in 8 years again (or sooner? :-)).

Avaliado com 5 de um total de 5 estrelas

I received excellent service

I received excellent service, from my phone and email enquiries with very helpful Neringa about sizing and delivery, to the speedy receipt of a beautiful dress. I am very happy and would definitely buy from LinenMe again.

16 de fevereiro de 2026
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Thanks so much, Sarah! We really appreciate it! And we'll be happy to have you visit our webshop again! :-)

Avaliado com 1 de um total de 5 estrelas

Linen me linen waffle towels are…

Linen me linen waffle towels are terrible, flimsy, skimpy, not worth the very high price. Bath sheet size barely adequate for a child. Website advises to wash to improve pitiful absorbency but then of course cannot be returned. AVOID THEM.

10 de fevereiro de 2026
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Dear Joni,

Thank you for your feedback and for trying our Waffle towels 100x160 cm. We're sorry the product didn't meet your expectations, despite thousands of customers appreciating our high-quality linen products every day.

Unfortunately, as stated in our return policy (and as per laws and regulations), we cannot accept used or washed items for hygiene reasons.

The size was clearly listed in the product description before purchase, and we always encourage checking measurements ahead of time.

If you'd like a different size or style, we're happy to help you find an alternative.

Best regards,
LinenMe Team

Avaliado com 1 de um total de 5 estrelas

Nightgown

I ordered a linen nightgown, upon receipt I noticed the material was very rough and stiff. I washed it and attempted to wear it. This nightgown was so uncomfortable and itchy there was no way I could wear it! I contacted the company about a refund/return via email, they responded saying it was unhygienic to return and suggested I wash it! Waste of money!! Don't waste money or time ordering from this company!

20 de novembro de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Dear Sandi,

Thank you for sharing your experience.

We are very sorry that your linen nightgown felt rough and uncomfortable, and that you were disappointed with both the product and our response. Pure linen can feel firmer and slightly rough when new, and usually softens noticeably after several washes as the natural flax fibres relax. Many customers enjoy this gradual softening, but this does not change the fact that the nightgown should feel wearable and pleasant for you.

For hygiene reasons, worn and washed nightwear is generally treated as an intimate garment and cannot be resold, which is why our team referred to the “unhygienic” aspect of taking it back.

We genuinely regret that this was your experience and have shared your feedback with our team so we can communicate more clearly about fabric feel and hygiene rules in the future. While we are not able to take back worn nightwear, we never want anyone to feel that their money was wasted, and your review helps us improve both our products and our service.

LinenMe

Avaliado com 1 de um total de 5 estrelas

Save your money

I ordered some bathroom towels for my husband and me. Quality is less than impressive. The Huckaback towels creased in a weird accordion pattern around both sides of each towel. They are scratchy and not at all absorbent. I asked to return them and was told they don't do returns. Save your money. At least order from a company that guarantees your satisfaction.

28 de outubro de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Hi Jayce, Thank you for your note and sorry to hear that the product did not meet your expectations. These Huckaback towels are our top seller, this is why it was surprising to see your disappointment. It is the linen material that might feel a bit rough at first, before it softens, but that's something to be expected from linen. We do accept returns, however, not when the product has been used. This is standard industry practice. We appreciate you taking the time to write your feedback.

Avaliado com 5 de um total de 5 estrelas

I’ve just made my first order and I…

I’ve just made my first order and I must say I’m over the moon with both the quality of the linen items I’ve bought and the design and manufacture. The Company excel at what they do and there’s no comparison on the market at the moment. From taking my order and communication with me they’ve excelled and deserve better reviews on Trustpilot. I shall be back for more Nerinja. The shipping and clearing of customs could not have been faster than ordering direct from a uk manufacturer retailer . Fantastic. Website is great and my account works well.

5 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Looking forward to ordering again!

The quality of your linen is exceptional. Everything is woven beautifully, the items are finished very well, and the entire order has exceeded my expectations. I immediately put my table cloth and napkin set on my table and I cannot wait to show off these beautiful items. I ordered these for a specific upcoming event, and left it a bit close for shipping, I mentioned this and the customer service team got these to me SUPER fast.

I look forward to ordering again from LinenMe, as they have an excellent selection and phenomenal quality. I have other linen items from other brands, and this linen feels thick and strong, and like it will last very well through washing and use.

2 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered some clothes from LinenMe

I ordered some clothes from LinenMe. They arrived within a good time, but I had accidentally ordered two items of the wrong size. Customer Support were excellent and I sent them back for replacement or refund. All of my emails were replied to straight away, they were helpful, polite and a pleasure to deal with.

20 de maio de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Thank you so much, Sue! It’s the comments like this that keep our team motivated to deliver the best service possible and the highest quality of products we can make.

Avaliado com 1 de um total de 5 estrelas

Returns are very difficult

Ordered linen shorts and paid for express delivery, they took longer than advertised to arrive. I wanted to return the items and keep getting what looks like automated messages offering a return label for £9 but despite requesting one numerous times I don’t get a response. Their advertised phone number isn’t recognised so it’s difficult to get hold of them. It feels like a scam and I am frustrated not being able to return the product.

16 de maio de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Dear Philip, Thank you for your feedback and we are sorry for the process not to meet your expectations. We reponded your email right away after receiving it last week. We did not get the chance to respond the others as it's the weekend. As per info on our site, our working hours do not cover the weekend. We'll look into the details and get back to you asap - we will find a solution that works for you. Best wishes, LinenMe Team.

Avaliado com 1 de um total de 5 estrelas

2 month ago I bought around 10 pcs of…

2 month ago I bought around 10 pcs of beddings . And that was my mistake , not in ordering one to test the quality before buying the whole things . It is extremely rough material very hard to sleep on . Washed them 3 times and tumbled them dry with tennis balls but no use . What an awful quality . Don’t buy before you test a pillow at least .

6 de maio de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Dear Alaa, thank you for your feedback. Could you kindly share the order number so that we could understand the situation better? We could not find anyone ordering 10 pieces of bed linen, nor anyone named Alaa, in our order history in the past 4 months. Thank you in advance. LinenMe team

Avaliado com 4 de um total de 5 estrelas

Ordered two pillow cases from Linenme

Ordered two pillow cases from Linenme, they were sent by post from overseas and three weeks later I am still waiting for the order although it is marked complete. when I look up the order at the overseas post office it still shows as being overseas.

The order has now been delivered and completed. Linenme have responded well to my issue and I compliment them on their customer service. I am also very happy with the two pillowcases.

4 de maio de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Hi Frank, Thank you for your feedback. We produce a lot of our products for a specific client/order. In this case, we got the order on April 12th, and produced it in 2 working days, sending the package out on April 16th. As per shipment option you chose, regular post usually takes 8-10 business days, but we cannot fully control their operations. Apologies for the process not meeting your expectations - but we hope you've received your package by now and you're happy with the quality of the products. If there's anything we can assist you with, do not hesitate to reach out. Thank you and wishing you a good day.

Avaliado com 5 de um total de 5 estrelas

Lovely product, great service

I ordered some bath towels and tea towels recently and I could not be happier with the items I received. The quality is outstanding and the items were beautifully and thoughtfully packaged. One of the items I ordered turned out to be unavailable and I requested a refund which was processed immediately. Great customer service.

27 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Impossible to Return an item

Having previously bought a top from Linen

14 de fevereiro de 2025
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Dear Christine,

We’re really sorry that the return label process took longer than what you expected. On Friday, we had confirmed the return labels with you, but unfortunately, they are generated by our production team, which had already finished work for the day.

We also apologize that our colleague could only reach out to you first thing on Monday morning, and we sent the labels as soon as possible. We totally understand how frustrating the wait must have been, and we truly appreciate your patience.

Thank you for your understanding, and if there’s anything else we can do for you, please don’t hesitate to reach out.

Regards,
LinenMe

Avaliado com 5 de um total de 5 estrelas

LOVELY QUALITY

Recently bought Linen fabric for Cushion making. Lovely quality. The Washed Check Green White Prewashed received is darker than the photo. But over all very happy with my purchases, will come back if I need more Linen. 😍

30 de dezembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad quality not like images at all…

Bad quality not like images at all don’t waste your money
Paid for three items got two
You have been warned
Re read
Replying to your response
I did contact support and after spending over 150$ was offered $12 to settle my issues after sending you images of the very poorly made and very cheap fabric - and nothing like the images on your website
Your support centre stopped replying to my request for a better resolution
DO NOT BUY FROM these scammers

21 de novembro de 2024
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Hi Brian,

I am sorry to hear you are not satisfied with the order you received.

If I understood well, you are missing one of 3 items in the package? We could not find anyone named Brian in the orders of the last few weeks - please help us identify your order so we could help, if it was our mistake.

For the quality of our products - could you kindly share more details? We apply highest quality standards in our production processes, and customer satisfaction is very important to us.

Thank you,
Mindaugas at LinenMe

Avaliado com 5 de um total de 5 estrelas

Highly recommended

At first, I was confused with the sizes, so I asked for help online. From then on, everything went like an absolute charm. I ordered everything I wanted in the right sizes, and it arrived within two weeks of ordering (as opposed to six weeks when I ordered through a store). The sheets are perfect, the colors are awesome and I’m a very happy customer! Also, the order came with gifts, all pure linen. What’s not to love?

16 de outubro de 2024
Avaliação não solicitada
logotipo da LinenMe

Resposta de LinenMe

Dear Gen - BIG THANK YOU for your feedback!
We put a lot of hard work into ensuring the highest quality possible - for both our service and our products - and comments like this make us all proud. We truly appreciate it. :-)
Thank you!
LinenMe Team

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