Lings - Triumph Essex Avaliações 

At the time of review, Lings are rated at 4.8. 4.8? Not 5 stars, what's going on!? I frequent the Ling's Triumph in Great Dunmow and I cannot find anything to justify taking two stars off. The ladies in the Service/Parts and Sales departments are thoroughly charming and male staff friendly and informative. The stock is predominantly Triumph (of course) but there is also a variety of bikes of other makes in the second-hand section of the store. The service package is not cheap but paying for servicing in instalments makes it a lot less painful. Waiting in-store for a service is no hardship either with plenty of free coffee, chatting to the staff and loads of beautiful machines to ogle while you wait. All-in-all, they get a 5 from me!

Friendly and helpful staff, efficient service, courtesy phone calls.

Staff very helpful always there to give advice and help

Happy with the purchase but very disappointed that it has no owners manual. I have had no luck downloading one as instructed and I'm still waiting for a manual. Otherwise a good service, so far!

Good service and you can trust them

Very helpful and efficient. Answered all my questions when phoning!

Would recommend.

Jordan was very helpful.

Great communication from the beginning.

Very helpful staff easy to talk to absolutely no pressure to complete transactions very knowledgeable and a friendly approach

I spotted a listing for what could potentially be my dream bike but it was so fresh through the door to Lings that they had not even managed to upload any photos yet. Leon however was great on the phone, got me a video of the bike within 20 mins and also sent over loads of detailed photos. After sleeping on it we spoke about a deal and with a good price offered for my two bikes in part exchange I signed on the dotted line. I am in Dorset so quite a long way from Lings, but filled with confidence with the knowledge and service Leon provided, I couldn’t have felt more sure buying a bike remotely. Delivery was then arranged within the space of a week and my two bikes were also collected at the same time. The bike I received was in good condition as described and I am really enjoying it. Could not recommend Lings enough to anyone whether local or afar, Thank you!

Dropped in as I had an issue with my 1200 GT pro not finding neutral. Matilda arranged a suitable time slot for me to drop the bike in when I could wait and the service staff bleed the clutch.

As promised no charge as this was a repeat of a previous occasion.

Jordan also very polite and friendly whilst I was there.

Top service and I’m very grateful

To be honest , Disappointed !!!!
I thought buying my next bike , a low mileage second hand and not brand new model would be a good move from a Triumph Main Dealer but as it turns out , Not so !!!
To start with all was good , a nice comprehensive Video walk around by Gus who informed me it had only just come in and would be cleaned and put through their work shop before delivered to me , I then travelled 130 ish miles to see it . I liked it and did the deal with Tom the manager ( as Gus was on a day off ) he emphasised it would not be released from their premises until it was tip top and can not be released until it is all ok and been checked as they are a Triumph main dealer !! Anyway delivery day arrived, no problem with that , great delivery guy and all went well and at first glance it looked great .
Excited I decided to look over my new bike , it very quickly turned to disappointment, the bike was filthy not been cleaned well maybe a quick wipe over with a duster ! I don’t think a drop water and a sponge got with in 100 yards of it !! I then noticed the exhaust was loose !! A closer look I found two of its mounting bolts were missing !! So I called Gus and express my concern that if they hadn’t picked up this obvious item in the workshop inspection , was the rest checked and was it safe to ride ?? He said the workshop was not his department but assured me it was ckecked over and said he would send me a copy of the check list . I emailed him photos of the missing bolts and bad valet and requested the copy of the workshop inspection and to this day have heard nothing !!
Have had bike checked over by another triumph dealer for my piece of mind who picked up the tail light was insecure and exhaust baffles have been removed which will possibly be an mot issue and technically illegal to use on the road , so this has now cost me a new exhaust system to rectify !!
VERY DISAPOINTED !
Would I recommend or buy from them again ? No I don’t think I would !!
Some work is needed to improve at Lings Triumph !
Just a quick comment on the replie from Tom at lings :-
Thanks Tom for contacting me even though it’s 2 weeks late and via trustpilot , surely its courteous for you to get in touch with me in a couple of days to address any concerns raised via a personal phone call ? It’s not down to me to contact you .
And when the bike was delivered and unloaded from your van I pushed it in to my garage, it was not ridden at all before I noticed the exhaust was insecure and the bike was not cleaned which if you looked at photos you could have seen !! I then contacted Gus . Can you explain how the bolts became missing and the bike covered in dirt and chain grease between your workshop and my garage ??
Very unprofessional and awful !!!

Friendly staff and helpful sales people. Although if buying new, ask about the datatag security scheme. I knew nothing about this scheme until bike delivery!

The bike they sold me could not have been better. it is everything they advertised and everything I wanted, I'm so happy with it. Joe, their sales agent was very attentive, professional & supported me well throughout and I couldn't fault him.

The staff was extremely friendly and never pushy. They really couldn't have helped any more. Nothing was too much. Thank you for your service.

Great service throughout, Leon answered all questions quickly and professionally ensuring I had all the information I needed, and put together a great deal.

Great bike. Grea service.?

I had a great experience buying a new bike from Lings, Jordan was fantastic in helping have the bike ready and providing a seamless service. Very highly recommend Lings, Jordan and the team to anyone.

Bike was not as described, had a lot of corrosion. Sales guy was great, sadly the bike wasn’t so i PX’d it for a new one.

Well I dealt with a guy called harry , and to be fair the guy couldn’t have been more helpful , he was polite very helpful in every detail about the bike I purchased, will definitely use these guys again