Fibre broadband has been super reliable for 2 years, only contacted customer services to renew contract & they replied quickly to confirm it's been done. Great service, fast speeds up & down, and no p... Ver mais
A empresa respondeu
Lit Fibre
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Veja o que dizem as avaliações
Such an easy company to deal with. Everyone is really helpful from the customer services call handlers to the engineers. Internet works brilliantly, speed is what is promised and no service issues... Ver mais
A empresa respondeu
Overall my experience of customer support from LitFibre has been excellent. Today was no exception with Nick using his discretion to add a feature for me to test over the next month. He could have... Ver mais
A empresa respondeu
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Lit Fibre
Escrito pela empresa
Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Informações de contato
400 Thames Valley Park Drive, RG6 1PT, Reading, Reino Unido
- 0330 460 4610
- support@litfibre.com
- litfibre.com
As pessoas também visitaram
Reliable connection and great customer service
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great providing regular and clear updates about the situation. Customer service is always easy to reach and able to answer questions there and then. Happy customer 😀
30 de setembro de 2025
Resposta da Lit Fibre
Two years of smooth sailing, even surviving a cable vs roadworks showdown, glad our updates and support kept things moving. Thanks for sticking with Lit Fibre!
LIT Broadband a glowing tribute.
LIT Broadband have delivered all that has been promised, with a reliable service, good customer care, and no price increase within the contract period. A very good service, well done LIT Broadband
29 de setembro de 2025
Resposta da Lit Fibre
Thank you, Mr. McDougall! We’re delighted you’re happy with the reliable service, customer care, and fair pricing—it means a lot to us!
Really great service with Iro!
Really great service with Iro this morning sorting out my renewal not made to feel punished for staying with the same company unlike other internet providers! Really love what Lit fibre are doing!
29 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thanks, Chris! We’re so glad Iro made your renewal smooth and that you feel valued for staying with us!
Unfailing service. Amazing value. Just works!
I appreciate your fantastic service. The internet connection has been rock-solid and absolutely reliable, and it’s been wonderful for the whole family to have a dependable connection we can all count on. Keep up the amazing work!
Best regards,
David
27 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thanks so much, David! We’re delighted the whole family is enjoying a rock-solid connection—you can always count on us!
Fast broadband
Fast broadband, only ever had one issue with the connectivity and it was fixed instantly as soon as I contacted customer support best internet provider I have been with just renewed contract for another 24 months!
27 de setembro de 2025
Resposta da Lit Fibre
Thanks, Angel! We’re glad the team could resolve things quickly and that you’ve chosen to stay with us for another 24 months!
10/10 so far in every aspect
10/10 so far in every aspect. Thanks Lit.
27 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thanks for the 10/10! We’re so glad you’re happy with our service!
Big thanks to Yavor and George
All the staff were mature and knowledgeable. Special thanks to Yavor who initially dealt with my order, and George who calmly worked his way through the installation procedure until the set up was complete.
26 de setembro de 2025
Resposta da Lit Fibre
Thanks so much for the kind words! We’ll be sure to pass your thanks on to Yavor and George—they’ll be delighted to hear your feedback!
Excellent customer service
I have been with Lit Fibre for the past 2 years and had no problem with the internet so decided to stay with them. Seamless transition and excellent customer service.
26 de setembro de 2025
Resposta da Lit Fibre
Thanks, Adrian! We’re thrilled you’ve stayed with us and that everything’s been seamless with great service!
Excellent service
Excellent service, right price, clear explanation and called me back when the line failed.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thank you for your feedback, Bruce! Great to hear you’re happy with the service, price, and support!
Resposta da Lit Fibre
Thanks, Joel! We’re glad you found the team helpful and friendly!
I did leave a review earlier but forgot…
I did leave a review earlier but forgot to mention Iro from the Customer Service team. Outstanding customer liaison!
24 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thanks again, Martin! 🙌 We’ll make sure Iro sees your kind words—he’ll be delighted to know he made such a great impression!
So much better constant speed no mid…
So much better constant speed no mid term contract price rise 🙌 perfect never had a issue
5 de junho de 2025
Resposta da Lit Fibre
Thanks for the great feedback, Catalin! We’re glad you’re enjoying the speeds and no price rises!
Great customer service
Great customer service, consistent speeds. The best broadband provider we have had
23 de setembro de 2025
Resposta da Lit Fibre
Consistent speeds, brilliant support and no drama, basically the broadband equivalent of a cup of tea that never goes cold. Glad you’re loving Lit Fibre!
My app stopped working and Nikos (Nick)…
My app stopped working and Nikos (Nick) was kind and patient enough to figure it out. Great customer service and patience.
23 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Nick will be pleased to hear this! Glad we could get your app working again and provide the kind of customer support you expect from Lit Fibre.
Very fast telephone response to my…
Very fast telephone response to my telephone renewal of contract. No fuss, no endless button pressing or listening to canned muzak. Just excellent customer service.
23 de setembro de 2025
Resposta da Lit Fibre
Quick, fuss-free and with a real person on the line, that’s exactly how we like it at Lit Fibre. Glad it made your renewal simple.
I just stayed with Lit fibre after 2yr…
I just stayed with Lit fibre after 2yr contract I was more than satisfied in the past,so that is why I renewed my contract
9 de setembro de 2025
Resposta da Lit Fibre
Glad to hear your past experience made renewing an easy choice. Thanks for sticking with Lit Fibre!
Simple, clear and effective
Simple, clear and timely response to a request that was resolved to perfection. The initial response to my query was timely and clear, the wider support from Lit resolved my issue an as a result will be staying for another 24 months minimum.
22 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Perfect. Clear, quick and effective support is what we aim for. Glad everything got sorted and that you’re staying with Lit Fibre for another 24 months!
Brilliant Service!!
Lit Fibre have been my ISP for 2 years now and I have nothing but praise!! Today I renogotiated my contract with Iro from their support team, as you know, this can be a painful process, not with Lit Fibre, they offered me a competitive price and completed my order within a couple of emails.
Brilliant service!!
21 de setembro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Iro will be chuffed to hear this! Smooth renewals, competitive pricing and quick turnaround, that’s exactly how we like it at Lit Fibre.
At last one touch solutions!
Vlad was extremely knowledgeable polite and patient in dealing with my issue.
22 de setembro de 2025
Resposta da Lit Fibre
Oh Vlad is over the moon with this Nigel! Thanks for making his day.
Good service
Calm guy on the phone Talked me through my issue my issue calmly and with great patience
19 de setembro de 2025
Resposta da Lit Fibre
Thanks for the cracking review, Gary.
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