Lenny was great at resolving my query efficiently and effectively, thank you Lenny!

Very polite and changed things to hopefully make them better.

Good, easy to get hold of and simple to deal with

It does what it says on the tin, and is value for money in the last two years it has it has been no problem and has given me exactly what I needed and paid for . Thank you Lit keep up the good work

Very efficient and straight forward to deal with. Thank you

Excellent help and guidance from your call centre staff.

great ,its quick call to renew the contract .

Firstly, the fact that they answered emails and phone calls very quickly is a big plus in my book.
Secondly, when they found I was not happy with the installation, they had City Fibre round within a few days ro rectify the problem.
I can only say that my experience of Lit so far is positive and willing. A first rate service.

It was a great conversation about my renewal and the fact that I had found a much better price for same speed internet with a different company, I was absolutely delighted to be given the same price as the other company and a guarantee that the price would not increase for the term of my contract of 24 months. Excellent customer service in my opinion as I was 99% ready to switch provider even though my service with Lit over the last 2 years has been second to none! It was just my renewal price that was the sticking point, but that was happily resolved within my phone call.
Thank you

Good
Nice guy.

The customer service was exceptional.

Clear questions and instructions got to the heart of the problem quickly and resolved the issue - and then offered an improvement. Very impressive.

I have had such a bad year and thank goodness for the customer support. I’ve been with Lit for about 2 years and not once have I had a problem. The service is great .were 4 people in the house hold and never had a problem with internet. I can’t rate Lit and there customer support more highly. Thank you for the help and support today . Rachel

Took a bit of time to explain the process to me and make me fully understand it
All went well and sent me a follow up email to confirm my request had been actioned

The agent on the phone was very helpful, efficient, and clear. He was able to arrange a good deal for us when transferring our contract to a new house. Thanks!

Just renewed my contract with Lit Fibre for another 2 years. Spoke to Yavor, who was very friendly, helpful, and efficient and also managed to keep the price the same too!

This was so efficient and easy. Lenny was really quick and made us an excellent offer.thank you.

Always at the end of the telephone line if help needed. NO issues at all with them.

Very informative and helpful. Answered all of my questions regarding renewal of contract.
Good customer service experience and reliable broadband.