Fibre broadband has been super reliable for 2 years, only contacted customer services to renew contract & they replied quickly to confirm it's been done. Great service, fast speeds up & down, and no p... Ver mais
A empresa respondeu
Lit Fibre
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Veja o que dizem as avaliações
Such an easy company to deal with. Everyone is really helpful from the customer services call handlers to the engineers. Internet works brilliantly, speed is what is promised and no service issues... Ver mais
A empresa respondeu
Overall my experience of customer support from LitFibre has been excellent. Today was no exception with Nick using his discretion to add a feature for me to test over the next month. He could have... Ver mais
A empresa respondeu
The connection and speeds have been faultless since joining Lit Fibre two years ago. The one time we lost service - due to a roadworks elsewhere in the area cutting through a cable! - they were great... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Lit Fibre
Escrito pela empresa
Get the internet you deserve!
Think all internet is the same? Think again.
At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team.
We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household.
Plus, no mid-contract price hikes. Ever!
It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly.
Get Lit Fibre
Informações de contato
400 Thames Valley Park Drive, RG6 1PT, Reading, Reino Unido
- 0330 460 4610
- support@litfibre.com
- litfibre.com
As pessoas também visitaram
friendly and understanding staff very…
friendly and understanding staff very easy to talk to brilliant all round
15 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
That’s what we like to hear! Friendly, helpful and a bit brilliant — we’ll take that!
Resposta da Lit Fibre
Thanks for the fab review Wendy!
Gentleman very helpful and friendly
Gentleman very helpful and friendly
16 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thanks a bunch Tina.
Best Internet company around.
Amazing and helpful customer service. I was served by Mave I believe the name wasm The best Internet around. Treated like a customer and treated with respect and I feel valued. Not just a number or figure. Really enjoy being with LIT
Looking forward to even more great service and being part of the group.
15 de outubro de 2025
Resposta da Lit Fibre
That’s what we love to hear! We’ll make sure Mave sees your kind words, we’re lucky to have them on the team. Great to have you as part of the Lit family, here’s to even more good times (and fast speeds) ahead!
Wonderful support and service!
15 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Thanks Miguel!
Resposta da Lit Fibre
Just the way it should be, Joanna.
Who i spoke to was well informed and…
Who i spoke to was well informed and helped me to change my plan.
14 de outubro de 2025
Resposta da Lit Fibre
Thanks Stephen for the glowing review!
Your staff are helpful, But.
Your staff are helpful, but the internet lets you down. I suffer from complex PTSD from my tours in Iraq & Afghanistan. I have horrid nightmares terrors, and wake early hours of the morning to find the internet isn’t working, between 2-5am. When I have spoken to someone about this they tell me it was working and I’m mistaken, not what you want to here as a customer.
12 de outubro de 2025
Resposta da Lit Fibre
Hello David. We're really sorry to hear about your experience and especially that you were told you were mistaken, that’s not how we want anyone to feel. Someone’s already tried to give you a call but reached voicemail, so we’ll send an email instead. It looks like a third-party mesh device might be causing the dropouts, and we’ll help get that sorted for you.
Quick and simple thanks lenny
Called up to renew my plan. Got a quick and easy renewal. Lenny was very helpful
13 de outubro de 2025
Resposta da Lit Fibre
Cheers for the shoutout! Glad Lenny made renewing quick and easy, that’s how it should be. Thanks for sticking with us!
Excellent from start to finish.
13 de outubro de 2025
Resposta da Lit Fibre
Just what we love to hear, Mark!
Phone answered quickly
Phone answered quickly, quick and concise answers. Query resolved.
13 de outubro de 2025
Resposta da Lit Fibre
Brilliant to hear! Glad we could get your query sorted quickly and clearly. Thanks for sticking with Lit Fibre.
Really reliable service and the…
Really reliable service and the accessible, transparent upgrade was very customer focused
11 de outubro de 2025
Resposta da Lit Fibre
Great to hear! We’re all about keeping things reliable and transparent, so glad the upgrade worked well for you. Thanks for sticking with Lit Fibre.
Resposta da Lit Fibre
Thanks for the glowing review Pat.
Fraud
Lit have taken £80 from my bank account when I have confirmation from them my account was closed 2 months ago when I moved address.
This is fraud.
11 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Hello Jilly, that charge would most likely be for an unreturned router. We always send plenty of reminders and give loads of time before applying any fee, so if it’s been a couple of months, that’s probably what’s happened. I’ve asked for a few details through Trustpilot so we can find your account and confirm. Don’t worry, just because you’ve been charged doesn’t mean you won’t get a refund. As soon as the router’s back with us, we’ll get it sorted.
Very helpful and sorted me out a deal…
Very helpful and sorted me out a deal for the next 2 years
11 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Awesome! Happy we could sort you a deal for the next 2 years. Thanks for sticking with Lit Fibre!
Consistent level of performance…
Consistent level of performance and problem free administration
10 de outubro de 2025
Resposta da Lit Fibre
Fantastic to hear! Glad everything’s running smoothly and hassle-free. That’s how we like it at Lit Fibre.
A very welcome gesture of good will!
A gesture of good will was put in applied to my account following a renewal which was only inferred from my email, so I was hopeful but it wasn’t guaranteed! Very happy with the outcome!
9 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
Brilliant to hear you’re happy with the outcome! Always nice when a little goodwill goes a long way, that’s how we do it at Lit Fibre.
Really good service and price
Really good service and price, haven’t had any problems so renewed for another 24 months and it’s was a low cost!
9 de outubro de 2025
Resposta da Lit Fibre
Love to hear it! A smooth service at a low cost, that’s the Lit way. Thanks for sticking with us for another 24 months.
Signed up for 500mbps contract - got <100mbps
Signed up for 500mbps contract. Got less than 100mbps (upload/download). Ethernet wired test. Lit Fibre were not able to improve the speed. Not impressed.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
That doesn't sound right Kenneth, we have requested some more info to location your account so we can get this sorted asap.
Service Excellence
Having completed 2 years with LIT without any hassle throughout, it was a pleasure to discuss future options. It was refreshing to be treated with respect as a 2 year customer.
9 de outubro de 2025
Avaliação não solicitada
Resposta da Lit Fibre
2 years hassle-free and still going strong! We’re so pleased you’ve had such a good experience with us and that your renewal chat felt just as smooth. Thanks for sticking with Lit Fibre 🙌.
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