LIT Method Avaliações 17

We bought 3 sauna cold plunge bundles from LIT for our small gym recovery room. The LIT team walked us through choosing the best options for us based on use frequency and sauna features. Most of all they helped with sizing specs, looked at our floor plan and were able to provide guarantees that everything will fit and there will be no surprises as we were limited in space. Delivery took a little over 5 weeks.

I met Justin using the virtual demo for the saunas. He's super helpful and passionate about his business and how to help me get started with mine. The launch plan and POS systems saved me so much time and headache as that was the next on my list after finding the right Sauna for my business. Can't wait for them to arrive and start kicking off!

Bought the full package from LIT, including the sauna, cold plunge, and chiller. First, the products are absolutely gorgeous and I'm so happy a brand actually cares about design.

Order Process: I booked a demo and had a great experience with the rep and decided to change my sauna model after learning more about the hybrid sauna. So happy I did because everyone in the family loves it.

Delivery: Delivery was a little bumpy because we live in a remote area, and the weather caused a few delays. They only deliver curbside, so make sure you have this scheduled accordingly.

Customer Support: Erik is fantastic and helped coordinate my delivery and provide me with all the information I needed for assembly, maintenance, and routines.

Would highly recommend

I have nothing but great things to say about LIT and what they have done for my business! Sauna and plunges look great, and I've had no issues with them after a year of use. I can't speak for any of the fitness equipment, but the recovery gear is top notch!

As an Aerospace Systems Engineer of many years and DIY enthusiast, I am appalled by the level of technical incompetence and lack of customer support displayed by LIT Method. While the physical materials of the sauna are decent, the documentation and wiring provided for the 6kW "upgrade" are not just poor—they are dangerously incomplete. Coupled with blatantly incorrect guidance from their support team, it is a wonder I didn't burn my house down.

If you are considering this unit, be prepared to do your own engineering, as LIT Method’s support and manuals are a serious liability.

1. The wiring disaster
LIT Method’s support staff explicitly stated in writing that a single circuit is sufficient for this unit. The "instructions" also show a single cable leaving the sauna. After preparing as much as possible for delivery by having an electrician pull a single 30A circuit and installing a single breaker disconnect box, I was understandably confused when presented with two separate cables leaving the sauna. When I asked support for a simple wiring diagram of the sauna, they deflected over and over referring back to their terrible documentation, website specs, and the manual that comes with the Harvia heater. Never once after 2 weeks of back and forth was I able to gather any relevant wiring info about the infrared/lights/speakers portion of the sauna.

Furthermore, the 6KW Harvia heater upgrade that I opted for has a high temp safety circuit. Harvia's documentation clearly shows it, and the LIT "instructions" even vaguely reference the terminals in a single picture. Funny thing is, they don't supply a pair of wires for it, nor any way for said wires to exit the sauna to connect to the controller. I had to make my own harness for this, sheath it, and modify the sauna to penetrate the wall in a sealed fashion.

Eventually, with the help of my electrician, I was able to get both sides of the system connected and working (to my single circuit, which isn't ideal, but since the system won't allow operation of both heaters simultaneously anyway, I feel it is a reasonable solution). The best option would be to start with either a single 40+ amp circuit or two 20A circuits.

2. Quality Assurance (QA) and Terrible Support
The glass assembly process, and again incredibly poor instructions resulted in many days of fighting with the glass, damage to the interior from a subsequent rain storm, and needing to make my own pieces to complete the assembly. The glass arrived with some panels bowed. Not so much as you would complain, but enough to prevent them seating into the channels properly. The instructions don't detail the overlap method at the main glass corner, and thus, through my mistake, the corner joint overlap was biased in the wrong direction, resulting in a 1/16" interference for door closure. As expected with hindsight, no amount of hammering the front side further with a rubber hammer or adjustment of door hinges (the only suggestions provided by support) could resolve the issue. A simple graphic in the instructions showing the the front face needs to overlap the side face of glass would have prevented this assembly error.

When presented with video evidence of the mismatch, support deflected, claiming "it assembles as designed" because they’ve "sold thousands." This is "gaslighting" as a customer service strategy and patently un-helpful when you're staring a weather sensitive unit with no roof and storm clouds approaching.

Because of the incomplete and conflicting electrical data provided and the poor instructions and support around the door, my assembly was delayed by many days. During this time, the unit was exposed to a storm and the interior wood was drenched. LIT Method took zero responsibility for the consequential damage. They refused to escalate the discussion at my request to a technical lead and ignored every specific discrepancy or documentation shortcoming I raised.

3. Shipping Delays
Ordered in November 2025 with a stated lead time of "about a month". Sauna eventually arrived in March 2026.
4. Final Verdict
LIT Method is selling a "Kit of Parts," not a "System." It is clear they want to sell it and forget it and do not care about the customer experience at all beyond cashing your check. They are technically over their heads with the electrical integration and demonstrate no desire to improve. If you do not have a background in electrical engineering and a penchant for problem solving, do not buy this sauna.
Their website claims "Most customers complete setup in just 1–2 hours with minimal tools required.". This is laughable. Even if everything had gone perfectly, it would have been a full day of effort.
Pros: High-quality wood. Cons: Dangerously incorrect documentation and an ineffective support team.

Ordered sauna and cold plunge. both arrived with defects. Have been trying to get support and they are horrible with responses. Lied to about calls and repairs. they are awful!
Finally got responses and got equipment working. The sauna and plunge are good products once they are working correctly.

Visited this site once - looked around. Tried it one month and then canceled. - Got charged 6 months later for a membership I did not agree to and now they refuse to contact me back.

Sauna Titan

Beautiful product design, but I never received my order. Spent 12 weeks getting the runaround with missed promises and poor communication. Disappointing experience — the service doesn’t match the brand’s image.

Had to dispute the transaction with CC due to lack of communication and failed delivery.

I would give them a -10000000000000000 if I could. Sent me a faulty product, customer service answers maybe once a week if you're lucky with outright lies, ignores refund requests and offers "upgrades" to avoid monetary refund. I ordered a cold plunge and chiller back in April..... it's October - still doesn't work, no refund and no replacement yet. SCAMMERS. DO NOT BUY.

I thought my husband might like this product because he exercises a lot. I got it off Good Morning America. First of all this company does not stand behind their product! Read the fine print! It was used 2 times. I didn’t cancel it not giving it any thought. They charged me for another year and don’t give any refunds. They can see I don’t use it. Any company that knows they have a great product would stand behind it. Think twice before purchasing this product!!

First off, this company has an F rating with the BBB. I am so extremely frustrated and angry with this company, the product, and the customer service. My Lit Axis never worked correctly would not do all the smart things they claimed it would do never recorded any stats in the app despite me doing ALL of the troubleshooting. I contacted customer service. They wanted me to take screen records and videos of before/during/after my workouts. I'm sorry, but no. I was not going to put all of that time and effort into figuring their defective product. I was already on the fence with the workouts/quality that I asked for a refund. They REFUSED. It had only been a couple of weeks since my 30 day window had passed, but get this, it would not have mattered because, silly me, I did not think to keep the *original shipping box*. You read that correctly you cannot return the product if you do not have the original cardboard shipping box it arrived in (this was explained to me by customer service). They did offer to replace the defective item which is literally the least they can do, but I have continued to request a refund because I want nothing more to do with this company. They are no longer acknowledging my requests. Next I decided I'd at least cancel the monthly membership ($15/month). Nope. Cant do that! Here's the kicker if you cancel the monthly membership you FORFIT THE LIFETIME WARRANTY. This company is financially holding their customers hostage. This is PREDATORY. Skip this and get one of the many off Amazon for a fraction of the price and find free workout videos on YouTube!

I am so extremely frustrated and angry with this company, the product, and the customer service. My Lit Axis never worked correctly—would not do all the ‘smart’ things they claimed it would do never recorded any stats in the app despite me doing ALL of the troubleshooting. I contacted customer service. They wanted me to take screen records and videos of before/during/after my workouts. I’m sorry, but no. I was not going to put all of that time and effort into figuring their defective product. I was already on the fence with the workouts/quality that I asked for a refund. They REFUSED. It had been about a week since my 30 day window had passed, but get this, it would not have mattered because, silly me, I did not think to keep the *original shipping box*. You read that correctly—you cannot return the product if you do not have the original cardboard shipping box it arrived in. Next I decided I’d at least cancel the monthly membership ($15/months).
Nope. Can’t do that! Here’s the kicker—if you cancel the monthly membership you FORFIT THE LIFETIME WARRANTY. This company is financially holding their customers hostage. I’m disgusted. Skip this and get one of the many off Amazon for a fraction of the price and find free workout videos on YouTube!

This company lies when it says free 30-day trial and free returns. They will try to charge you exorbitant shipping fees if you actually would like to return. Zero stars!!

I ordered the LIT AXIS. Unfortunately after I ordered I read the reviews and they were bad. I believe I called back an hour later to cancel and it was already being processed.It was free shipping. When I received it. I didn’t even open the box. I few days later I shipped it back with return label. When my return came it was $40 short. I was aware that I had to pay for return shipping. First of all it was in a box and it was just a few resistance bands. Don’t know how that came out to $20. Then I was informed I had to reimburse them for shipping it to me FREE. I emailed them. But I still can’t find the return policy on the website. This was a scam. People don’t buy into this for $200 Go on Amazon and pick up something for $30. This is not worth it

1: Customer Service is very poor. The company was very attentive until I made my purchase. Afterwards, they left the impression they did not care about my business. Examples include losing my order in the warehouse and not knowing until I reached out to them on status, chat personnel not knowing answers, no picks up the number assigned to support, and a constant redirect to email that results in cookie cutter answers that do not address your situation.

2: Tracking metrics can only be had with Apple. I thought I did my homework; they told me its worked with Android. Unfortunately, I found out after receiving the product that the tracking metrics only worked with Apple; I could use the classes with my Android. They did clarify and say that the metrics capability is on the way, but that doesn’t help me right now.

3: In spite of everything that happened, I was still giving them one more chance. I asked to speak with management about my experience and told management would contact me in 24-48 hours. I never received that call.

4: I asked to return the product and was provided a shipping label. I was also asked to let them know when I sent it so they can watch for it in the warehouse. I did as asked and two days after the system showed they received it, I reached out to confirm receipt and status of refund. I was told “warehouse will evaluate your return within 30 days and issue a refund accordingly”. When I tried to provide backstory on my experience, they just did not want to acknowledge it or work with me. [Update] As a result, I reached out to my card holder and filed a complaint. The card holder investigated and refunded me the full amount.

5: Hiding negative reviews from their website. I provided a review as they requested and did not rate them high; I received a thank you for my review but they never posted it. It appears they only post their positive ratings which to me misleads the buyers and could be interpreted as false advertising.

6: Around the first of the year I received an email from “Jake M” asking me to review my experience. I responded that I would be happy to discuss my experience over a phone call. Still waiting on that call.

[Update] I was so hopeful for this product and would have worked with them if their customer service would have been trained properly. Please consider this review when purchasing.

The worse company. Nobody ever answers.
I wish I had never bought this machine.

This company does not stand by their trial period. Moreover, the programming is unvaried, limited in number, and not a good workout. I purchased the machine, went through weeks of trying to return it as the company shuffled me around, then was denied the return because I had gone past 30 days. The only reason I had the machine for more than 30 days was because of their poor customer service. I feel so scammed by them. The CEO Justin is unconscionable; I’m unsure how he sleeps at night. The machine itself is fine, but don’t buy it if you’re hoping to get a well instructed, motivating workout via the app. The videos are horribly awkward, hard to follow and demotivating. The company feels like a scam. Wish I never purchased.